Bitwarden Reviews
Read unbiased Bitwarden reviews from 63 verified users to discover if it's the best choice for you. Bitwarden is currently ranked #1 in the password managers industry with an average star rating of 4.6 and sentiment score of 63%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| 1Password | #1 | 85 | 4.3 | 75% | 42 | 12.0% |
| Bitwarden | #2 | 85 | 4.6 | 63% | 63 | 13.4% |
| NordPass | #3 | 83 | 4.5 | 58% | 93 | 15.3% |
| Total Password | #4 | 79 | 4.3 | 52% | 35 | 10.1% |
| Dashlane | #5 | 79 | 4.2 | 55% | 32 | 10.0% |
| RoboForm | #6 | 78 | 4.2 | 51% | 33 | 9.9% |
| Keeper Security | #7 | 74 | 3.5 | 62% | 34 | 9.5% |
| Password Boss | #8 | 63 | 3.0 | 42% | 29 | 7.4% |
| Sticky Password | #9 | 61 | 3.1 | 34% | 47 | 8.4% |
| LastPass | #10 | 31 | 1.4 | -10% | 51 | 4.0% |
In the Password Managers industry, Bitwarden leads with the highest trust score of 85%, performing 18.4% above average, while LastPass has the lowest trust score of 31%, 56.8% below the industry average. 1Password has the highest sentiment score of 75%, and NordPass has the most customer feedback with 93 reviews.
Bitwarden Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Bitwarden Sentiment Overview
Bitwarden customers are most satisfied with Support (85%) and Value (75%), while being most critical of Support (45%).
Reviews by Category
Positive Feedback
Outstanding customer service i reached out to bitwarden support for a feature that wasn t in the program.
The support was prompt, proficient, detailed and actually gave me candid answers to my questions.
I contacted tech support and got a reply within a few minutes.
Negative Feedback
A for effort to the tech support agent, but no success in overcoming the app weaknesess.
Most Recent Bitwarden Reviews
Positive Reviews
Fantastic Customer Service. I've been using BitWarden as my password manager and two-factor authentication service for over 3 years, and it has been consistently high...
A must have companion. Bitwarden in an excellent service, priced just right and super useful. Packed with a lot of features that protect your passwords,...
A great password manager, with nice UI and functionality. Coming from another (quite expensive) password manager, I'm really glad I've found Bitwarden! Smooth, with nice...
Negative Reviews
For what ever reason I was not able to access my account with my master password. I sent in a service request and got AN...
Does not allow to login with correct password. Created account, but it is not possible to login despite the password is correct. Hint sending to...
Another censoring forum. Application itself isn't bad for a free app and still better than other similar apps, but their community is very bad. Their...
The sentiment analysis above has highlighted customer feedback at scale. The Bitwarden review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Bitwarden is an open-source password management solution that has gained significant traction in the market due to its transparency, affordability, and robust security features. Unlike many competitors, Bitwarden emphasizes open-source technology, allowing users and developers to audit its code for vulnerabilities, which builds trust in its security. Its innovative approach to cross-platform compatibility and zero-knowledge encryption ensures that user data remains private and secure.
Industries
Target Audience
Unique Selling Points
| Plan Details | Free Plan $0/none Renews at $0/none The Free Plan offers essential password management features for individuals at no cost, making it an excellent entry point for new users. It provides secure storage and access to passwords across unli... Best For: The Free Plan is ideal for individual users who need basic password management without incurring any costs. It is also suitable for users who want to explore Bitwarden's capabilities before committing to a paid plan. No Free Trial Not applicable as the plan is free. | Premium Plan $10/annual Renews at $10/annual The Premium Plan includes advanced security features and additional storage options for individual users. It is designed for those who require more robust protection and usability. Best For: This plan is best for individual users who need enhanced security features and additional storage. It is well-suited for professionals handling sensitive data and those seeking proactive security monitoring. No Free Trial Refunds are not available for this plan. | Teams Plan $3/monthly per user Renews at $3 per user per month/monthly per user The Teams Plan is designed for small businesses and teams, offering secure password sharing and management tools. It allows collaboration while maintaining security and control. Best For: The Teams Plan is ideal for small businesses and teams that need secure password sharing and management. It works well for organizations with up to 25 users. Free Trial Refunds are available within 30 days of purchase. | Enterprise Plan $5/monthly per user Renews at $5 per user per month/monthly per user The Enterprise Plan provides advanced features for large organizations, including API access, custom integrations, and robust administrative controls. It is tailored to meet the security needs of ente... Best For: This plan is best for large organizations and enterprises that require advanced security features, custom integrations, and administrative controls. It is ideal for companies with over 25 users. Free Trial Refunds are available within 30 days of purchase. |
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The Free Plan offers essential password management features for individuals at no cost, making it an excellent entry point for new users. It provides secure storage and access to passwords across unli...
What's Included
- Unlimited password storage
- Access across unlimited devices
- Secure notes storage
- Two-factor authentication (2FA) support
- Password generator
- Open-source code for transparency
- Basic security reports
- Self-hosting option
What's Not Included
- No advanced 2FA options like YubiKey integration
- No encrypted file storage
- Limited customer support
- No sharing options for groups or teams
Hidden Costs
- No customer support beyond community forums
- Limited advanced features
Payment & Billing
Free Extra Features
- Access to community forums for support
- Password generator for creating strong passwords
The Premium Plan includes advanced security features and additional storage options for individual users. It is designed for those who require more robust protection and usability.
What's Included
- All Free Plan features
- Advanced 2FA options like YubiKey, Duo, and FIDO2
- 1GB encrypted file storage
- Priority customer support
- Vault health reports
- Data breach monitoring
- Emergency access feature
- Enhanced security reports
What's Not Included
- No team or group sharing features
- Limited scalability for businesses
- No API access for integrations
- No custom branding options
Hidden Costs
- Optional costs for additional encrypted storage
- No team management features
Payment & Billing
Free Extra Features
- Data breach monitoring
- Emergency access feature
The Teams Plan is designed for small businesses and teams, offering secure password sharing and management tools. It allows collaboration while maintaining security and control.
What's Included
- Secure password sharing
- Unlimited shared items
- Admin tools for user management
- Group management
- Event and audit logs
- All Premium Plan features
- Cross-platform access
- Self-hosting option
What's Not Included
- No advanced enterprise features
- No API access for integrations
- Limited scalability for large organizations
- No custom branding
Hidden Costs
- Additional costs for encrypted storage
- No custom branding
Payment & Billing
Free Extra Features
- Event and audit logs
- Self-hosting option
The Enterprise Plan provides advanced features for large organizations, including API access, custom integrations, and robust administrative controls. It is tailored to meet the security needs of ente...
What's Included
- All Teams Plan features
- API access for integrations
- Custom roles and policies
- Directory services integration (e.g., LDAP, Azure AD)
- SSO integration
- Advanced reporting tools
- Custom branding
- Dedicated account manager
What's Not Included
- Limited free encrypted storage
- Custom integration costs
- No offline access to certain features
- No free advanced training sessions
Hidden Costs
- Custom integration costs
- Additional encrypted storage fees
Payment & Billing
Free Extra Features
- Dedicated account manager
- Custom branding options
Bitwarden is a strong choice for users who value security, affordability, and transparency. While it may lack some premium features, its open-source nature and robust functionality make it a dependable option for most users.
Premium Plan Plan
Total Cost over 3 Years
Optional Add-ons
- Additional encrypted storage
Extra Costs not Included
- Optional costs for additional encrypted storage
- No team management features
Feature Preferences
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Monthly Budget Range
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Recommended Plans
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Competitor Rankings
LastPassBest Match
LastPass is a popular password manager known for its user-friendly interface and extensive feature set. It offers both free and paid plans tailored for individuals and teams.
Dashlane
Dashlane is a premium password manager offering advanced features such as dark web monitoring and VPN services. It is targeted at users willing to pay a premium for additional tools.
1Password
1Password is a premium password manager known for its sleek design and robust family and team plans. It focuses on providing a seamless user experience.
Visit the Bitwarden website and select the desired plan.
Create an account by providing an email address and setting a master password.
Verify the email address and log in to start using the service.
Email verification delays
Difficulty in choosing a strong master password
Confusion about plan features during signup
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Bitwarden is an excellent password management solution offering robust security, affordability, and transparency through its open-source platform. It caters to a wide range of users, from individuals to enterprises, with flexible pricing plans. While it lacks some advanced features found in premium competitors, its affordability and transparency make it a standout choice.
Bitwarden Pros
- Highly affordable pricing across all plans.
- Open-source platform ensures transparency and trust.
- Cross-platform compatibility for seamless access.
- Robust security features, including zero-knowledge encryption.
Bitwarden Cons
- User interface is less intuitive compared to competitors.
- Limited offline access for certain features.
- Customer support is limited for Free Plan users.
Recommended For:
Bitwarden is ideal for individuals, small businesses, and enterprises looking for a secure, affordable, and transparent password manager. It is especially suitable for tech-savvy users who value open-source solutions.
Not Recommended For:
Bitwarden may not be suitable for users who need advanced features like built-in VPNs or dark web monitoring. It is also less ideal for those who prioritize a highly polished user interface over affordability.
Bitwarden is a strong choice for users who value security, affordability, and transparency. While it may lack some premium features, its open-source nature and robust functionality make it a dependable option for most users.