GetResponse Reviews
Read unbiased GetResponse reviews from 73 verified users to discover if it's the best choice for you. GetResponse is currently ranked #4 in the email marketing industry with an average star rating of 4.5 and sentiment score of 70%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Sender | #1 | 91 | 4.8 | 77% | 240 | 13.5% |
| EmailOctopus | #2 | 87 | 4.3 | 79% | 44 | 9.5% |
| Constant Contact | #3 | 86 | 4.6 | 67% | 115 | 10.4% |
| GetResponse | #4 | 86 | 4.5 | 70% | 73 | 9.7% |
| Beehiiv | #5 | 84 | 4.3 | 70% | 112 | 10.2% |
| MailerLite | #6 | 83 | 4.4 | 62% | 405 | 15.1% |
| Omnisend | #7 | 67 | 3.6 | 39% | 56 | 6.5% |
| SendPulse | #8 | 66 | 3.5 | 38% | 45 | 6.2% |
| Brevo | #9 | 66 | 3.4 | 39% | 101 | 7.1% |
| Kit | #10 | 55 | 2.6 | 30% | 38 | 4.5% |
In the Email Marketing industry, Sender leads with the highest trust score of 91%, performing 44.1% above average, while iContact has the lowest trust score of 7%, 88.9% below the industry average. EmailOctopus has the highest sentiment score of 79%, and MailerLite has the most customer feedback with 405 reviews.
GetResponse Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
GetResponse Sentiment Overview
GetResponse customers are most satisfied with Support (85%) and Features (73%), while being most critical of .
Reviews by Category
Positive Feedback
Pleasant customer service i recently had an issue that required me to contact customer support.
The response time with a support agent was at most minute and my questions were always resolved.
I m always impressed and satisfied with their tech support and with the platform as a whole.
Negative Feedback
Most Recent GetResponse Reviews
Positive Reviews
Highly Recommended: Ms. Marcelina's Proficiency in GetResponse. Ms. Marcelina demonstrated a highly comprehensive and friendly approach. Her vast expertise in guiding how to proceed to...
Julia was very professional and this is…. Julia was very professional and this is a GAME CHANGER for my business! ! ! I am telling...
My onboarding session with GetResponse…. My onboarding session with GetResponse was much more than I expected. Although I had used GetResponse before, I had never...
Negative Reviews
Absolutely shocking experience and money grabbers. I have been in business with many online companies for over 8 years and GetResponse is one of the...
Step by step instructions are for obsolete models. As far as I can make out, this program is one of the best to do the...
BEWARE: SSL Issues. Beware of dealing with this company. They are aware of the issue with their SSL certificate but do not let it be...
The sentiment analysis above has highlighted customer feedback at scale. The GetResponse review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
GetResponse is an email marketing and automation platform that caters to businesses of all sizes. It stands out in a competitive market due to its robust suite of tools, including email automation, landing pages, and webinar hosting, all in one platform. The company leverages advanced technologies like AI-driven email optimization and predictive analytics to help businesses achieve higher engagement rates and conversions.
Industries
Target Audience
Unique Selling Points
| Plan Details | Free $0/monthly Renews at $0/monthly The Free plan is ideal for individuals or small businesses looking to explore basic email marketing tools without any financial commitment. It provides essential features to create and send email camp... Best For: This plan is best for beginners or small businesses who want to test email marketing tools without incurring costs. It is also suitable for those with minimal marketing needs. Free Trial Not applicable for free plans. | Email Marketing $19/monthly Renews at $19/monthly The Email Marketing plan is designed for users who need a more robust email marketing solution with advanced analytics and automation. It includes tools to grow and engage your audience effectively. Best For: This plan is ideal for small to medium-sized businesses looking to scale their email marketing efforts. It is also suitable for marketers who need advanced analytics and automation. Free Trial 30-day money-back guarantee. | Marketing Automation $59/monthly Renews at $59/monthly The Marketing Automation plan is tailored for businesses that require advanced automation and segmentation tools. It is perfect for creating personalized customer journeys. Best For: This plan is best for medium to large businesses that require advanced automation and segmentation to streamline their marketing processes. It is ideal for e-commerce businesses and agencies. Free Trial 30-day money-back guarantee. | Ecommerce Marketing $119/monthly Renews at $119/monthly The Ecommerce Marketing plan is designed for businesses focused on online sales. It includes advanced tools for e-commerce, such as product recommendations and transactional emails. Best For: This plan is ideal for large e-commerce businesses that require advanced tools to enhance customer experience and drive sales. It is also suitable for businesses with high-volume email marketing needs. Free Trial 30-day money-back guarantee. |
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| Payment & Billing | Payment Methods: N/A (Free Plan) Currencies: N/A Billing Cycles: N/A | Payment Methods: Credit Card PayPal Currencies: USD EUR GBP Billing Cycles: Monthly Annual | Payment Methods: Credit Card PayPal Currencies: USD EUR GBP Billing Cycles: Monthly Annual | Payment Methods: Credit Card PayPal Currencies: USD EUR GBP Billing Cycles: Monthly Annual |
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The Free plan is ideal for individuals or small businesses looking to explore basic email marketing tools without any financial commitment. It provides essential features to create and send email camp...
What's Included
- Email marketing tools
- Website builder
- Unlimited newsletters
- Landing pages
- Basic templates
- Signup forms
- Drag-and-drop editor
- Basic analytics
What's Not Included
- Advanced automation
- Webinars
- E-commerce tools
- 24/7 customer support
Hidden Costs
- Limited to 500 contacts
- No access to advanced automation
Payment & Billing
Free Extra Features
- Unlimited newsletters
- Landing page builder
The Email Marketing plan is designed for users who need a more robust email marketing solution with advanced analytics and automation. It includes tools to grow and engage your audience effectively.
What's Included
- Email marketing tools
- Autoresponders
- Advanced analytics
- Unlimited landing pages
- Basic segmentation
- List management
- Basic automation workflows
- 24/7 customer support
What's Not Included
- Webinars
- E-commerce tools
- Advanced segmentation
- Premium templates
Hidden Costs
- Additional cost for extra contacts
- No webinars included
Payment & Billing
Free Extra Features
- Autoresponders
- 24/7 customer support
The Marketing Automation plan is tailored for businesses that require advanced automation and segmentation tools. It is perfect for creating personalized customer journeys.
What's Included
- Advanced automation workflows
- Event-based automation
- Webinars (up to 100 attendees)
- Advanced segmentation
- E-commerce tools
- Abandoned cart recovery
- Scoring and tagging
- 24/7 customer support
What's Not Included
- Webinars for more than 100 attendees
- Dedicated IP address
- Premium templates
- Custom integrations
Hidden Costs
- Additional costs for webinars
- Extra fees for more contacts
Payment & Billing
Free Extra Features
- Event-based automation
- Abandoned cart recovery
The Ecommerce Marketing plan is designed for businesses focused on online sales. It includes advanced tools for e-commerce, such as product recommendations and transactional emails.
What's Included
- Product recommendations
- Transactional emails
- Webinars (up to 500 attendees)
- Advanced segmentation
- Dedicated IP address
- Premium templates
- Advanced analytics
- 24/7 customer support
What's Not Included
- Custom integrations
- Dedicated account manager
- Enterprise-level features
- Custom API access
Hidden Costs
- Additional fees for over 100,000 contacts
- Premium support costs
Payment & Billing
Free Extra Features
- Product recommendations
- Transactional emails
GetResponse is a strong choice for businesses looking for an all-in-one marketing platform. However, it is important to carefully evaluate your contact list size and feature requirements to choose the right plan.
Email Marketing Plan
Total Cost over 3 Years
Optional Add-ons
- Additional contacts
- Custom templates
Extra Costs not Included
- Additional cost for extra contacts
- No webinars included
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
Hold Ctrl (Windows) or Cmd (Mac) to select multiple features
Monthly Budget Range
Select your preferred budget range. This helps us find plans that fit your financial requirements.
Recommended Plans
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Competitor Rankings
MailchimpBest Match
Mailchimp is a popular email marketing platform known for its ease of use and extensive integrations. It caters primarily to small and medium-sized businesses.
ActiveCampaign
ActiveCampaign is a robust marketing automation platform with powerful CRM features. It is designed for businesses looking for advanced automation and segmentation.
Constant Contact
Constant Contact is an email marketing platform known for its simplicity and strong customer support. It caters to small businesses and non-profits.
Visit the GetResponse website and click on 'Sign Up Free'.
Fill out the registration form with your email and password.
Verify your email address to activate your account.
Verification emails sometimes land in spam folders.
Confusion about selecting the right plan during signup.
Issues with credit card validation for paid plans.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
GetResponse is a versatile marketing platform that combines email marketing, automation, webinars, and e-commerce tools in one solution. It is well-suited for businesses of all sizes looking to streamline their marketing efforts. While its pricing can be a concern for larger contact lists, its feature set offers excellent value.
GetResponse Pros
- Comprehensive feature set including email marketing, automation, and webinars.
- User-friendly interface with drag-and-drop functionality.
- 24/7 customer support available across all plans.
- Advanced automation workflows and segmentation.
GetResponse Cons
- Pricing can become expensive for businesses with large contact lists.
- Limited customization options for webinars in lower-tier plans.
- Occasional bugs in automation workflows.
Recommended For:
GetResponse is ideal for small to medium-sized businesses, e-commerce marketers, and agencies seeking an all-in-one marketing solution.
Not Recommended For:
GetResponse may not be suitable for businesses that require extensive third-party integrations or those with very large contact lists due to scaling costs.
GetResponse is a strong choice for businesses looking for an all-in-one marketing platform. However, it is important to carefully evaluate your contact list size and feature requirements to choose the right plan.