Amplitude Reviews
Read unbiased Amplitude reviews from 43 verified users to discover if it's the best choice for you. Amplitude is currently ranked #7 in the web analytics industry with an average star rating of 1.9 and sentiment score of -18%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Woopra | #1 | 93 | 5.0 | 78% | 6 | 16.8% |
| Clicky | #2 | 85 | 4.0 | 83% | 12 | 16.6% |
| Visual Web Optimizer | #3 | 80 | 3.7 | 75% | 37 | 22.0% |
| Plausible | #4 | 65 | 2.6 | 62% | 5 | 10.0% |
| Hotjar | #5 | 56 | 2.3 | 43% | 42 | 17.7% |
| Mixpanel | #6 | 50 | 3.0 | -0% | 12 | 7.4% |
| Amplitude | #7 | 34 | 1.9 | -18% | 43 | 11.8% |
| Matomo | #8 | 16 | 1.4 | -61% | 8 | -2.3% |
In the Web Analytics industry, Woopra leads with the highest trust score of 93%, performing 55.3% above average, while Matomo has the lowest trust score of 16%, 73.3% below the industry average. Clicky has the highest sentiment score of 83%, and Amplitude has the most customer feedback with 43 reviews.
Amplitude Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Amplitude Sentiment Overview
Amplitude customers are most satisfied with Support (88%) and Performance (80%), while being most critical of .
Reviews by Category
Positive Feedback
After looking around on their help pages and not finding anything about managing categories, i submitted a question on their online support form.
Great product awful support service great product awful support service.
I would definitely recommend amplitude to anyone who wants to keep costs down and performance up.
Negative Feedback
Most Recent Amplitude Reviews
Positive Reviews
i guess most of us get greedy and go for more without having having enough funds for in case of the merges, well it have...
Product UI rich but easy to get lost in. And support sucks. . I am a free tier customer of Amplitude. The UI dashboard has...
The product itself is top tier: data ingestion, features, usability, etc 10/10 However, the romance is lost once you have an issue and need help...
Negative Reviews
(810)500-2239 scam message. (810)500-2239 Hi, sorry to bother you, I'm Wendy from Amplitude, we are currently recruiting for a variety of positions, would you mind...
I have managed to escape this company …. I have managed to escape this company and its devious practices. Its nothing more than a dressed...
This company need to be sued for…. This company need to be sued for thousands and millions, the amount of people that have been scammed...
The sentiment analysis above has highlighted customer feedback at scale. The Amplitude review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Amplitude is a product analytics platform that helps businesses understand user behavior and optimize digital products. It holds a strong position in the market due to its robust analytics tools and innovative machine learning capabilities. Amplitude’s unique technologies, such as the Behavioral Graph, enable teams to uncover deep insights into user journeys and retention patterns, setting it apart from competitors.
Industries
Target Audience
Unique Selling Points
| Plan Details | Free $0/monthly Renews at $0/monthly The Free plan is designed for startups and small teams to explore Amplitude's core analytics features at no cost. It allows users to track essential metrics and gain insights into user behavior. Best For: This plan is ideal for startups, small teams, or individual users who want to explore product analytics without incurring costs. It is particularly suited for those with limited event tracking needs. No Free Trial Not applicable as the plan is free. | Growth $995/monthly Renews at $11,940/monthly The Growth plan is tailored for growing businesses that need more advanced analytics and collaboration features. It includes enhanced data capabilities and integrations to support scaling teams. Best For: This plan is best for mid-sized businesses and scaling teams that require advanced analytics and collaboration tools. It is ideal for organizations with moderate event tracking needs and a focus on data governance. Free Trial Refunds are available within 30 days of purchase for annual plans. | Enterprise $Custom/annual Renews at $Custom/annual The Enterprise plan is designed for large organizations with complex analytics needs. It offers unlimited scalability, advanced security features, and dedicated support. Best For: This plan is ideal for enterprises with large-scale analytics needs and a focus on security and compliance. It is perfect for organizations requiring unlimited scalability and dedicated support. No Free Trial Custom refund policies are negotiated in contracts. |
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The Free plan is designed for startups and small teams to explore Amplitude's core analytics features at no cost. It allows users to track essential metrics and gain insights into user behavior.
What's Included
- 10 million monthly events
- Basic analytics dashboards
- Behavioral cohort analysis
- Unlimited data retention
- Access to Amplitude Academy
- Standard integrations
- Basic reporting tools
- Community support
What's Not Included
- Advanced analytics features
- Custom dashboards
- Dedicated customer success manager
- Enterprise-grade security options
Hidden Costs
- Additional data storage costs
- Limited support options
Payment & Billing
Free Extra Features
- Access to Amplitude Academy for training
- Community-driven support forums
The Growth plan is tailored for growing businesses that need more advanced analytics and collaboration features. It includes enhanced data capabilities and integrations to support scaling teams.
What's Included
- 50 million monthly events
- Advanced analytics dashboards
- Custom event tracking
- Team collaboration tools
- Data governance features
- Advanced integrations
- Priority email support
- Custom reporting tools
What's Not Included
- Unlimited events
- Dedicated support team
- Custom SLA agreements
- Enterprise-grade compliance features
Hidden Costs
- Overage fees for exceeding event limits
- Custom implementation costs
Payment & Billing
Free Extra Features
- Priority email support
- Access to advanced training materials
The Enterprise plan is designed for large organizations with complex analytics needs. It offers unlimited scalability, advanced security features, and dedicated support.
What's Included
- Unlimited events
- Enterprise-grade security and compliance
- Dedicated customer success manager
- Custom SLA agreements
- Advanced analytics and reporting
- Unlimited data retention
- Custom integrations
- 24/7 support
What's Not Included
- Free implementation
- Free advanced training
- Basic support options
- Standard SLA agreements
Hidden Costs
- Custom implementation fees
- Additional training costs
Payment & Billing
Free Extra Features
- Dedicated onboarding support
- Access to exclusive enterprise training
Amplitude is highly recommended for businesses that prioritize data-driven decisions and need advanced analytics capabilities. However, smaller teams or those with simpler needs may find alternative solutions more cost-effective.
Growth Plan
Total Cost over 3 Years
Optional Add-ons
- Advanced training sessions
- Custom integrations
Extra Costs not Included
- Overage fees for exceeding event limits
- Custom implementation costs
Feature Preferences
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Monthly Budget Range
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Recommended Plans
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Competitor Rankings
MixpanelBest Match
Mixpanel is a product analytics platform focused on tracking user engagement and retention. It offers robust reporting tools and a user-friendly interface.
Google Analytics
Google Analytics is a free web analytics service that tracks and reports website traffic. It is widely used for basic analytics needs.
Heap
Heap is a product analytics tool that automatically captures all user interactions without requiring manual event tracking.
Visit the Amplitude website and click 'Get Started'.
Create an account by entering your email and setting a password.
Follow the onboarding tutorial to integrate your data sources.
Difficulty integrating with legacy systems.
Understanding event tracking setup.
Limited guidance for non-technical users.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Amplitude is a powerful product analytics platform that excels in providing deep insights into user behavior. Its advanced features like the Behavioral Graph and real-time analytics make it a top choice for businesses aiming to optimize their digital products. However, its pricing and complexity may not suit all users.
Amplitude Pros
- Advanced Behavioral Graph technology for detailed user insights.
- Real-time analytics for quick decision-making.
- Seamless integrations with popular tools.
- Unlimited data retention in paid plans.
Amplitude Cons
- High costs for additional events can deter smaller businesses.
- Steep learning curve for advanced features.
- Limited support in the Free plan.
Recommended For:
Amplitude is ideal for mid-sized to large businesses, product managers, and data analysts seeking advanced analytics tools. It is particularly beneficial for teams focused on user retention and engagement.
Not Recommended For:
Amplitude may not be suitable for very small businesses or those with limited budgets. It is also less ideal for users seeking simple, out-of-the-box analytics solutions.
Amplitude is highly recommended for businesses that prioritize data-driven decisions and need advanced analytics capabilities. However, smaller teams or those with simpler needs may find alternative solutions more cost-effective.