LastPass Reviews
Read unbiased LastPass reviews from 51 verified users to discover if it's the best choice for you. LastPass is currently ranked #10 in the password managers industry with an average star rating of 1.4 and sentiment score of -10%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Bitwarden | #1 | 85 | 4.6 | 63% | 63 | 13.4% |
| 1Password | #2 | 85 | 4.3 | 75% | 42 | 12.0% |
| NordPass | #3 | 83 | 4.5 | 58% | 93 | 15.3% |
| Total Password | #4 | 79 | 4.3 | 52% | 35 | 10.1% |
| Dashlane | #5 | 79 | 4.2 | 55% | 32 | 10.0% |
| RoboForm | #6 | 78 | 4.2 | 51% | 33 | 9.9% |
| Keeper Security | #7 | 74 | 3.5 | 62% | 34 | 9.5% |
| Password Boss | #8 | 63 | 3.0 | 42% | 29 | 7.4% |
| Sticky Password | #9 | 61 | 3.1 | 34% | 47 | 8.4% |
| LastPass | #10 | 31 | 1.4 | -10% | 51 | 4.0% |
In the Password Managers industry, Bitwarden leads with the highest trust score of 85%, performing 18.4% above average, while LastPass has the lowest trust score of 31%, 56.8% below the industry average. 1Password has the highest sentiment score of 75%, and NordPass has the most customer feedback with 93 reviews.
LastPass Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
LastPass Sentiment Overview
LastPass customers are most satisfied with Support (85%), while being most critical of Usability (45%) and Support (55%).
Reviews by Category
Positive Feedback
No complants from my end never needed to contact support or anything like that.
The product itself is decent but anyssmal customer support i have been using lastpass paid for years at least, both on windows android.
Shockingly poor customer support have paid for premium version, but desktop app is only showing free user.
Negative Feedback
Poor user experience i ve been using the service for years, it s always been awful in terms of usability, and after years, it still is.
Without proper support, you re on your own if something goes wrong.
Non existent support stay away from this poor company the product itself hasn t been too bad.
Most Recent LastPass Reviews
Positive Reviews
Using for many years. not a single problem! . I have been using LastPass for a few years as a free user before switching a...
Negative Reviews
Login issues. I have used LastPass for more than 10 years because it WAS easy to use and, I thought, secure. In the last few...
Non existent and Stupid Support Forum. I was unable to log into my account and needed support. If you follow the support links, you have...
Review of LastPass: Extremely Disappointed. I had an incredibly frustrating experience with LastPass. I was unable to sign into my account and tried resetting my...
The sentiment analysis above has highlighted customer feedback at scale. The LastPass review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
LastPass is a password manager that has established itself as a trusted solution for both individuals and businesses. Its competitive edge lies in its robust encryption protocols and user-friendly interface, making password management seamless and secure. The company leverages advanced technologies such as zero-knowledge security architecture and biometric authentication to ensure data protection and privacy.
Industries
Target Audience
Unique Selling Points
| Plan Details | LastPass Free $0/none Renews at $0/none A free plan that provides basic password management features for individuals. It includes secure password storage and autofill functionality across one device type. Best For: This plan is ideal for individual users who only need password management on a single device. It is best for those who are new to password managers and want to explore basic features at no cost. No Free Trial Not applicable as the plan is free. | LastPass Premium $3/monthly Renews at $36/monthly A comprehensive plan for individual users that includes advanced security features, multi-device syncing, and priority support. Best For: This plan is ideal for individual users who need robust security features and access across multiple devices. It is well-suited for those who prioritize advanced protection and convenience. No Free Trial Refunds are available within 30 days of purchase. | LastPass Families $4/monthly Renews at $48/monthly Designed for families, this plan allows up to six users to manage and share passwords securely. It includes all Premium features and additional sharing capabilities. Best For: This plan is best for families who want to securely share passwords and sensitive information among multiple members. It is ideal for households with diverse device usage. No Free Trial Refunds are available within 30 days of purchase. |
|---|---|---|---|
| What's Included |
|
|
|
| What's Not Included |
|
|
|
| Hidden Costs |
|
|
|
| Payment & Billing | Payment Methods: N/A Currencies: N/A Billing Cycles: N/A | Payment Methods: Credit Card PayPal Currencies: USD EUR GBP Billing Cycles: Monthly Annual | Payment Methods: Credit Card PayPal Currencies: USD EUR GBP Billing Cycles: Monthly Annual |
| Free Extra Features |
|
|
|
A free plan that provides basic password management features for individuals. It includes secure password storage and autofill functionality across one device type.
What's Included
- Secure password storage
- Autofill for logins and forms
- Password generator
- One-device type access
- Basic security dashboard
- Encrypted notes storage
- Limited sharing (one-to-one)
- Basic support
What's Not Included
- Multi-device syncing
- Dark web monitoring
- Advanced sharing options
- Priority support
Hidden Costs
- No access to multi-device syncing
- No emergency access feature
Payment & Billing
Free Extra Features
- Password generator
- Basic security dashboard
A comprehensive plan for individual users that includes advanced security features, multi-device syncing, and priority support.
What's Included
- Secure password storage
- Multi-device syncing
- Dark web monitoring
- Emergency access
- Advanced security dashboard
- Encrypted notes storage
- Unlimited password sharing
- Priority technical support
What's Not Included
- Family sharing (requires upgrade)
- Team management features
- Enterprise-grade security tools
- Custom security policies
Hidden Costs
- Optional add-ons for family sharing
- Potential tax charges
Payment & Billing
Free Extra Features
- Dark web monitoring
- Emergency access
Designed for families, this plan allows up to six users to manage and share passwords securely. It includes all Premium features and additional sharing capabilities.
What's Included
- All Premium features
- Family manager dashboard
- Shared folders
- Up to six user accounts
- Unlimited password sharing
- Multi-device syncing
- Priority support
- Emergency access
What's Not Included
- More than six user accounts
- Enterprise-grade tools
- Custom security policies
- Team management features
Hidden Costs
- Additional charges for more than six users
- Potential tax charges
Payment & Billing
Free Extra Features
- Family manager dashboard
- Shared folders
LastPass is a strong choice for most users seeking a balance of affordability, security, and ease of use. However, users with specific needs like offline access or advanced enterprise features may need to explore alternatives.
LastPass Premium Plan
Total Cost over 3 Years
Optional Add-ons
- Family sharing for $4/month
Extra Costs not Included
- Optional add-ons for family sharing
- Potential tax charges
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
Hold Ctrl (Windows) or Cmd (Mac) to select multiple features
Monthly Budget Range
Select your preferred budget range. This helps us find plans that fit your financial requirements.
Recommended Plans
Select the features that are important to you. This will help us match competitors based on your needs.
Adjust how much you want to consider price in the comparison.
Competitor Rankings
DashlaneBest Match
Dashlane is a premium password manager offering advanced features like VPN integration and dark web monitoring. It is known for its sleek design and robust security.
1Password
1Password is a highly secure password manager with a focus on team collaboration and enterprise solutions. It is popular among businesses for its robust sharing features.
Keeper
Keeper is a secure password manager with a strong focus on encryption and compliance with industry standards. It is popular among enterprises for its advanced security features.
Visit the LastPass website and select a plan.
Create an account using an email address and master password.
Install the LastPass browser extension or mobile app to start using the service.
Difficulty choosing a strong master password.
Confusion about multi-device syncing limitations on the free plan.
Issues with browser extension installation.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
LastPass is a versatile and reliable password manager suitable for individuals, families, and businesses. It offers a range of plans to cater to different needs, from basic password storage to advanced security features. While it provides excellent value for money, some limitations in the free plan and occasional support delays may be drawbacks.
LastPass Pros
- Affordable pricing across all plans.
- Robust security features such as dark web monitoring and emergency access.
- User-friendly interface and easy setup process.
- Cross-platform compatibility for seamless use.
LastPass Cons
- Free plan is limited to one device type.
- Customer support response times can be slow.
- Occasional syncing delays reported by users.
Recommended For:
LastPass is ideal for users who need secure and efficient password management across multiple devices. It is also well-suited for families and small businesses looking for affordable sharing solutions.
Not Recommended For:
LastPass may not be suitable for users requiring offline access in all scenarios. It is also less ideal for enterprises needing extremely advanced team management tools.
LastPass is a strong choice for most users seeking a balance of affordability, security, and ease of use. However, users with specific needs like offline access or advanced enterprise features may need to explore alternatives.