HostGator Reviews
Read unbiased HostGator reviews from 2,455 verified users to discover if it's the best choice for you. HostGator is currently ranked #15 in the web hosting industry with an average star rating of 4.8 and sentiment score of 66%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Rocket.net | #1 | 95 | 4.8 | 90% | 44 | 3.8% |
| Scala Hosting | #2 | 95 | 4.9 | 87% | 81 | 3.9% |
| Kinsta | #3 | 95 | 4.9 | 87% | 73 | 3.9% |
| MechanicWeb | #4 | 92 | 4.7 | 83% | 15 | 3.6% |
| NameHero | #5 | 92 | 4.9 | 74% | 703 | 3.9% |
| A2 Hosting | #6 | 91 | 4.8 | 74% | 363 | 3.7% |
| WPX Hosting | #7 | 91 | 4.8 | 79% | 51 | 3.6% |
| Pressable | #8 | 90 | 4.7 | 77% | 45 | 3.5% |
| SiteGround | #9 | 90 | 4.9 | 71% | 2,792 | 4.9% |
| HostGator | #10 | 87 | 4.8 | 66% | 2,455 | 4.6% |
In the Web Hosting industry, Rocket.net leads with the highest trust score of 95%, performing 14.6% above average, while Flywheel has the lowest trust score of 36%, 56.6% below the industry average. Rocket.net has the highest sentiment score of 90%, and Hostinger has the most customer feedback with 5,288 reviews.
HostGator Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
HostGator Sentiment Overview
HostGator customers are most satisfied with Support (85%) and Security (68%), while being most critical of Support (50%) and Value (60%).
Reviews by Category
Positive Feedback
Support are very informative and support are very informative and professinal and they solved my problem right away i was very satisfied
Great customer support from mohammed great customer support from mohammed zaahid.
But from time to time i touch things that i shouldn t and then i have to contact support so they can solve it.
Negative Feedback
The site is very complex and backward the site is very complex and backward, not advanced and old, and there is no support service after subscribing
I can t get any support no live chat, no ticket system, no email.
However, my website was not, called tech support with no results, canceled my account with them and went back to my old hosting service.
Most Recent HostGator Reviews
Positive Reviews
My WP site was downa smart, helpful, resourceful agent fixed it-Ayshath yazmee. Ayshath yazmee, was my agent and very helpful. My site was down in...
Ayshath yazmee is amazing. I had the pleasure of being assisted by Ayshath Yazmee, and I can confidently say they are one of the best...
Nothing beats a support that respond right away and gives the answers you needed to solve your issues. Also, very helpful and cordial. Made you...
Negative Reviews
Paid for hosting and email service for…. Paid for hosting and email service for 13 years. Transfered the domain to hostgator and all went wrong....
I cannot trust or recommend. Service met expectations, but didn't surpass them. However, after a period of Service for under $100/yr to park a domain...
I started using Hostgator in 2007 after…. I started using Hostgator in 2007 after having lousy experiences with previous web hosting services. I quit them...
The sentiment analysis above has highlighted customer feedback at scale. The HostGator review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
HostGator is a web hosting provider that has been a prominent player in the hosting industry since its inception. Known for its affordability and robust hosting solutions, HostGator offers a wide range of services, including shared hosting, VPS hosting, dedicated servers, and cloud hosting. The company leverages cutting-edge technologies such as cPanel integration, scalable cloud infrastructure, and a proprietary website builder to provide users with reliable and user-friendly hosting solutions.
Industries
Target Audience
Unique Selling Points
| Plan Details | Hatchling Plan $2.75/monthly Renews at $6.95/monthly The Hatchling Plan is an entry-level shared hosting plan ideal for beginners and small websites. It offers a single domain hosting option with unmetered bandwidth and a free SSL certificate. Best For: This plan is best suited for individuals and small businesses launching their first website. It provides the essential features needed to establish an online presence without overwhelming complexity. No Free Trial 45-day money-back guarantee | Baby Plan $3.50/monthly Renews at $9.95/monthly The Baby Plan is a shared hosting plan designed for users who need to host multiple websites. It includes unmetered bandwidth, unlimited domains, and a free SSL certificate. Best For: This plan is ideal for small business owners and bloggers managing multiple websites. It offers flexibility and scalability without a significant price increase. No Free Trial 45-day money-back guarantee | Business Plan $5.25/monthly Renews at $14.95/monthly The Business Plan is designed for e-commerce websites and larger businesses requiring advanced features. It includes unlimited domains, a free dedicated IP address, and free SEO tools. Best For: This plan is best suited for e-commerce websites and businesses requiring advanced hosting features and additional security. It is tailored to support high-traffic websites and online stores. No Free Trial 45-day money-back guarantee |
|---|---|---|---|
| What's Included |
|
|
|
| What's Not Included |
|
|
|
| Hidden Costs |
|
|
|
| Payment & Billing | Payment Methods: Credit Card PayPal Currencies: USD Billing Cycles: Monthly Annual Three-Year | Payment Methods: Credit Card PayPal Currencies: USD Billing Cycles: Monthly Annual Three-Year | Payment Methods: Credit Card PayPal Currencies: USD Billing Cycles: Monthly Annual Three-Year |
| Free Extra Features |
|
|
|
The Hatchling Plan is an entry-level shared hosting plan ideal for beginners and small websites. It offers a single domain hosting option with unmetered bandwidth and a free SSL certificate.
What's Included
- Single domain hosting
- Unmetered bandwidth
- Free SSL certificate
- One-click WordPress installs
- Free website migration
- 24/7 customer support
- cPanel control panel
- $100 Google Ads credit
What's Not Included
- Multiple domain hosting
- Dedicated IP address
- Automated daily backups
- Advanced security features
Hidden Costs
- Domain renewal fees after the first year
- Additional backup services
Payment & Billing
Free Extra Features
- Free SSL certificate
- Free website migration
The Baby Plan is a shared hosting plan designed for users who need to host multiple websites. It includes unmetered bandwidth, unlimited domains, and a free SSL certificate.
What's Included
- Unlimited domain hosting
- Unmetered bandwidth
- Free SSL certificate
- One-click WordPress installs
- Free website migration
- 24/7 customer support
- cPanel control panel
- $100 Google Ads credit
What's Not Included
- Dedicated IP address
- Automated daily backups
- Advanced security features
- Priority customer support
Hidden Costs
- Domain renewal fees after the first year
- Additional backup services
Payment & Billing
Free Extra Features
- Free SSL certificate
- Free website migration
The Business Plan is designed for e-commerce websites and larger businesses requiring advanced features. It includes unlimited domains, a free dedicated IP address, and free SEO tools.
What's Included
- Unlimited domain hosting
- Unmetered bandwidth
- Free SSL certificate
- Free dedicated IP address
- Free SEO tools
- One-click WordPress installs
- Free website migration
- 24/7 customer support
What's Not Included
- Automated daily backups
- Advanced DDoS protection
- Custom server configurations
- Priority support
Hidden Costs
- Domain renewal fees after the first year
- Additional backup services
Payment & Billing
Free Extra Features
- Free dedicated IP address
- Free SEO tools
HostGator is a strong choice for affordable and scalable hosting solutions. It is well-suited for users seeking reliable performance and beginner-friendly features, but those with advanced needs may need to explore other providers.
Hatchling Plan Plan
Total Cost over 3 Years
Optional Add-ons
- SiteLock Security for $1.99/month
- CodeGuard backups for $2.00/month
Extra Costs not Included
- Domain renewal fees after the first year
- Additional backup services
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
Hold Ctrl (Windows) or Cmd (Mac) to select multiple features
Monthly Budget Range
Select your preferred budget range. This helps us find plans that fit your financial requirements.
Recommended Plans
Select the features that are important to you. This will help us match competitors based on your needs.
Adjust how much you want to consider price in the comparison.
Competitor Rankings
BluehostBest Match
Bluehost is a well-known hosting provider endorsed by WordPress.org. It offers a range of hosting solutions, including shared, VPS, and dedicated hosting.
SiteGround
SiteGround is a premium hosting provider known for its excellent customer support and advanced security features.
DreamHost
DreamHost is a reliable hosting provider offering a 97-day money-back guarantee and unlimited bandwidth.
Choose a hosting plan based on your needs.
Register a new domain or transfer an existing one.
Complete the payment process and access the cPanel.
Understanding the upselling options during checkout.
Configuring DNS settings for domain transfers.
Navigating the cPanel interface for first-time users.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
HostGator is a reliable and affordable web hosting provider suitable for a wide range of users, from beginners to experienced developers. Its plans offer excellent value for money, with unmetered bandwidth and free SSL certificates included. However, higher renewal rates and limited advanced security features in basic plans may be a drawback for some users.
HostGator Pros
- Affordable introductory pricing with a variety of plans.
- User-friendly cPanel interface for easy website management.
- Free website migration and SSL certificates included.
- 45-day money-back guarantee for risk-free trials.
HostGator Cons
- Higher renewal prices compared to introductory rates.
- Limited advanced security features in entry-level plans.
- Customer support response times can be slow during peak hours.
Recommended For:
HostGator is ideal for small businesses, bloggers, and individuals launching their first websites. It is also suitable for users managing multiple domains with its Baby and Business plans.
Not Recommended For:
HostGator may not be suitable for users requiring advanced security features or custom server configurations. It is also less ideal for those looking for consistent low pricing after renewal.
HostGator is a strong choice for affordable and scalable hosting solutions. It is well-suited for users seeking reliable performance and beginner-friendly features, but those with advanced needs may need to explore other providers.