Magento Reviews
Read unbiased Magento reviews from 22 verified users to learn if this is the best choice for you. Magento is currently ranked #2 in the ecommerce industry with an average star rating of 3.6 and a sentiment score of 56%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Square | #1 | 82 | 4.3 | 61% | 458 | 21.0% |
| Magento | #2 | 73 | 3.6 | 56% | 22 | 12.7% |
| Ecwid | #3 | 72 | 3.5 | 56% | 37 | 12.7% |
| OpenCart | #4 | 66 | 3.6 | 35% | 41 | 10.7% |
| Big Cartel | #5 | 56 | 2.7 | 32% | 43 | 8.1% |
| PrestaShop | #6 | 51 | 2.5 | 20% | 33 | 6.2% |
| 3dcart | #7 | 46 | 2.1 | 17% | 39 | 5.1% |
| Stripe | #8 | 39 | 2.1 | -7% | 517 | 9.3% |
| WooCommerce | #9 | 37 | 2.3 | -21% | 38 | 1.7% |
| Volusion | #10 | 31 | 1.2 | -2% | 38 | 0.7% |
In the Ecommerce industry, Square leads with the highest trust score of 82%, performing 78.0% above average, while Shopify E-Commerce has the lowest trust score of 17%, 63.1% below the industry average. Square has the highest sentiment score of 61%, and PayPal has the most customer feedback with 1,001 reviews.
Magento Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Magento Sentiment Overview
Magento customers are most satisfied with Support (90%), while being most critical of .
Reviews by Category
Positive Feedback
A very flexible took but we switched to shopify by now, it is just cheaper to maintain and support.
Negative Feedback
Most Recent Magento Reviews
Positive Reviews
I'm surprised seeing so many negative…. I'm surprised seeing so many negative comments here. For me Magento works just fine. With the exception of Shopify,...
I love how I can customize my website…. I love how I can customize my website with this platform. It does take long hours to...
Negative Reviews
Magento is asking us to pay a licencing fee without using their product. . 3 years ago, the company I work for (The Felt Store)...
Don't judge a book by its cover. . . . looks good, but is clunky, hit and miss whether it works or not, I have...
The sentiment analysis above has highlighted customer feedback at scale. The Magento review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Industries
Target Audience
Unique Selling Points
| Plan Details | Magento Open Source $0/one-time Renews at $0/one-time Magento Open Source is a free, self-hosted solution that provides businesses with the core features of the Magento platform. It is ideal for developers and small businesses looking to build a custom e... Best For: Magento Open Source is best suited for small businesses and developers with technical expertise who want full control over their eCommerce platform. It is ideal for those who can manage hosting and development independently. No Free Trial As this is a free, open-source product, no refund policy applies. | Adobe Commerce (Cloud) $22,000/annual Renews at $22,000/annual Adobe Commerce Cloud is a fully managed, cloud-hosted version of Magento that includes advanced features and enterprise-level support. It is designed for businesses seeking a robust and scalable eComm... Best For: This plan is ideal for medium to large businesses that require a scalable, secure, and fully managed eCommerce solution. It is particularly suited for companies with high traffic and complex operations. No Free Trial Refunds are typically not offered for enterprise plans, but custom arrangements may be discussed with Adobe sales. |
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| Payment & Billing | Payment Methods: N/A Currencies: N/A Billing Cycles: N/A | Payment Methods: Credit Card Wire Transfer Currencies: USD EUR GBP Billing Cycles: Annual |
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Magento Open Source is a free, self-hosted solution that provides businesses with the core features of the Magento platform. It is ideal for developers and small businesses looking to build a custom e...
What's Included
- Basic eCommerce functionalities
- Customizable themes and templates
- Product management tools
- Order and inventory management
- Mobile-responsive design
- SEO optimization features
- Community support
- Integration with payment gateways
What's Not Included
- Technical support
- Advanced analytics tools
- Hosting services
- Premium extensions
Hidden Costs
- Hosting fees
- Custom development costs
Optional Add-ons
- Premium extensions
- Third-party integrations
Payment & Billing
Free Extra Features
- Access to Magento Marketplace for extensions
- Open-source community contributions
Adobe Commerce Cloud is a fully managed, cloud-hosted version of Magento that includes advanced features and enterprise-level support. It is designed for businesses seeking a robust and scalable eComm...
What's Included
- Cloud hosting with high availability
- Advanced analytics and reporting
- AI-powered product recommendations
- Customer segmentation and personalization
- B2B functionality
- Integrated content management system
- 24/7 technical support
- Security updates and monitoring
What's Not Included
- Custom development costs
- Third-party integrations
- Additional bandwidth fees
- Premium extensions
Hidden Costs
- Additional storage fees
- Premium extensions
Optional Add-ons
- Advanced analytics tools
- Additional storage
Payment & Billing
Free Extra Features
- Built-in CDN for faster load times
- Regular security updates
Magento is a strong choice for businesses that prioritize flexibility and scalability in their eCommerce platform. However, potential users should carefully evaluate their technical capabilities and budget before committing.
Adobe Commerce (Cloud) Plan
Total Cost over 3 Years
Optional Add-ons
- Advanced analytics tools
- Additional storage
Extra Costs not Included
- Additional storage fees
- Premium extensions
Feature Preferences
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Monthly Budget Range
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Recommended Plans
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Competitor Rankings
ShopifyBest Match
Shopify is a popular hosted eCommerce platform known for its ease of use and extensive app marketplace. It is ideal for small to medium-sized businesses.
BigCommerce
BigCommerce is a hosted eCommerce platform with strong B2B features and scalability. It competes closely with Magento in the mid-market segment.
WooCommerce
WooCommerce is a free WordPress plugin that turns websites into online stores. It is highly customizable but requires technical expertise.
Visit the Magento website and choose a plan.
Create an account and provide business details.
Download the software or access the cloud platform.
Understanding the platform's technical requirements.
Configuring hosting for the Open Source version.
Integrating third-party extensions.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Magento Pros
- Highly customizable and scalable.
- Robust feature set for B2B and B2C.
- Supports multi-language and multi-currency operations.
- Integration with Adobe Experience Cloud for advanced analytics.
Magento Cons
- High cost of ownership for enterprise plans.
- Steep learning curve for non-technical users.
- Performance issues with large catalogs if not optimized.