ExpressVPN Reviews
Read unbiased ExpressVPN reviews from 1,745 verified users to discover if it's the best choice for you. ExpressVPN is currently ranked #9 in the vpn industry with an average star rating of 4.2 and sentiment score of 51%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| HideMe VPN | #1 | 87 | 4.6 | 70% | 46 | 7.2% |
| PrivateVPN | #2 | 84 | 4.6 | 59% | 247 | 7.1% |
| PureVPN | #3 | 82 | 4.5 | 55% | 536 | 7.4% |
| Private Internet Access | #4 | 82 | 4.5 | 56% | 159 | 6.6% |
| Surfshark | #5 | 82 | 4.5 | 59% | 1,819 | 10.1% |
| IPVanish | #6 | 79 | 4.3 | 53% | 325 | 6.7% |
| Hotspot Shield | #7 | 78 | 4.0 | 59% | 40 | 6.0% |
| TorGuard | #8 | 78 | 4.2 | 52% | 45 | 6.0% |
| ExpressVPN | #9 | 78 | 4.2 | 51% | 1,745 | 9.4% |
| NordVPN | #10 | 76 | 4.2 | 47% | 2,911 | 11.4% |
In the VPN industry, HideMe VPN leads with the highest trust score of 87%, performing 20.1% above average, while HideMyAss has the lowest trust score of 31%, 57.2% below the industry average. HideMe VPN has the highest sentiment score of 70%, and NordVPN has the most customer feedback with 2,911 reviews.
ExpressVPN Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
ExpressVPN Sentiment Overview
ExpressVPN customers are most satisfied with Support (85%) and Security (73%), while being most critical of Support (50%) and Value (60%).
Reviews by Category
Positive Feedback
Can t understand all the recent reviews that reflect great service and customer support.
The product is excellent and support too the product is excellent and works and the support is able to help you without delay if you need help
Great support and offer quick response, kindness, great offer in advance.jasper was great customer support.
Negative Feedback
As a gamer, i recently discovered that some other vpn provider s do not support certain game s so was stuck, until i found expressvpn.
It used to be helpful a few years ago but there seems to be no tech support at all any more.
I would avoid this company their customer support is dreadful and goes without saying i won t be using them again
Most Recent ExpressVPN Reviews
Positive Reviews
Casper the online chat person deserves a raise! . Casper the online chat person answered all of my stupid questions and gave me guidance and...
I was helped quickly and efficiently without too much trouble. The product is amazing. I had to use it while I was deployed in Japan.
I had downloaded an update and I wanted…. I had downloaded an update and I wanted to add an ad blocker to it. It said...
Negative Reviews
The service is good but the solution is…. The service is good but the solution is not satisfactory. I don't understand why ExpressVPN can only...
SCAM! BEWARE! . Do not use this service. They are dishonest. I am a senior citizen whose granddaughter used my devices. Despite this, Express took...
Not recommended and customer service is almost Non Existent. So i purchased the VPN Service alongwith a dedicated i p address. This was only the...
The sentiment analysis above has highlighted customer feedback at scale. The ExpressVPN review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
ExpressVPN is a popular virtual private network (VPN) service, renowned for its robust security protocols and extensive global server network. It is a market leader in providing fast, secure, and private internet access, with over 3,000 servers in 94 countries. ExpressVPN stands out due to its proprietary Lightway protocol, which ensures superior speed and reliability compared to traditional VPN protocols.
Industries
Target Audience
Unique Selling Points
| Plan Details | 1-Month Plan $12.95/monthly Renews at $12.95/monthly The 1-Month Plan offers flexibility for short-term use with all premium features included. It is ideal for users who need a VPN for travel or temporary projects. Best For: This plan is best suited for users who require a VPN for short-term needs, such as traveling or testing the service. It is also ideal for those who prefer not to commit to long-term contracts. No Free Trial 30-day money-back guarantee for all plans. | 6-Month Plan $9.99/bi-annual Renews at $9.99/bi-annual The 6-Month Plan provides a balance between affordability and flexibility, offering a slight discount compared to the monthly plan. Best For: This plan is ideal for users who require a VPN for medium-term projects or travel. It provides a cost-effective solution without the need for a long-term commitment. No Free Trial 30-day money-back guarantee for all plans. | 12-Month Plan $8.32/annual Renews at $8.32/annual The 12-Month Plan offers the best value for long-term users, with significant discounts compared to shorter plans. Best For: This plan is best suited for users who plan to use a VPN consistently over a long period. It is ideal for privacy-conscious individuals and businesses looking for a cost-effective solution. No Free Trial 30-day money-back guarantee for all plans. |
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| Payment & Billing | Payment Methods: Credit card PayPal Bitcoin Currencies: USD EUR GBP Billing Cycles: Monthly | Payment Methods: Credit card PayPal Bitcoin Currencies: USD EUR GBP Billing Cycles: Bi-annual | Payment Methods: Credit card PayPal Bitcoin Currencies: USD EUR GBP Billing Cycles: Annual |
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The 1-Month Plan offers flexibility for short-term use with all premium features included. It is ideal for users who need a VPN for travel or temporary projects.
What's Included
- Access to all 3,000+ servers in 94 countries
- Unlimited bandwidth and data usage
- Strong encryption with AES-256
- Lightway protocol for enhanced speed
- Simultaneous connections on up to 8 devices
- 24/7 customer support
- Split tunneling feature
- Kill switch for added security
What's Not Included
- Discounted pricing for long-term use
- Dedicated IP addresses
- Advanced business features
- Additional device connections beyond 8
Hidden Costs
- Potential currency conversion fees
- Higher renewal rates after promotional discounts
Payment & Billing
Free Extra Features
- 24/7 live chat support
- Free browser extensions for Chrome and Firefox
The 6-Month Plan provides a balance between affordability and flexibility, offering a slight discount compared to the monthly plan.
What's Included
- Access to all 3,000+ servers in 94 countries
- Unlimited bandwidth and data usage
- Strong encryption with AES-256
- Lightway protocol for enhanced speed
- Simultaneous connections on up to 8 devices
- 24/7 customer support
- Split tunneling feature
- Kill switch for added security
What's Not Included
- Dedicated IP addresses
- Advanced business features
- Additional device connections beyond 8
- Discounted pricing for annual plans
Hidden Costs
- Potential currency conversion fees
- Higher renewal rates after promotional discounts
Payment & Billing
Free Extra Features
- 24/7 live chat support
- Free browser extensions for Chrome and Firefox
The 12-Month Plan offers the best value for long-term users, with significant discounts compared to shorter plans.
What's Included
- Access to all 3,000+ servers in 94 countries
- Unlimited bandwidth and data usage
- Strong encryption with AES-256
- Lightway protocol for enhanced speed
- Simultaneous connections on up to 8 devices
- 24/7 customer support
- Split tunneling feature
- Kill switch for added security
What's Not Included
- Dedicated IP addresses
- Advanced business features
- Additional device connections beyond 8
- Short-term flexibility
Hidden Costs
- Potential currency conversion fees
- Higher renewal rates after promotional discounts
Payment & Billing
Free Extra Features
- 24/7 live chat support
- Free browser extensions for Chrome and Firefox
ExpressVPN is a solid choice for users who prioritize speed, security, and ease of use. Its extensive server network and proprietary technology make it a reliable option for a variety of use cases.
1-Month Plan Plan
Total Cost over 3 Years
Optional Add-ons
- None
Extra Costs not Included
- Potential currency conversion fees
- Higher renewal rates after promotional discounts
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
Hold Ctrl (Windows) or Cmd (Mac) to select multiple features
Monthly Budget Range
Select your preferred budget range. This helps us find plans that fit your financial requirements.
Recommended Plans
Select the features that are important to you. This will help us match competitors based on your needs.
Adjust how much you want to consider price in the comparison.
Competitor Rankings
NordVPNBest Match
NordVPN is a popular VPN provider known for its double VPN feature and extensive server network. It offers strong security and competitive pricing.
CyberGhost
CyberGhost is a user-friendly VPN service with a focus on streaming and torrenting. It offers dedicated servers for specific tasks.
Surfshark
Surfshark is a budget-friendly VPN provider that allows unlimited device connections. It is ideal for families or users with multiple devices.
Visit the ExpressVPN website and select a plan.
Enter payment details and create an account.
Download and install the ExpressVPN app on your device.
Payment processing errors for certain methods.
Difficulty in selecting the right plan for first-time users.
Occasional delays in receiving the activation email.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
ExpressVPN is a premium VPN service that excels in speed, security, and ease of use. Its proprietary Lightway protocol ensures fast and reliable connections, making it a top choice for streaming, gaming, and secure browsing. While it is more expensive than some competitors, its robust features and excellent customer support justify the cost.
ExpressVPN Pros
- Proprietary Lightway protocol for superior speed and reliability.
- Extensive server network with over 3,000 servers in 94 countries.
- Strict no-logs policy verified by independent audits.
- User-friendly apps for a wide range of devices.
ExpressVPN Cons
- Higher cost compared to some competitors.
- No dedicated IP address option.
- Occasional issues with certain streaming platforms.
Recommended For:
ExpressVPN is ideal for privacy-conscious users, frequent travelers, and businesses needing secure communication channels. It is also a great choice for streaming enthusiasts and gamers.
Not Recommended For:
ExpressVPN may not be the best option for budget-conscious users or those needing advanced business features like dedicated IP addresses. It is also less suitable for users who require a VPN solely for occasional use.
ExpressVPN is a solid choice for users who prioritize speed, security, and ease of use. Its extensive server network and proprietary technology make it a reliable option for a variety of use cases.