Heroku Reviews
Read unbiased Heroku reviews from 37 verified users to discover if it's the best choice for you. Heroku is currently ranked #7 in the cloud hosting industry with an average star rating of 1.5 and sentiment score of -19%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| DigitalOcean | #1 | 85 | 4.6 | 62% | 353 | 39.4% |
| Vercel | #2 | 69 | 3.5 | 45% | 20 | 15.9% |
| Railway | #3 | 68 | 3.5 | 44% | 95 | 19.6% |
| Vultr | #4 | 64 | 3.4 | 33% | 58 | 15.7% |
| Render | #5 | 51 | 2.6 | 14% | 17 | 8.5% |
| Linode | #6 | 35 | 1.9 | -12% | 14 | 2.0% |
| Netlify | #7 | 29 | 1.8 | -28% | 13 | -0.5% |
| Heroku | #8 | 29 | 1.5 | -19% | 37 | 1.0% |
| Hetzner | #9 | 26 | 1.6 | -35% | 20 | -1.7% |
In the Cloud Hosting industry, DigitalOcean leads with the highest trust score of 85%, performing 67.8% above average, while Hetzner has the lowest trust score of 26%, 48.7% below the industry average. DigitalOcean has the highest sentiment score of 62%, and DigitalOcean has the most customer feedback with 353 reviews.
Heroku Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Heroku Sentiment Overview
Heroku customers are most satisfied with Support (90%), while being most critical of .
Reviews by Category
Positive Feedback
Ended up with them telling me to log in to get support.
Negative Feedback
Most Recent Heroku Reviews
Positive Reviews
so easy. no cloud platform is perfect, but this is. easy to manage. easy to deploy. easy to scale I really love Heroku after crying...
It's great but has too many limitations and usually have issues with deploying stuff I need to tinker with. The price is bit higher than...
Fast and Good Performance. Definitely the only provider that has a free option that is not very limited! I really like the speed and performance!...
Negative Reviews
Heroku offers an affordable platform…. Heroku offers an affordable platform with useful features, but we've faced some challenges. Frequent updates, often rolled out without notice,...
I got locked out of my account and had to cancel my credit card. Best to avoid. . I got locked out of my account...
Scammers. My experience with them when I decided to close my apps on the platform has be nothing short of frustration. They charge you for...
The sentiment analysis above has highlighted customer feedback at scale. The Heroku review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Heroku is a cloud platform-as-a-service (PaaS) provider that enables developers to build, deploy, and scale applications with ease. Known for its developer-friendly interface and seamless integration with various programming languages, Heroku has carved a niche in the market by simplifying application deployment. Its unique container-based architecture, called Dynos, and its robust ecosystem of add-ons and integrations make it a preferred choice for modern application development.
Industries
Target Audience
Unique Selling Points
| Plan Details | Free $0/monthly Renews at $0/monthly The Free plan is ideal for testing and small-scale projects, offering basic features at no cost. It provides a great way for developers to explore Heroku's capabilities without financial commitment. Best For: This plan is best suited for hobbyists, students, or developers testing small applications. It provides a cost-free way to experiment with Heroku's platform. No Free Trial N/A | Hobby $7/monthly Renews at $7/monthly The Hobby plan is designed for personal projects and non-commercial applications. It offers enhanced features compared to the Free plan, including always-on Dynos and custom domain support. Best For: This plan is ideal for personal projects, small-scale applications, or developers who require custom domain support. It is a cost-effective solution for non-commercial use. No Free Trial No refunds for partial months | Standard 1X $25/monthly Renews at $25/monthly The Standard 1X plan is tailored for small to medium-sized businesses and production-grade applications. It includes higher performance Dynos and additional scalability options. Best For: This plan is best suited for small to medium-sized businesses that require reliable performance for production-grade applications. It offers scalability and enhanced features for growing applications. No Free Trial No refunds for partial months | Performance M $250/monthly Renews at $250/monthly The Performance M plan is designed for high-traffic applications requiring robust performance and scalability. It includes dedicated Dynos with more resources and enhanced support. Best For: This plan is best suited for businesses and enterprises running high-traffic applications that require dedicated resources and enhanced performance. It is ideal for mission-critical applications. No Free Trial No refunds for partial months |
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The Free plan is ideal for testing and small-scale projects, offering basic features at no cost. It provides a great way for developers to explore Heroku's capabilities without financial commitment.
What's Included
- 512 MB RAM per Dyno
- 1 web Dyno
- Basic logging
- Access to Heroku Postgres free tier
- Basic SSL support
- Integrated GitHub deployment
- Heroku CLI support
- 24/7 application monitoring
What's Not Included
- No guaranteed uptime
- Limited to 550-1000 Dyno hours per month
- No custom domains
- No team collaboration features
Hidden Costs
- Limited free Dyno hours
- Add-ons may incur costs
Payment & Billing
Free Extra Features
- Heroku CLI
- Access to free-tier add-ons
The Hobby plan is designed for personal projects and non-commercial applications. It offers enhanced features compared to the Free plan, including always-on Dynos and custom domain support.
What's Included
- 512 MB RAM per Dyno
- 1 web Dyno
- Custom domain support
- Heroku Postgres Hobby Dev
- Basic SSL support
- 24/7 application monitoring
- Integrated GitHub deployment
- Heroku CLI support
What's Not Included
- No team collaboration features
- Limited scalability
- No performance monitoring tools
- No support for high-traffic applications
Hidden Costs
- Additional add-ons may incur costs
- Scaling beyond one Dyno requires upgrading
Payment & Billing
Free Extra Features
- Heroku CLI
- Access to free-tier add-ons
The Standard 1X plan is tailored for small to medium-sized businesses and production-grade applications. It includes higher performance Dynos and additional scalability options.
What's Included
- 512 MB RAM per Dyno
- 1 web Dyno
- Custom domain support
- Heroku Postgres Standard
- 24/7 application monitoring
- Integrated GitHub deployment
- Heroku CLI support
- Basic SSL support
What's Not Included
- No team collaboration tools
- Limited enterprise-level support
- No advanced security features
- No performance monitoring tools
Hidden Costs
- Add-ons for advanced features
- Scaling costs for additional Dynos
Payment & Billing
Free Extra Features
- Heroku CLI
- Access to free-tier add-ons
The Performance M plan is designed for high-traffic applications requiring robust performance and scalability. It includes dedicated Dynos with more resources and enhanced support.
What's Included
- 2.5 GB RAM per Dyno
- Dedicated Dynos
- Custom domain support
- Heroku Postgres Premium
- 24/7 application monitoring
- Integrated GitHub deployment
- Heroku CLI support
- Enhanced SSL support
What's Not Included
- No enterprise-level support
- No advanced team collaboration tools
- No compliance certifications
- No dedicated account manager
Hidden Costs
- Additional costs for scaling beyond included Dynos
- Add-ons for advanced features
Payment & Billing
Free Extra Features
- Heroku CLI
- Access to free-tier add-ons
Heroku is a great choice for developers and businesses looking for a simple, scalable, and versatile PaaS solution. However, users should carefully evaluate their scaling needs and budget before committing to the platform.
Hobby Plan
Total Cost over 3 Years
Optional Add-ons
- Paid add-ons for advanced functionality
- Additional Dynos
Extra Costs not Included
- Additional add-ons may incur costs
- Scaling beyond one Dyno requires upgrading
Feature Preferences
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Monthly Budget Range
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Recommended Plans
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Competitor Rankings
AWS Elastic BeanstalkBest Match
AWS Elastic Beanstalk is a PaaS offering from Amazon Web Services that simplifies application deployment and scaling. It provides more control over infrastructure compared to Heroku.
Google App Engine
Google App Engine is a PaaS solution that allows developers to build and deploy applications on Google's infrastructure. It supports multiple programming languages and offers automatic scaling.
Microsoft Azure App Service
Azure App Service is a PaaS offering from Microsoft that enables developers to build, deploy, and scale web applications on Azure's infrastructure. It provides strong support for enterprise applications.
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Fill out the registration form with your email and password.
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Email verification delays
Confusion about selecting the right plan
Limited guidance for first-time users
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Heroku is an excellent platform for developers seeking a simple and efficient way to deploy and manage applications. Its user-friendly interface, extensive add-on marketplace, and support for multiple programming languages make it a top choice for startups and small businesses. However, its pricing can become a concern for larger applications requiring multiple Dynos.
Heroku Pros
- User-friendly interface and easy deployment process.
- Extensive add-on marketplace for extending application functionality.
- Support for multiple programming languages and frameworks.
- Seamless integration with GitHub and other CI/CD tools.
Heroku Cons
- Pricing can become expensive for larger applications.
- Limited enterprise-level features in lower-tier plans.
- Occasional downtime and performance issues reported by users.
Recommended For:
Heroku is ideal for startups, small to medium-sized businesses, and developers looking for a hassle-free PaaS solution. It is particularly suited for web and mobile applications with moderate traffic.
Not Recommended For:
Heroku may not be suitable for large enterprises requiring advanced security features and compliance certifications. It is also not ideal for applications with extremely high traffic due to its pricing model.
Heroku is a great choice for developers and businesses looking for a simple, scalable, and versatile PaaS solution. However, users should carefully evaluate their scaling needs and budget before committing to the platform.