Guru.com Reviews
Read unbiased Guru reviews from 38 verified users to discover if it's the best choice for you. Guru is currently ranked #5 in the freelance platforms industry with an average star rating of 1.8 and sentiment score of -16%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Toptal | #1 | 84 | 4.4 | 69% | 50 | 22.3% |
| Freelancer.com | #2 | 84 | 4.5 | 64% | 592 | 26.8% |
| FlexJobs | #3 | 75 | 4.2 | 45% | 398 | 21.2% |
| Fiverr | #4 | 72 | 3.7 | 50% | 2,197 | 35.8% |
| Guru.com | #5 | 34 | 1.8 | -16% | 38 | 1.1% |
| Upwork | #6 | 25 | 1.2 | -25% | 79 | -2.0% |
| PeoplePerHour | #7 | 19 | 1.1 | -40% | 36 | -5.2% |
In the Freelance Platforms industry, Toptal leads with the highest trust score of 84%, performing 49.6% above average, while PeoplePerHour has the lowest trust score of 19%, 66.2% below the industry average. Toptal has the highest sentiment score of 69%, and Fiverr has the most customer feedback with 2,197 reviews.
Guru Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Guru Sentiment Overview
Guru customers are most satisfied with Support (90%), while being most critical of .
Reviews by Category
Positive Feedback
Guru customer support is also atrocious and don t listen or read the email and just send automated responses linking websites for more information.
Negative Feedback
Most Recent Guru Reviews
Positive Reviews
I canceled my subscription within…2 days. I canceled my subscription within allotted time for a full refund, filled out the form, sent the email. Being...
A total scam, after your personal & card data. A total scam! Lengthy verification, asking for all different documents. ID, passport, address card. if you...
Privacy and repeat billing issues, terrible support that goes in circles. And there is no law in the US that says they have to collect...
Negative Reviews
It's a scam website with scammers…. It's a scam website with scammers everywhere. Essentially they use something called safe pay. It's designed to protect all...
They take 9% for every payment you get and when i tried to withdraw money from my account they got stock and i got no...
I think this company has more scammers…. I think this company has more scammers than real individuals. They also collect too much information. Thankfully I...
The sentiment analysis above has highlighted customer feedback at scale. The Guru review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Guru is a freelance platform that connects businesses with skilled professionals across various industries. It stands out in the competitive freelance marketplace due to its SafePay payment protection feature, which ensures secure transactions for both parties. The platform also leverages advanced matching algorithms to help clients find the most suitable freelancers for their projects.
Industries
Target Audience
Unique Selling Points
| Plan Details | Basic $Free/N/A Renews at $Free/N/A The Basic plan is ideal for freelancers and clients who are just starting and need access to essential features. It includes basic project management tools and limited support. Best For: Freelancers and clients who are new to the platform and require only basic tools to get started. This plan is a good entry point for testing the platform's capabilities. No Free Trial No refunds as the plan is free. | Professional $11.95/monthly Renews at $11.95/monthly The Professional plan is tailored for freelancers and businesses seeking enhanced features and greater visibility. It includes premium job access and higher proposal limits. Best For: Freelancers and businesses looking for increased visibility and access to premium job opportunities. This plan is ideal for those who want to scale their operations on the platform. No Free Trial Refunds may be available upon request within the first 7 days. | Business $24.95/monthly Renews at $24.95/monthly The Business plan is designed for companies and teams that need advanced tools and collaboration features. It includes team management capabilities and custom branding options. Best For: Small to medium-sized businesses that require advanced tools for team collaboration and project management. This plan is ideal for companies managing multiple freelancers or projects. No Free Trial Refunds may be available upon request within the first 7 days. | Executive $49.95/monthly Renews at $49.95/monthly The Executive plan offers premium services for large organizations with complex needs. It includes a dedicated account manager and custom API integrations. Best For: Large organizations and enterprises that require custom solutions and dedicated support. This plan is ideal for managing large-scale projects and multiple freelancers. No Free Trial Refunds may be available upon request within the first 7 days. |
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| Payment & Billing | Payment Methods: Credit card PayPal Bank transfer Currencies: USD Billing Cycles: N/A | Payment Methods: Credit card PayPal Currencies: USD Billing Cycles: Monthly Annual | Payment Methods: Credit card PayPal Bank transfer Currencies: USD Billing Cycles: Monthly Annual | Payment Methods: Credit card PayPal Bank transfer Currencies: USD Billing Cycles: Monthly Annual |
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The Basic plan is ideal for freelancers and clients who are just starting and need access to essential features. It includes basic project management tools and limited support.
What's Included
- Access to job postings
- Basic workroom features
- Profile creation and listing
- Limited proposal submissions
What's Not Included
- Priority customer support
- Advanced analytics
- Higher proposal limits
- Access to premium job postings
Hidden Costs
- Transaction fees for payments
- Limited customer support
Payment & Billing
Free Extra Features
- Profile visibility
- Access to SafePay
The Professional plan is tailored for freelancers and businesses seeking enhanced features and greater visibility. It includes premium job access and higher proposal limits.
What's Included
- Premium job access
- Increased proposal limits
- Priority customer support
- Enhanced profile visibility
What's Not Included
- Advanced analytics
- Custom branding options
- Unlimited proposal submissions
- Dedicated account manager
Hidden Costs
- Additional fees for featured profiles
- Transaction fees
Payment & Billing
Free Extra Features
- Access to SafePay
- Basic analytics
The Business plan is designed for companies and teams that need advanced tools and collaboration features. It includes team management capabilities and custom branding options.
What's Included
- Team management tools
- Custom branding options
- Advanced analytics
- Unlimited workrooms
What's Not Included
- Dedicated account manager
- Unlimited proposal submissions
- Priority job postings
- Custom API integrations
Hidden Costs
- Transaction fees
- Optional featured job postings
Payment & Billing
Free Extra Features
- Access to SafePay
- Priority support
The Executive plan offers premium services for large organizations with complex needs. It includes a dedicated account manager and custom API integrations.
What's Included
- Dedicated account manager
- Custom API integrations
- Priority job postings
- Unlimited proposals
What's Not Included
- Free featured job postings
- Unlimited team accounts
- Custom feature requests
- Advanced marketing tools
Hidden Costs
- Transaction fees
- Custom feature development
Payment & Billing
Free Extra Features
- Access to SafePay
- Priority support
Guru is a solid choice for those who prioritize secure transactions and a straightforward user experience. While it has some limitations, its affordability and reliability make it a viable option for many users.
Professional Plan
Total Cost over 3 Years
Optional Add-ons
- Featured profile
- Additional proposal packs
Extra Costs not Included
- Additional fees for featured profiles
- Transaction fees
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
Hold Ctrl (Windows) or Cmd (Mac) to select multiple features
Monthly Budget Range
Select your preferred budget range. This helps us find plans that fit your financial requirements.
Recommended Plans
Select the features that are important to you. This will help us match competitors based on your needs.
Adjust how much you want to consider price in the comparison.
Competitor Rankings
UpworkBest Match
Upwork is one of the largest freelance platforms, offering a wide range of job categories and tools for project management.
Fiverr
Fiverr focuses on quick, one-off projects with freelancers offering services at fixed prices starting at $5.
Toptal
Toptal is a premium freelance platform that connects businesses with top-tier talent in various fields.
Visit Guru's website and click on the 'Sign Up' button.
Choose whether to sign up as a freelancer or an employer.
Fill out the required information, including email, password, and profile details.
Difficulty in verifying email addresses.
Confusion about selecting the appropriate account type.
Issues with uploading profile pictures or documents.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Guru is a reliable and versatile freelance platform that caters to both freelancers and clients with diverse needs. Its SafePay feature ensures secure transactions, while its user-friendly interface makes it accessible to a wide range of users. However, the platform’s transaction fees and limited customer support for basic users are notable drawbacks.
Guru Pros
- SafePay ensures secure transactions.
- User-friendly interface.
- Wide range of job categories.
- Affordable premium plans.
Guru Cons
- High transaction fees.
- Limited customer support for free users.
- Premium features may not justify the cost for occasional users.
Recommended For:
Guru is ideal for small businesses, startups, and freelancers seeking a secure and straightforward platform for managing projects and collaborations.
Not Recommended For:
Guru may not be suitable for enterprises requiring advanced tools or individuals looking for a completely free platform with premium features.
Guru is a solid choice for those who prioritize secure transactions and a straightforward user experience. While it has some limitations, its affordability and reliability make it a viable option for many users.