Constant Contact Reviews
Read unbiased Constant Contact reviews from 115 verified users to discover if it's the best choice for you. Constant Contact is currently ranked #3 in the email marketing industry with an average star rating of 4.6 and sentiment score of 67%. Keep reading to learn more.
Constant Contact
Constant Contact provides an intuitive email marketing solution with a wide range of templates and tools designed to drive customer engagement. It is widely used for creating email campaigns, managing social media, and generating leads across various industries.
Founded
1995
Location
Waltham, United States
Industries
Retail and eCommerce, Nonprofits, Hospitality and Events
TrustScore
86
Excellent TrustScore (out of 0 to 100)
Industry Rank
#3
#3 out of 16 companies in this industry
Industry Standing
87.5%
Outperforming 14 industry peers
Sentiment Score
67%
Customer overall sentiment score
Average Rating
4.6
Star rating out of 5
Total Reviews
115
Last updated: 2025-01-24 07:26:06
Industry Comparison - Email Marketing
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Sender | #1 | 91 | 4.8 | 77% | 240 | 13.5% |
| EmailOctopus | #2 | 87 | 4.3 | 79% | 44 | 9.5% |
| GetResponse | #3 | 86 | 4.5 | 70% | 73 | 9.7% |
| Constant Contact | #4 | 86 | 4.6 | 67% | 115 | 10.4% |
| Beehiiv | #5 | 84 | 4.3 | 70% | 112 | 10.2% |
| MailerLite | #6 | 83 | 4.4 | 62% | 405 | 15.1% |
| Omnisend | #7 | 67 | 3.6 | 39% | 56 | 6.5% |
| SendPulse | #8 | 66 | 3.5 | 38% | 45 | 6.2% |
| Brevo | #9 | 66 | 3.4 | 39% | 101 | 7.1% |
| Kit | #10 | 55 | 2.6 | 30% | 38 | 4.5% |
In the Email Marketing industry, Sender leads with the highest trust score of 91%, performing 44.1% above average, while iContact has the lowest trust score of 7%, 88.9% below the industry average. EmailOctopus has the highest sentiment score of 79%, and MailerLite has the most customer feedback with 405 reviews.
Industry Average Rating
3.3
Industry Average Sentiment
34%
Industry Total Reviews
1,485
Constant Contact Trust Score
0
out of 100
Rating Score (40% weighted)4.6 / 5
Sentiment Score (60% weighted)67%
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Constant Contact Sentiment Overview
Total Reviews
115
Positive
87%
100 reviews
Neutral
2%
2 reviews
Negative
11%
13 reviews
Constant Contact Customer Reviews
Constant Contact customers are most satisfied with Support (85%) and Value (75%), while being most critical of .
Reviews by Category
Positive Feedback
Support
The support is outstanding the support is outstanding that a live person responds and offers substantive assistance is remarkable.
Support
Perfect as usual as usual, got excellent help from the support staff.
Support
Carolina was so helpful in designing an carolina was so helpful in designing an email for our supporters.
Negative Feedback
Most Recent Constant Contact Reviews
Positive Reviews
The person who helped me was…Kathryn . The person who helped me was knowledgeable, and able to help me resolve everything in one call. She...
Miriam Kreizel
Great support team! . Very short hold time. Chris was very patient and clear. He gave simple instructions that I can follow in the future....
Angie Brooks
Perfect. as usual. As usual, got excellent help from the support staff. Just a few short minutes to answer a question where I was hung...
Jerry Musselman
Negative Reviews
That a live person responds and offers substantive assistance is remarkable. Bea was very patient, knowledgeable, and committed to helping us resolve our issue. She's...
customer LVT
I recently was advised that this…. I recently was advised that this company could help me with advertising, and a money back guarantee for the...
Brooks Motor Company
In February 2024 I signed up for a one…. In February 2024 I signed up for a one year plan. They started charging my credit...
Laura Hawley
The sentiment analysis above has highlighted customer feedback at scale. The Constant Contact review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Company Overview
Constant Contact is an email marketing platform that has established itself as a key player in the digital marketing space. It is known for its user-friendly interface, robust feature set, and strong focus on small businesses and nonprofits. The platform leverages innovative tools such as AI-driven email automation and advanced analytics to help businesses achieve higher engagement rates.
Industries
Email Marketing Platform
Digital Marketing
Marketing Automations
Target Audience
Small business owners
Nonprofit organizations
Marketing professionals
Unique Selling Points
Extensive library of customizable email templates tailored to different industries.
Advanced analytics and reporting tools to measure campaign performance and ROI.
Seamless integrations with popular platforms like Shopify, WordPress, and Salesforce.
Pricing Plans
| Plan Details | Core $9.99/monthly Renews at $9.99/monthly The Core plan offers essential email marketing tools, including email templates and basic automation, at an affordable price point. It is ideal for small businesses looking to start their email market... Best For: This plan is best suited for small business owners who are just starting with email marketing and need basic tools to create and send campaigns. It is also a good option for users with smaller email lists. Free Trial Refunds are available within 30 days of purchase for annual plans. | Plus $45/monthly Renews at $45/monthly The Plus plan includes all Core features along with advanced tools like A/B testing, dynamic content, and ecommerce integrations. It is designed for businesses looking to scale their marketing efforts... Best For: This plan is ideal for medium-sized businesses or organizations that require advanced marketing tools to run more sophisticated campaigns. It is also suitable for ecommerce businesses looking to integrate their store with email marketing. Free Trial Refunds are available within 30 days of purchase for annual plans. |
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| What's Not Included |
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| Payment & Billing | Payment Methods: Credit card PayPal Currencies: USD Billing Cycles: Monthly Annual | Payment Methods: Credit card PayPal Currencies: USD Billing Cycles: Monthly Annual |
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Core
$9.99/monthly
Renews at $9.99/monthly
Free Trial
Refunds are available within 30 days of purchase for annual plans.
The Core plan offers essential email marketing tools, including email templates and basic automation, at an affordable price point. It is ideal for small businesses looking to start their email market...
Best For:
This plan is best suited for small business owners who are just starting with email marketing and need basic tools to create and send campaigns. It is also a good option for users with smaller email lists.
What's Included
- Customizable email templates
- Drag-and-drop email editor
- Basic email automation
- List management tools
- Real-time reporting
- Mobile app access
- Customer support via chat and email
- Social media posting and tracking
What's Not Included
- Advanced automation
- A/B testing
- Ecommerce integrations
- Custom branding options
Hidden Costs
- Additional fees for exceeding contact limits
- Costs for premium templates
Payment & Billing
Payment Methods:
Credit card
PayPal
Currencies:
USD
Billing Cycles:
Monthly
Annual
Free Extra Features
- Access to a mobile app
- Social media tracking tools
Plus
$45/monthly
Renews at $45/monthly
Free Trial
Refunds are available within 30 days of purchase for annual plans.
The Plus plan includes all Core features along with advanced tools like A/B testing, dynamic content, and ecommerce integrations. It is designed for businesses looking to scale their marketing efforts...
Best For:
This plan is ideal for medium-sized businesses or organizations that require advanced marketing tools to run more sophisticated campaigns. It is also suitable for ecommerce businesses looking to integrate their store with email marketing.
What's Included
- All Core features
- A/B testing
- Dynamic content
- Advanced email automation
- Ecommerce integrations
- Custom branding
- Surveys and polls
- Event marketing tools
What's Not Included
- Dedicated account manager
- Custom API integrations
- Advanced analytics dashboard
- Priority customer support
Hidden Costs
- Additional charges for advanced integrations
- Costs for extra storage
Payment & Billing
Payment Methods:
Credit card
PayPal
Currencies:
USD
Billing Cycles:
Monthly
Annual
Free Extra Features
- Surveys and polls
- Event marketing tools
Constant Contact is a strong option for businesses seeking a comprehensive, easy-to-use email marketing solution. Its advanced tools and integrations make it a worthwhile investment for growing companies.
Total Cost Calculator
Pricing Plan
Cost Breakdown
Core Plan
Monthly Cost$10/month
Total Cost over 3 Years
Year 1$120
Year 2$120
Year 3$120
Total after Year 1
$120
Total after Year 2
$240
Total after Year 3
$360
Optional Add-ons
- Premium templates
- Advanced analytics
Extra Costs not Included
- Additional fees for exceeding contact limits
- Costs for premium templates
Explore Features
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
Hold Ctrl (Windows) or Cmd (Mac) to select multiple features
Monthly Budget Range
Select your preferred budget range. This helps us find plans that fit your financial requirements.
Recommended Plans
Select features to get plan recommendations
Constant Contact Competitor Comparison
Select the features that are important to you. This will help us match competitors based on your needs.
Adjust how much you want to consider price in the comparison.
Features OnlyBalancedPrice Focused
Competitor Rankings
MailchimpBest Match
Mailchimp is a popular email marketing platform known for its free tier and extensive integrations.
Match Score: 0%
Mailchimp's pricing is generally more affordable for small businesses with limited needs.
Key Differences: Mailchimp offers a free plan but lacks some of the advanced features available in Constant Contact's paid plans.
When to Choose: Choose Mailchimp if you need a free or low-cost solution with extensive integrations.
When Not to Choose: Avoid Mailchimp if you require robust customer support or advanced features like event marketing tools.
User Feedback
Signup Process Difficulty
Easy
Time: The signup process typically takes 5-10 minutes to complete.
Required Technical Knowledge: Minimal technical knowledge is required to set up and use the platform. Basic familiarity with email marketing concepts is helpful but not mandatory.
01
Visit the Constant Contact website and click on 'Sign Up'.
02
Choose a pricing plan based on your business needs.
03
Enter your business and payment details to complete the registration.
Watch Out For
Confusion over pricing tiers.
Difficulty in importing large contact lists.
Limited guidance during the initial setup.
Common Praise
The platform is very user-friendly and easy to navigate, even for beginners.
The email templates are highly customizable and cater to various industries.
Customer support is responsive and provides helpful solutions.
Common Complaints
Pricing can be high for small businesses with larger contact lists.
Limited advanced features in the Core plan.
Occasional glitches in the email editor.
Success Stories
A nonprofit organization increased donor engagement by 35% using targeted email campaigns.
A small retail business saw a 50% rise in sales after integrating ecommerce tools with email marketing.
A local event planner doubled their attendance rates through effective event marketing emails.
Potential Deal Breakers
High costs for businesses with extensive contact lists.
Lack of advanced analytics in lower-tier plans.
Limited customization options for API integrations.
Final Verdict
Constant Contact is a reliable and feature-rich email marketing platform that caters to small and medium-sized businesses. Its user-friendly interface and extensive template library make it a great choice for beginners and experienced marketers alike. While its pricing may be higher than some competitors, the value it provides justifies the cost for many users.
Constant Contact Pros
- User-friendly interface suitable for beginners.
- Extensive library of customizable templates.
- Advanced tools like A/B testing and dynamic content in higher-tier plans.
- Responsive customer support.
Constant Contact Cons
- Higher pricing compared to some competitors.
- Limited advanced features in the Core plan.
- Occasional technical glitches.
Recommended For:
Constant Contact is ideal for small businesses, nonprofits, and ecommerce companies looking for an all-in-one marketing solution.
Not Recommended For:
Constant Contact may not be the best choice for businesses with very tight budgets or those looking for a free plan. It is also less suitable for companies requiring highly advanced analytics or custom API integrations.
Constant Contact is a strong option for businesses seeking a comprehensive, easy-to-use email marketing solution. Its advanced tools and integrations make it a worthwhile investment for growing companies.
Frequently Asked Questions