Big Cartel Reviews
Read unbiased Big Cartel reviews from 43 verified users to learn if this is the best choice for you. Big Cartel is currently ranked #5 in the ecommerce industry with an average star rating of 2.7 and a sentiment score of 32%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Square | #1 | 82 | 4.3 | 61% | 458 | 21.0% |
| Magento | #2 | 73 | 3.6 | 56% | 22 | 12.7% |
| Ecwid | #3 | 72 | 3.5 | 56% | 37 | 12.7% |
| OpenCart | #4 | 66 | 3.6 | 35% | 41 | 10.7% |
| Big Cartel | #5 | 56 | 2.7 | 32% | 43 | 8.1% |
| PrestaShop | #6 | 51 | 2.5 | 20% | 33 | 6.2% |
| 3dcart | #7 | 46 | 2.1 | 17% | 39 | 5.1% |
| Stripe | #8 | 39 | 2.1 | -7% | 517 | 9.3% |
| WooCommerce | #9 | 37 | 2.3 | -21% | 38 | 1.7% |
| Volusion | #10 | 31 | 1.2 | -2% | 38 | 0.7% |
In the Ecommerce industry, Square leads with the highest trust score of 82%, performing 78.0% above average, while Shopify E-Commerce has the lowest trust score of 17%, 63.1% below the industry average. Square has the highest sentiment score of 61%, and PayPal has the most customer feedback with 1,001 reviews.
Big Cartel Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Big Cartel Sentiment Overview
Big Cartel customers are most satisfied with Support (88%), while being most critical of Support (45%).
Reviews by Category
Positive Feedback
Borderline scammers, don t support first time i bought from big cartel not a problem.
The only issue i had was pointing a domain to the store, but big cartel s support was very good at sorting that out.
Negative Feedback
No customer support don t buy from boarder line scammers.
Most Recent Big Cartel Reviews
Positive Reviews
Don't believe all of the negative reviews. I believe a lot of the negative reviews here are with the businesses using the Big Cartel platorm,...
Great, easy and affordable option for Artists. I opened my shop on Big Carel in the Fall of 2021 and everything has worked smoothly since....
An amazing website builder! . I am using Big Cartel to make my small business, it is a great site especially if your new. All...
Negative Reviews
Any company that hides their address…. Any company that hides their address and phone can't have good customer service. I'm sorry. Filed under not trustworthy....
It works well for starters as it can…. It works well for starters as it can help you build a simple platform however you have...
This ecommerce platform is good for…. This ecommerce platform is good for small businesses. If you're just starting out then I would recommend, very straight...
The sentiment analysis above has highlighted customer feedback at scale. The Big Cartel review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Industries
Target Audience
Unique Selling Points
| Plan Details | Gold $0/monthly Renews at $0/monthly The Gold plan is a free option that allows users to test the platform with basic features and up to 5 products. It is an excellent choice for beginners or hobbyists who want to explore e-commerce with... Best For: This plan is ideal for hobbyists or beginners who want to experiment with selling online without committing to a paid plan. It is also suitable for testing the platform's basic features. No Free Trial No refund policy as this is a free plan. | Platinum $9.99/monthly Renews at $9.99/monthly The Platinum plan is designed for small businesses and creators needing more flexibility with up to 50 products. It includes additional features like custom domains and advanced analytics. Best For: This plan is perfect for small business owners or creators who need more flexibility and features, such as custom domain support and advanced analytics. It is also suitable for those with a growing inventory of up to 50 products. No Free Trial No refund policy available for this plan. | Diamond $19.99/monthly Renews at $19.99/monthly The Diamond plan is tailored for scaling businesses, offering support for up to 500 products and premium features like priority support and deeper customization options. Best For: This plan is ideal for growing businesses with larger inventories and the need for premium features like priority support. It is suitable for users who require up to 500 products and advanced customization options. No Free Trial No refund policy available for this plan. |
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| Payment & Billing | Payment Methods: Credit cards PayPal Currencies: USD EUR GBP Billing Cycles: Monthly | Payment Methods: Credit cards PayPal Currencies: USD EUR GBP Billing Cycles: Monthly | Payment Methods: Credit cards PayPal Currencies: USD EUR GBP Billing Cycles: Monthly |
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The Gold plan is a free option that allows users to test the platform with basic features and up to 5 products. It is an excellent choice for beginners or hobbyists who want to explore e-commerce with...
What's Included
- Up to 5 products
- Free customizable themes
- Basic analytics
- Mobile-friendly store
- No listing fees
- SSL security
- Inventory tracking
- Discount code creation
What's Not Included
- Custom domain support
- Advanced analytics
- More than 5 products
- Priority support
Hidden Costs
- Transaction fees from payment processors
- Limited customization options
Optional Add-ons
- Custom domain integration
Payment & Billing
Free Extra Features
- Free customizable themes
- SSL security
The Platinum plan is designed for small businesses and creators needing more flexibility with up to 50 products. It includes additional features like custom domains and advanced analytics.
What's Included
- Up to 50 products
- Custom domain support
- Advanced analytics
- Discount code creation
- Mobile-friendly store
- SSL security
- Inventory tracking
- Free customizable themes
What's Not Included
- More than 50 products
- Priority support
- Premium themes
- Third-party app integrations
Hidden Costs
- Transaction fees from payment processors
- Optional add-ons like premium themes
Optional Add-ons
- Premium themes
Payment & Billing
Free Extra Features
- Custom domain support
- Advanced analytics
The Diamond plan is tailored for scaling businesses, offering support for up to 500 products and premium features like priority support and deeper customization options.
What's Included
- Up to 500 products
- Custom domain support
- Advanced analytics
- Priority support
- Mobile-friendly store
- SSL security
- Inventory tracking
- Free customizable themes
What's Not Included
- More than 500 products
- Third-party app integrations
- Premium themes
- Advanced marketing tools
Hidden Costs
- Transaction fees from payment processors
- Optional add-ons like premium themes
Optional Add-ons
- Premium themes
Payment & Billing
Free Extra Features
- Priority support
- Advanced analytics
Big Cartel is a great choice for small-scale sellers and creative entrepreneurs who value simplicity and affordability. However, businesses seeking advanced features or scalability should consider other platforms.
Platinum Plan
Total Cost over 3 Years
Optional Add-ons
- Premium themes
Extra Costs not Included
- Transaction fees from payment processors
- Optional add-ons like premium themes
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
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Monthly Budget Range
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Recommended Plans
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Competitor Rankings
ShopifyBest Match
Shopify is a leading e-commerce platform known for its scalability and extensive feature set. It caters to businesses of all sizes, from startups to large enterprises.
Squarespace
Squarespace is a website builder with integrated e-commerce features, ideal for users who prioritize design and aesthetics.
Etsy
Etsy is a marketplace platform focused on handmade and vintage items, providing sellers with a built-in audience.
Visit Big Cartel's website and click on 'Sign Up'.
Provide basic information such as email, password, and store name.
Customize your store by selecting a theme and adding your products.
Limited theme customization options.
Understanding the analytics dashboard for beginners.
Setting up a custom domain requires basic technical knowledge.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Big Cartel Pros
- Affordable pricing plans with no hidden fees.
- User-friendly interface suitable for non-technical users.
- Focus on independent creators and small businesses.
- No listing fees, making it cost-effective for small sellers.
Big Cartel Cons
- Limited scalability with a maximum of 500 products.
- Lacks advanced marketing and e-commerce features.
- Customer support options are limited.