HostPapa Reviews
Read unbiased HostPapa reviews from 147 verified users to discover if it's the best choice for you. HostPapa is currently ranked #18 in the web hosting industry with an average star rating of 4.6 and sentiment score of 63%. Keep reading to learn more.
HostPapa
HostPapa provides reliable and scalable hosting solutions tailored to small businesses and individuals. Its eco-friendly approach and extensive support make it a practical choice for users seeking both performance and sustainability.
Founded
2006
Location
Burlington, Canada
Industries
E-commerce, Professional Services, Creative Agencies
TrustScore
85
Excellent TrustScore (out of 0 to 100)
Industry Rank
#18
Out of 29 tracked companies
Industry Standing
41.4%
Growing presence among 29 companies
Sentiment Score
63%
Customer overall sentiment score
Average Rating
4.6
Star rating out of 5
Total Reviews
147
Last updated: 2025-01-24 11:07:28
Industry Comparison - Web Hosting
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Rocket.net | #1 | 95 | 4.8 | 90% | 44 | 3.8% |
| Scala Hosting | #2 | 95 | 4.9 | 87% | 81 | 3.9% |
| Kinsta | #3 | 95 | 4.9 | 87% | 73 | 3.9% |
| MechanicWeb | #4 | 92 | 4.7 | 83% | 15 | 3.6% |
| NameHero | #5 | 92 | 4.9 | 74% | 703 | 3.9% |
| A2 Hosting | #6 | 91 | 4.8 | 74% | 363 | 3.7% |
| WPX Hosting | #7 | 91 | 4.8 | 79% | 51 | 3.6% |
| Pressable | #8 | 90 | 4.7 | 77% | 45 | 3.5% |
| SiteGround | #9 | 90 | 4.9 | 71% | 2,792 | 4.9% |
| HostPapa | #10 | 85 | 4.6 | 63% | 147 | 3.2% |
In the Web Hosting industry, Rocket.net leads with the highest trust score of 95%, performing 14.6% above average, while Flywheel has the lowest trust score of 36%, 56.6% below the industry average. Rocket.net has the highest sentiment score of 90%, and Hostinger has the most customer feedback with 5,288 reviews.
Industry Average Rating
4.4
Industry Average Sentiment
64%
Industry Total Reviews
21,629
HostPapa Trust Score
0
out of 100
Rating Score (40% weighted)4.6 / 5
Sentiment Score (60% weighted)63%
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
HostPapa Sentiment Overview
Total Reviews
147
Positive
85%
125 reviews
Neutral
4%
6 reviews
Negative
11%
16 reviews
HostPapa Customer Reviews
HostPapa customers are most satisfied with Support (85%) and Value (75%), while being most critical of .
Reviews by Category
Positive Feedback
Support
Great customer service the client support representatives are very thoughtful and thorough every time we interact with them.
Support
Their support teams are first class, responsive and resolve any queries or issues extremely quickly.
Support
All of this was done on christmas day, no less, with a polite and competent tech support member.
Negative Feedback
Most Recent HostPapa Reviews
Positive Reviews
Always there when I need them. I got an email about updating one of my email passwords and thought it was probably spam, but wasn't...
Ann Ewan
I had a phishing email. . I had a phishing email that my customer service rep sorted out right away. They were very helpful, courteous...
William
I have been with HostPapa for over 10…. I have been with HostPapa for over 10 years, the web-hostting has been seamless without any major...
Mr Simon Clark
Negative Reviews
i laughed so hard when i read that they did stuff on a sunday. here's my experience during the work day! ! no one answers...
Noel Haydt
Since I purchased a plan with them last November I have run into multiple technical issues on their end. The worst? They never give a...
Steffi Retzlaff
My company's emails are hosted by this bunch of cowboys and at least once a year they deem it necessary to migrate my mails to...
Jerome
The sentiment analysis above has highlighted customer feedback at scale. The HostPapa review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Company Overview
HostPapa is a well-established web hosting provider that has carved out a strong position in the market by focusing on small businesses and entrepreneurs. Known for its eco-friendly initiatives, HostPapa operates entirely on renewable energy, making it a standout choice for environmentally-conscious users. The company also offers a robust suite of hosting solutions, including shared hosting, VPS hosting, and reseller hosting, all supported by a user-friendly interface and 24/7 customer support.
Industries
Web Hosting
WordPress Hosting
Website Builder
Target Audience
Small business owners
Freelancers and entrepreneurs
Non-technical users looking for managed hosting solutions
Unique Selling Points
100% renewable energy-powered hosting services, making it an eco-friendly choice.
Comprehensive customer support available 24/7 via live chat, email, and phone.
Free website migration and an intuitive control panel for seamless user experience.
Pricing Plans
| Plan Details | Starter $2.95/monthly Renews at $9.99/monthly The Starter plan is ideal for small websites and blogs, offering essential features at an affordable price. It includes basic tools and resources to get your website online quickly. Best For: This plan is best for individuals and small businesses with minimal traffic needs. It is ideal for users looking to establish a basic online presence without requiring advanced features. No Free Trial 30-day money-back guarantee | Business $3.95/monthly Renews at $14.99/monthly The Business plan offers more resources and features, making it suitable for growing websites and small businesses. It includes unlimited websites and enhanced performance. Best For: This plan is ideal for small businesses and websites experiencing moderate traffic. It is perfect for users who need scalability and additional resources without moving to VPS hosting. No Free Trial 30-day money-back guarantee | Business Pro $12.95/monthly Renews at $23.99/monthly The Business Pro plan is designed for high-traffic websites and businesses requiring advanced security and performance features. It includes premium tools and enhanced resources. Best For: This plan is best for businesses and websites with high traffic volume or those requiring advanced performance and security. It is ideal for users who need premium features and enhanced reliability. No Free Trial 30-day money-back guarantee |
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| Payment & Billing | Payment Methods: Credit Card PayPal Currencies: USD CAD EUR Billing Cycles: Monthly Annual Bi-Annual | Payment Methods: Credit Card PayPal Currencies: USD CAD EUR Billing Cycles: Monthly Annual Bi-Annual | Payment Methods: Credit Card PayPal Currencies: USD CAD EUR Billing Cycles: Monthly Annual Bi-Annual |
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Starter
$2.95/monthly
Renews at $9.99/monthly
No Trial
30-day money-back guarantee
The Starter plan is ideal for small websites and blogs, offering essential features at an affordable price. It includes basic tools and resources to get your website online quickly.
Best For:
This plan is best for individuals and small businesses with minimal traffic needs. It is ideal for users looking to establish a basic online presence without requiring advanced features.
What's Included
- Host up to 2 websites
- 100 GB SSD storage
- Free domain registration for the first year
- Free website migration
- Free SSL certificate
- Cloudflare CDN
- 24/7 customer support
- 99.9% uptime guarantee
What's Not Included
- No priority support
- Limited scalability for high-traffic websites
- No advanced security features
- Limited backup options
Hidden Costs
- Domain renewal fees after the first year
- Higher renewal rates after the initial term
Payment & Billing
Payment Methods:
Credit Card
PayPal
Currencies:
USD
CAD
EUR
Billing Cycles:
Monthly
Annual
Bi-Annual
Free Extra Features
- Free domain registration for the first year
- Free website migration
Business
$3.95/monthly
Renews at $14.99/monthly
No Trial
30-day money-back guarantee
The Business plan offers more resources and features, making it suitable for growing websites and small businesses. It includes unlimited websites and enhanced performance.
Best For:
This plan is ideal for small businesses and websites experiencing moderate traffic. It is perfect for users who need scalability and additional resources without moving to VPS hosting.
What's Included
- Unlimited websites
- Unlimited SSD storage
- Free domain registration for the first year
- Enhanced performance
- Free SSL certificate
- Cloudflare CDN
- Free website migration
- 24/7 customer support
What's Not Included
- No dedicated IP
- No advanced backup solutions
- Limited advanced security tools
- No VPS or dedicated server options
Hidden Costs
- Higher renewal rates after the initial term
- Additional fees for premium support
Payment & Billing
Payment Methods:
Credit Card
PayPal
Currencies:
USD
CAD
EUR
Billing Cycles:
Monthly
Annual
Bi-Annual
Free Extra Features
- Free domain registration for the first year
- Free website migration
Business Pro
$12.95/monthly
Renews at $23.99/monthly
No Trial
30-day money-back guarantee
The Business Pro plan is designed for high-traffic websites and businesses requiring advanced security and performance features. It includes premium tools and enhanced resources.
Best For:
This plan is best for businesses and websites with high traffic volume or those requiring advanced performance and security. It is ideal for users who need premium features and enhanced reliability.
What's Included
- Unlimited websites
- Unlimited SSD storage
- Free domain registration for the first year
- Enhanced performance
- Advanced security features
- Automatic backups
- Free SSL certificate
- Cloudflare CDN
What's Not Included
- No dedicated server options
- Limited customization options
- No included SEO tools
- Additional cost for priority support
Hidden Costs
- Higher renewal rates after the initial term
- Additional fees for advanced support
Payment & Billing
Payment Methods:
Credit Card
PayPal
Currencies:
USD
CAD
EUR
Billing Cycles:
Monthly
Annual
Bi-Annual
Free Extra Features
- Free domain registration for the first year
- Free website migration
HostPapa is a solid choice for small businesses and environmentally-conscious users. Those needing advanced performance or dedicated servers may want to explore other options.
Total Cost Calculator
Pricing Plan
Cost Breakdown
Starter Plan
Monthly Cost$3/month
Total Cost over 3 Years
Year 1$35
Year 2$35
Year 3$35
Total after Year 1
$35
Total after Year 2
$71
Total after Year 3
$106
Optional Add-ons
- SiteLock Security for $19.95/year
- Automated backups for $35.88/year
Extra Costs not Included
- Domain renewal fees after the first year
- Higher renewal rates after the initial term
Explore Features
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
Hold Ctrl (Windows) or Cmd (Mac) to select multiple features
Monthly Budget Range
Select your preferred budget range. This helps us find plans that fit your financial requirements.
Recommended Plans
Select features to get plan recommendations
HostPapa Competitor Comparison
Select the features that are important to you. This will help us match competitors based on your needs.
Adjust how much you want to consider price in the comparison.
Features OnlyBalancedPrice Focused
Competitor Rankings
BluehostBest Match
Bluehost is a popular web hosting provider known for its WordPress integration and beginner-friendly features. It offers a wide range of hosting solutions, including shared, VPS, and dedicated hosting.
Match Score: 0%
Bluehost's pricing is competitive but renewal rates are similar to HostPapa's higher costs.
Key Differences: Bluehost provides stronger WordPress support and more advanced server options, but lacks the eco-friendly initiatives of HostPapa.
When to Choose: Choose Bluehost if you prioritize WordPress hosting and advanced server options.
When Not to Choose: Do not choose Bluehost if eco-friendly hosting is a priority.
SiteGround
SiteGround is known for its excellent customer support and cutting-edge technology, including Google Cloud infrastructure and advanced caching solutions.
Match Score: 0%
SiteGround's plans are more expensive than HostPapa's, especially for long-term use.
Key Differences: SiteGround offers faster performance and more robust security features, but at a higher price point.
When to Choose: Choose SiteGround if performance and security are your top priorities.
When Not to Choose: Do not choose SiteGround if you are on a tight budget.
GreenGeeks
GreenGeeks is another eco-friendly hosting provider, offering similar renewable energy initiatives and a strong focus on sustainability.
Match Score: 0%
GreenGeeks' pricing is comparable to HostPapa's, with similar renewal rates.
Key Differences: GreenGeeks offers more advanced features for developers but lacks the beginner-friendly focus of HostPapa.
When to Choose: Choose GreenGeeks if you need advanced developer tools and eco-friendly hosting.
When Not to Choose: Do not choose GreenGeeks if you are a beginner seeking a simpler interface.
User Feedback
Signup Process Difficulty
Easy
Time: The signup process typically takes 10-15 minutes to complete.
Required Technical Knowledge: Basic technical knowledge is sufficient for most users. Advanced users may require additional expertise for complex configurations.
01
Visit the HostPapa website and choose a plan.
02
Complete the registration form with personal and payment details.
03
Access the control panel to set up your website.
Watch Out For
Understanding the renewal pricing structure.
Configuring advanced settings in the control panel.
Migrating existing websites without technical assistance.
Common Praise
Users appreciate the eco-friendly hosting powered by renewable energy.
The customer support team is highly responsive and available 24/7.
The free website migration feature is a significant benefit for new users.
Common Complaints
Renewal rates are significantly higher than the introductory prices.
Some users report occasional downtime during peak traffic periods.
Advanced features like automated backups require additional fees.
Success Stories
A small e-commerce store saw a 50% increase in uptime reliability after migrating to HostPapa.
A freelance web developer successfully hosted multiple client websites using the Business plan.
A local non-profit organization was able to establish an online presence using the Starter plan.
Potential Deal Breakers
High renewal costs can deter budget-conscious users.
Limited scalability for users requiring dedicated server options.
Advanced features often come with additional costs.
Final Verdict
HostPapa is a reliable and eco-friendly web hosting provider, ideal for small businesses and individuals seeking affordable hosting solutions. Its intuitive interface and strong customer support make it a great choice for beginners. However, higher renewal rates and limited scalability may deter some users.
HostPapa Pros
- Eco-friendly hosting powered by renewable energy.
- Free website migration for new users.
- 24/7 customer support with multiple contact options.
- Affordable introductory pricing.
HostPapa Cons
- High renewal rates after the initial term.
- Limited scalability for high-traffic websites.
- Advanced features often require additional fees.
Recommended For:
HostPapa is best suited for small businesses, freelancers, and non-technical users looking for managed hosting solutions. It is also a great choice for those prioritizing eco-friendly hosting.
Not Recommended For:
HostPapa may not be ideal for users requiring dedicated server options or advanced scalability. It is also less suited for those on a tight budget due to high renewal costs.
HostPapa is a solid choice for small businesses and environmentally-conscious users. Those needing advanced performance or dedicated servers may want to explore other options.
Frequently Asked Questions