NordVPN Reviews
Read unbiased NordVPN reviews from 2,911 verified users to discover if it's the best choice for you. NordVPN is currently ranked #10 in the vpn industry with an average star rating of 4.2 and sentiment score of 47%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| HideMe VPN | #1 | 87 | 4.6 | 70% | 46 | 7.2% |
| PrivateVPN | #2 | 84 | 4.6 | 59% | 247 | 7.1% |
| PureVPN | #3 | 82 | 4.5 | 55% | 536 | 7.4% |
| Private Internet Access | #4 | 82 | 4.5 | 56% | 159 | 6.6% |
| Surfshark | #5 | 82 | 4.5 | 59% | 1,819 | 10.1% |
| IPVanish | #6 | 79 | 4.3 | 53% | 325 | 6.7% |
| Hotspot Shield | #7 | 78 | 4.0 | 59% | 40 | 6.0% |
| TorGuard | #8 | 78 | 4.2 | 52% | 45 | 6.0% |
| ExpressVPN | #9 | 78 | 4.2 | 51% | 1,745 | 9.4% |
| NordVPN | #10 | 76 | 4.2 | 47% | 2,911 | 11.4% |
In the VPN industry, HideMe VPN leads with the highest trust score of 87%, performing 20.1% above average, while HideMyAss has the lowest trust score of 31%, 57.2% below the industry average. HideMe VPN has the highest sentiment score of 70%, and NordVPN has the most customer feedback with 2,911 reviews.
NordVPN Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
NordVPN Sentiment Overview
NordVPN customers are most satisfied with Support (82%) and Security (75%), while being most critical of Support (50%) and Features (65%).
Reviews by Category
Positive Feedback
He walked me through each step and provided heaps of useful technical support to get me the result i requested.
And the support staffer followed up to see if it worked.
Nordvpn is well known for its robust security features and password management tools, offering users a high level of protection.
Negative Feedback
I don t usually bother with support for most apps because i don t expect a human response but nordvpn proved me wrong in this case.
There is no phone support and it takes at a minimum h to get an answer to a ticket.
Problem not solved problem not solved, support not even tried
Most Recent NordVPN Reviews
Positive Reviews
Great service! . Ran into a billing issue, and contacted Lia Santiago over online chat. She was able to quickly get things resolved and get...
I had a problem with my VPN connecting…. I had a problem with my VPN connecting to a NordVPN server. I submitted a trouble ticket...
Great Support . Had some software issues with the installer, kind man named Augusto Dorado helped me out and went above and beyond and gave...
Negative Reviews
Absolutely disgusting services, servers lacking . Absolutely disgusting services, you can connect to a server once in a month to be able to stream from...
I had an on going connection issue and…. I had an on going connection issue and was assisted by Roman Collado and Bernanda Adora. They...
Really terrible product with even worse…. Really terrible product with even worse customer service. Their dedicated IP product is very limited in locations and when...
The sentiment analysis above has highlighted customer feedback at scale. The NordVPN review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
NordVPN is a popular Virtual Private Network (VPN) provider, known for its robust security features and strong market presence. It leverages cutting-edge technologies like NordLynx, a next-generation VPN protocol based on WireGuard, to provide faster and more secure connections. With over 14 million users worldwide, NordVPN stands out for its extensive server network, advanced encryption, and commitment to user privacy.
Industries
Target Audience
Unique Selling Points
| Plan Details | Standard Plan $12.99/monthly Renews at $12.99/monthly The Standard Plan provides essential VPN features, including high-speed servers and strong encryption, at an affordable price. It is ideal for users who need basic online privacy and security. Best For: This plan is best for casual users who want to secure their online activity and protect their data on public networks. It is also suitable for those new to VPNs seeking an affordable entry-level option. No Free Trial 30-day money-back guarantee. | Plus Plan $14.19/monthly Renews at $14.19/monthly The Plus Plan builds on the Standard Plan by adding NordPass, a secure password manager, and data breach scanner. It is designed for users who require additional security tools. Best For: This plan is ideal for users who want comprehensive security tools, including password management and breach detection. It is particularly useful for individuals managing multiple online accounts. No Free Trial 30-day money-back guarantee. | Complete Plan $14.79/monthly Renews at $14.79/monthly The Complete Plan offers all NordVPN features along with NordPass and 1TB of encrypted cloud storage through NordLocker. It is the ultimate choice for users seeking full-spectrum online security. Best For: This plan is best for power users and professionals who require advanced security tools and encrypted cloud storage. It is especially beneficial for those handling sensitive files or working remotely. No Free Trial 30-day money-back guarantee. |
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| Payment & Billing | Payment Methods: Credit/Debit Cards PayPal Cryptocurrencies Currencies: USD EUR GBP Billing Cycles: Monthly Annual Bi-annual | Payment Methods: Credit/Debit Cards PayPal Cryptocurrencies Currencies: USD EUR GBP Billing Cycles: Monthly Annual Bi-annual | Payment Methods: Credit/Debit Cards PayPal Cryptocurrencies Currencies: USD EUR GBP Billing Cycles: Monthly Annual Bi-annual |
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The Standard Plan provides essential VPN features, including high-speed servers and strong encryption, at an affordable price. It is ideal for users who need basic online privacy and security.
What's Included
- Access to 5,800+ servers in 60 countries
- AES-256 encryption for secure browsing
- No-logs policy for privacy
- Kill switch to prevent data leaks
- P2P support for torrenting
- 24/7 customer support
- Unlimited bandwidth
- Six simultaneous connections
What's Not Included
- Dedicated IP address
- Password management tools
- Cloud storage
- Advanced threat protection features
Hidden Costs
- VAT in certain regions
- Potential currency conversion fees
Payment & Billing
Free Extra Features
- Threat Protection Lite
- Basic ad and tracker blocker
The Plus Plan builds on the Standard Plan by adding NordPass, a secure password manager, and data breach scanner. It is designed for users who require additional security tools.
What's Included
- All features from the Standard Plan
- NordPass password manager
- Data breach scanner
- Secure storage for passwords
- Cross-platform compatibility
- Six simultaneous connections
- Unlimited bandwidth
- 24/7 customer support
What's Not Included
- Dedicated IP address
- Cloud storage
- Advanced malware protection tools
- Multi-factor authentication for NordPass
Hidden Costs
- VAT in certain regions
- Potential currency conversion fees
Payment & Billing
Free Extra Features
- Threat Protection Lite
- Basic ad and tracker blocker
The Complete Plan offers all NordVPN features along with NordPass and 1TB of encrypted cloud storage through NordLocker. It is the ultimate choice for users seeking full-spectrum online security.
What's Included
- All features from the Plus Plan
- 1TB of encrypted cloud storage
- Secure file sharing
- Cross-platform compatibility
- AES-256 encryption
- Access to global server network
- Six simultaneous connections
- Unlimited bandwidth
What's Not Included
- Dedicated IP address
- Advanced malware protection tools
- Custom server configurations
- Multi-factor authentication for NordLocker
Hidden Costs
- VAT in certain regions
- Potential currency conversion fees
Payment & Billing
Free Extra Features
- Threat Protection Lite
- Basic ad and tracker blocker
NordVPN is a reliable choice for users seeking a balance of speed, security, and advanced features. While it comes at a premium price, its robust offerings make it a worthwhile investment for privacy-conscious individuals and professionals.
Standard Plan Plan
Total Cost over 3 Years
Optional Add-ons
- Dedicated IP for $70/year
- NordPass for $35.88/year
Extra Costs not Included
- VAT in certain regions
- Potential currency conversion fees
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
Hold Ctrl (Windows) or Cmd (Mac) to select multiple features
Monthly Budget Range
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Recommended Plans
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Competitor Rankings
ExpressVPNBest Match
ExpressVPN is a premium VPN provider known for its high-speed servers and strong security features. It offers a user-friendly interface and supports a wide range of devices.
Surfshark
Surfshark is a budget-friendly VPN with unlimited device connections and a strong focus on privacy. It is ideal for families and small businesses.
CyberGhost
CyberGhost is a user-friendly VPN with specialized servers for streaming and torrenting. It is beginner-friendly and offers a generous 45-day money-back guarantee.
Visit the NordVPN website and select a plan.
Create an account by providing an email address and payment details.
Download and install the NordVPN app on your device.
Payment processing issues with certain methods.
Difficulty in finding the correct app version for specific devices.
Occasional delays in receiving confirmation emails.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
NordVPN is a top-tier VPN service offering robust security, fast speeds, and a wide range of features. Its advanced technologies like NordLynx and Double VPN make it a standout choice for privacy-conscious users. The service is versatile, catering to both casual users and professionals.
NordVPN Pros
- Extensive server network with over 5,800 servers.
- Advanced security features like Double VPN and Onion Over VPN.
- Fast connection speeds enabled by the NordLynx protocol.
- Strict no-logs policy audited by independent third parties.
NordVPN Cons
- No free trial available.
- Occasional connection drops on specific servers.
- Additional costs for advanced features like dedicated IPs.
Recommended For:
NordVPN is ideal for anyone seeking secure online browsing, access to geo-restricted content, and protection on public Wi-Fi. It is also suitable for remote workers and small businesses handling sensitive data.
Not Recommended For:
NordVPN may not be the best choice for users seeking a free VPN or those who require unlimited device connections. It is also less suitable for users who prioritize simplicity over advanced features.
NordVPN is a reliable choice for users seeking a balance of speed, security, and advanced features. While it comes at a premium price, its robust offerings make it a worthwhile investment for privacy-conscious individuals and professionals.