Freelancer.com Reviews
Read unbiased Freelancer reviews from 592 verified users to discover if it's the best choice for you. Freelancer is currently ranked #2 in the freelance platforms industry with an average star rating of 4.5 and sentiment score of 64%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Toptal | #1 | 84 | 4.4 | 69% | 50 | 22.3% |
| Freelancer.com | #2 | 84 | 4.5 | 64% | 592 | 26.8% |
| FlexJobs | #3 | 75 | 4.2 | 45% | 398 | 21.2% |
| Fiverr | #4 | 72 | 3.7 | 50% | 2,197 | 35.8% |
| Guru.com | #5 | 34 | 1.8 | -16% | 38 | 1.1% |
| Upwork | #6 | 25 | 1.2 | -25% | 79 | -2.0% |
| PeoplePerHour | #7 | 19 | 1.1 | -40% | 36 | -5.2% |
In the Freelance Platforms industry, Toptal leads with the highest trust score of 84%, performing 49.6% above average, while PeoplePerHour has the lowest trust score of 19%, 66.2% below the industry average. Toptal has the highest sentiment score of 69%, and Fiverr has the most customer feedback with 2,197 reviews.
Freelancer Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Freelancer Sentiment Overview
Freelancer customers are most satisfied with Support (85%) and Value (70%), while being most critical of Support (48%) and Value (55%).
Reviews by Category
Positive Feedback
Outstanding support and clear guidance my experience with the rising stars program onboarding process was excellent.
The team was clear, professional, and supportive throughout the entire process.
Support is responsive, and overall, it s a reliable platform for connecting with talented individuals globally.
Negative Feedback
The lack of timely support and fairness in handling disputes is incredibly frustrating and makes me feel undervalued as a professional.
I faced clear injustice and complete neglect from the support team.
The lack of timely support and fairness in handling disputes is incredibly frustrating and makes me feel undervalued as a professional.
Most Recent Freelancer Reviews
Positive Reviews
Freelancer Verification Interview. I just had the verified freelancer interview with Selena and I'm happy with the process. The questions were practical too and very...
I was very fortunate to receive…. I was very fortunate to receive assistance from Janessa G. in resolving my issue on Freelancer. She was extremely...
Excellent Experience with Freelancer. I had a great experience using Freelancer. The platform is user-friendly, making it easy to connect with clients. Communication tools are...
Negative Reviews
Freelancer. com Worst staff and system. I have got an email that i have contact with client outside freelancer. com. So they sent be the...
they took all my information, got verified, Could speak to anyone, unless i awarded the job, phone option didnt work when you clicked on it,...
Finally a Verified Freelancer! . I finally received my verification badge, 11 days after processing the payment. I had to follow up with at least...
The sentiment analysis above has highlighted customer feedback at scale. The Freelancer review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Freelancer is one of the largest online freelance marketplaces, connecting millions of employers and freelancers globally. It stands out with its extensive range of job categories, from IT and software development to creative design and content writing, making it a versatile platform for diverse industries. The platform integrates advanced technologies like AI-powered job matching and a milestone payment system for secure transactions, ensuring both parties’ satisfaction.
Industries
Target Audience
Unique Selling Points
| Plan Details | Free Plan $0/none Renews at $0/none The Free Plan is ideal for those just starting on the platform, offering basic features to explore and bid on projects. It allows freelancers to submit a limited number of bids per month and access ba... Best For: Freelancers new to the platform who want to explore its features without committing to a paid plan. It is also suitable for those with minimal project requirements. No Free Trial No refund policy for free plan users. | Intro Plan $4.95/monthly Renews at $4.95/monthly The Intro Plan is designed for freelancers who need more bidding opportunities and access to advanced job categories. It includes additional tools to enhance visibility and job matching. Best For: Freelancers who are actively looking for projects and need more bids to compete effectively. It is also suitable for those who want to improve their profile visibility. No Free Trial Refunds available within 7 days for unused features. | Professional Plan $29.95/monthly Renews at $29.95/monthly The Professional Plan is tailored for serious freelancers who require extensive bidding options and premium features to stand out in the competitive marketplace. Best For: Experienced freelancers who require high visibility and advanced tools to secure premium projects. It is also ideal for those who need priority customer support. No Free Trial Refunds available within 7 days for unused features. | Premier Plan $59.95/monthly Renews at $59.95/monthly The Premier Plan is designed for top-tier freelancers who need maximum exposure, unlimited bidding, and access to exclusive tools and resources. Best For: Elite freelancers who need maximum exposure and tools to manage a high volume of premium projects. It is also ideal for those seeking dedicated support and marketing tools. No Free Trial Refunds available within 7 days for unused features. |
|---|---|---|---|---|
| What's Included |
|
|
|
|
| What's Not Included |
|
|
|
|
| Hidden Costs |
|
|
|
|
| Payment & Billing | Payment Methods: Credit Card PayPal Currencies: USD EUR GBP Billing Cycles: None | Payment Methods: Credit Card PayPal Currencies: USD EUR GBP Billing Cycles: Monthly | Payment Methods: Credit Card PayPal Currencies: USD EUR GBP Billing Cycles: Monthly | Payment Methods: Credit Card PayPal Currencies: n/a Billing Cycles: Monthly |
| Free Extra Features |
|
|
|
|
The Free Plan is ideal for those just starting on the platform, offering basic features to explore and bid on projects. It allows freelancers to submit a limited number of bids per month and access ba...
What's Included
- 8 bids per month
- Access to basic job categories
- Basic profile setup
- Project tracking tools
What's Not Included
- Unlimited bids
- Priority customer support
- Advanced job categories
- Skill certification badges
Hidden Costs
- Transaction fees for payments (3% or $3 minimum)
- Optional skill tests for $5 each
Payment & Billing
Free Extra Features
- Basic profile analytics
- Access to community forums
The Intro Plan is designed for freelancers who need more bidding opportunities and access to advanced job categories. It includes additional tools to enhance visibility and job matching.
What's Included
- 15 bids per month
- Access to advanced job categories
- Profile highlighting
- Basic customer support
What's Not Included
- Unlimited bids
- Priority customer support
- Skill certification badges
- Advanced analytics
Hidden Costs
- Transaction fees for payments (3% or $3 minimum)
- Optional skill tests for $5 each
Payment & Billing
Free Extra Features
- Basic analytics
- Profile improvement tips
The Professional Plan is tailored for serious freelancers who require extensive bidding options and premium features to stand out in the competitive marketplace.
What's Included
- 100 bids per month
- Priority customer support
- Skill certification badges
- Advanced analytics
- Profile highlighting
What's Not Included
- Unlimited bids
- Dedicated account manager
- Custom marketing tools
Hidden Costs
- Transaction fees for payments (3% or $3 minimum)
- Optional skill tests for $5 each
Payment & Billing
Free Extra Features
- Advanced project tracking tools
- Access to exclusive job categories
The Premier Plan is designed for top-tier freelancers who need maximum exposure, unlimited bidding, and access to exclusive tools and resources.
What's Included
- Unlimited bids
- Dedicated account manager
- Custom marketing tools
- Priority customer support
- Skill certification badges
What's Not Included
- None
Hidden Costs
- Transaction fees for payments (3% or $3 minimum)
- Optional skill tests for $5 each
Payment & Billing
Free Extra Features
- Exclusive webinars
- Advanced marketing insights
Freelancer is a solid choice for those looking for a secure and versatile freelancing platform. Its extensive features and global reach make it a competitive option, but users should be prepared for high competition and potential fees.
Intro Plan Plan
Total Cost over 3 Years
Optional Add-ons
- Skill tests for $5 each
- Additional bids for $0.50 each
Extra Costs not Included
- Transaction fees for payments (3% or $3 minimum)
- Optional skill tests for $5 each
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
Hold Ctrl (Windows) or Cmd (Mac) to select multiple features
Monthly Budget Range
Select your preferred budget range. This helps us find plans that fit your financial requirements.
Recommended Plans
Select the features that are important to you. This will help us match competitors based on your needs.
Adjust how much you want to consider price in the comparison.
Competitor Rankings
UpworkBest Match
Upwork is a leading freelance platform offering a wide range of job categories and advanced tools for project management and collaboration.
Fiverr
Fiverr focuses on microservices and gig-based projects, offering a streamlined platform for quick and affordable tasks.
Toptal
Toptal is a premium freelance platform that connects businesses with top-tier professionals in various fields.
Visit the Freelancer website and click on 'Sign Up'.
Provide your email address and create a password.
Complete your profile by adding skills, experience, and a profile picture.
Difficulty in verifying email addresses.
Challenges in completing profile due to unclear instructions.
Limited guidance on selecting relevant skills.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Freelancer is a versatile platform offering a wide range of job categories and tools for freelancers and employers. Its global reach and secure payment systems make it a reliable choice for diverse projects. However, high competition and transaction fees may pose challenges for new users.
Freelancer Pros
- Wide range of job categories.
- Global reach and diverse talent pool.
- Secure milestone payment system.
- Affordable entry-level pricing plans.
Freelancer Cons
- High competition for projects.
- Transaction fees can be costly for small projects.
- Customer support response times could be improved.
Recommended For:
Freelancer is ideal for small businesses, startups, and freelancers looking for diverse project opportunities and secure payment systems.
Not Recommended For:
Freelancer may not be suitable for those seeking guaranteed project opportunities or a simpler interface. It is also less ideal for freelancers working on very low-budget projects due to transaction fees.
Freelancer is a solid choice for those looking for a secure and versatile freelancing platform. Its extensive features and global reach make it a competitive option, but users should be prepared for high competition and potential fees.