Hetzner Reviews
Read unbiased Hetzner reviews from 20 verified users to discover if it's the best choice for you. Hetzner is currently ranked #9 in the cloud hosting industry with an average star rating of 1.6 and sentiment score of -35%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| DigitalOcean | #1 | 85 | 4.6 | 62% | 353 | 39.4% |
| Vercel | #2 | 69 | 3.5 | 45% | 20 | 15.9% |
| Railway | #3 | 68 | 3.5 | 44% | 95 | 19.6% |
| Vultr | #4 | 64 | 3.4 | 33% | 58 | 15.7% |
| Render | #5 | 51 | 2.6 | 14% | 17 | 8.5% |
| Linode | #6 | 35 | 1.9 | -12% | 14 | 2.0% |
| Heroku | #7 | 29 | 1.5 | -19% | 37 | 1.0% |
| Netlify | #8 | 29 | 1.8 | -28% | 13 | -0.5% |
| Hetzner | #9 | 26 | 1.6 | -35% | 20 | -1.7% |
In the Cloud Hosting industry, DigitalOcean leads with the highest trust score of 85%, performing 67.8% above average, while Hetzner has the lowest trust score of 26%, 48.7% below the industry average. DigitalOcean has the highest sentiment score of 62%, and DigitalOcean has the most customer feedback with 353 reviews.
Hetzner Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Hetzner Sentiment Overview
Hetzner customers are most satisfied with Support (80%) and Performance (75%), while being most critical of Performance (50%) and Support (50%).
Reviews by Category
Positive Feedback
Performance is good and it s cool that they have both arm and x offerings.
I ve had to engage their support twice now for the server setups.
Both experiences were top notch and i was able to get support in under an hour.
Negative Feedback
Can t be beaten for price performance i ve been using hetzner germany for years now.
I would definitely not recommend hetzner, especially not their customer support, which they weirdly advertise.
years with hetzner unmatched performance and reliability after reading some negative reviews about hetzner, i wanted to share my own experience.
Most Recent Hetzner Reviews
Positive Reviews
Florian S came through on a new server…. Florian S came through on a new server deployment today, which really got us out of a...
The performance of Hetzner’s servers is…. The performance of Hetzner’s servers is outstanding. I’ve been using them for over a year, and the uptime has...
My exp. with Hetzner couldn't have been better! . My experience with Hetzner couldn't have been better. It's 5/5 stars! I've been working in the...
Negative Reviews
My account was rejected twice for unknown reasons. . My account was rejected twice for unknown reasons, when I try to verify my account using...
ACCOUNT REJECTION. I decided to rent a vds server from hetzner, I managed to do it, but an hour later my account was canceled, it...
Frustrated . Out of nowhere, they announce that they will cancel Plesk license if the OS is not upgrade and OS upgrade will erase all...
The sentiment analysis above has highlighted customer feedback at scale. The Hetzner review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Hetzner is an European web hosting and data center provider, known for its cost-effective, high-performance hosting solutions. The company stands out in the market with its robust infrastructure, including state-of-the-art data centers in Germany and Finland, offering excellent reliability and low latency. Hetzner’s innovative approach includes advanced cooling technologies and energy-efficient hardware, making it a sustainable choice for businesses.
Industries
Target Audience
Unique Selling Points
| Plan Details | CX11 Cloud Server $4.50/monthly Renews at $4.50/monthly The CX11 is Hetzner's entry-level cloud server, offering an affordable solution for small applications and development environments. It provides reliable performance with a focus on cost-efficiency. Best For: Ideal for developers and small businesses looking for an affordable and reliable cloud server. It is particularly well-suited for hosting small websites, testing environments, or lightweight applications. No Free Trial No refunds are provided for unused services or cancellations. | EX42 Dedicated Server $44.00/monthly Renews at $44.00/monthly The EX42 is a powerful dedicated server designed for resource-intensive applications, offering high performance at an affordable price. It is ideal for businesses requiring dedicated hardware. Best For: Best for medium to large businesses needing dedicated hardware for hosting websites, databases, or applications with high traffic and resource demands. No Free Trial No refunds are provided for unused services or cancellations. |
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| Payment & Billing | Payment Methods: Credit Card PayPal Bank Transfer Currencies: EUR USD Billing Cycles: Monthly | Payment Methods: Credit Card PayPal Bank Transfer Currencies: EUR USD Billing Cycles: Monthly |
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The CX11 is Hetzner's entry-level cloud server, offering an affordable solution for small applications and development environments. It provides reliable performance with a focus on cost-efficiency.
What's Included
- 1 vCPU
- 2GB RAM
- 20GB NVMe SSD storage
- 20TB traffic
- IPv4 and IPv6 included
- Snapshot functionality
- Customizable firewall
- 24/7 support
What's Not Included
- Managed services
- Advanced DDoS protection
- Additional IP addresses
- Backup storage beyond snapshots
Hidden Costs
- Additional bandwidth charges beyond 20TB
- Backup storage costs
Payment & Billing
Free Extra Features
- Snapshot functionality
- IPv6 support
The EX42 is a powerful dedicated server designed for resource-intensive applications, offering high performance at an affordable price. It is ideal for businesses requiring dedicated hardware.
What's Included
- Intel Core i7-6700 processor
- 64GB DDR4 RAM
- 2x 4TB HDD or 2x 512GB NVMe SSD
- Unlimited traffic (1Gbps port)
- DDoS protection
- 24/7 support
- Remote management via IPMI
- Customizable firewall
What's Not Included
- Managed services
- Additional storage options
- Custom hardware configurations
- Advanced monitoring tools
Hidden Costs
- Setup fee of $49
- Additional IP addresses
Payment & Billing
Free Extra Features
- DDoS protection
- Remote management via IPMI
Hetzner is a great choice for budget-conscious users who value performance and reliability. It is particularly well-suited for developers and SMEs, but users should be prepared for a DIY approach to server management.
CX11 Cloud Server Plan
Total Cost over 3 Years
Optional Add-ons
- Additional bandwidth at $1.19 per TB
- Backup storage at $0.02 per GB
Extra Costs not Included
- Additional bandwidth charges beyond 20TB
- Backup storage costs
Feature Preferences
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Recommended Plans
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Competitor Rankings
DigitalOceanBest Match
DigitalOcean is a popular cloud hosting provider known for its simplicity and developer-friendly interface. It offers scalable solutions for startups and developers.
AWS (Amazon Web Services)
AWS is a leading cloud provider offering a wide range of services for enterprises and developers. It is known for its scalability and global reach.
Linode
Linode is a cloud hosting provider known for its high-performance servers and developer-friendly tools. It is a strong competitor in the mid-tier hosting market.
Visit the Hetzner website and select a hosting plan.
Create an account and provide payment details.
Configure the server and deploy applications.
Difficulty understanding technical specifications.
Delayed account verification process.
Limited guidance for first-time users.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Hetzner is an excellent choice for businesses and developers seeking affordable and reliable hosting solutions. Its robust infrastructure and energy-efficient data centers make it a sustainable and cost-effective option. However, it may not be the best fit for users requiring managed services or extensive customer support.
Hetzner Pros
- Highly affordable pricing for both cloud and dedicated servers.
- Energy-efficient data centers with a focus on sustainability.
- Free DDoS protection included in all plans.
- High-performance servers with customizable options.
Hetzner Cons
- Limited managed services for non-technical users.
- Customer support can be slow during peak times.
- Additional costs for bandwidth and backups.
Recommended For:
Hetzner is ideal for developers, startups, and SMEs looking for scalable and budget-friendly hosting solutions. It is also suitable for businesses prioritizing sustainability.
Not Recommended For:
Hetzner is not recommended for users requiring extensive managed services or global data center coverage. It may also not be suitable for enterprises with complex hosting needs.
Hetzner is a great choice for budget-conscious users who value performance and reliability. It is particularly well-suited for developers and SMEs, but users should be prepared for a DIY approach to server management.