PrestaShop Reviews
Read unbiased PrestaShop reviews from 33 verified users to learn if this is the best choice for you. PrestaShop is currently ranked #6 in the ecommerce industry with an average star rating of 2.5 and a sentiment score of 20%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Square | #1 | 82 | 4.3 | 61% | 458 | 21.0% |
| Magento | #2 | 73 | 3.6 | 56% | 22 | 12.7% |
| Ecwid | #3 | 72 | 3.5 | 56% | 37 | 12.7% |
| OpenCart | #4 | 66 | 3.6 | 35% | 41 | 10.7% |
| Big Cartel | #5 | 56 | 2.7 | 32% | 43 | 8.1% |
| PrestaShop | #6 | 51 | 2.5 | 20% | 33 | 6.2% |
| 3dcart | #7 | 46 | 2.1 | 17% | 39 | 5.1% |
| Stripe | #8 | 39 | 2.1 | -7% | 517 | 9.3% |
| WooCommerce | #9 | 37 | 2.3 | -21% | 38 | 1.7% |
| Volusion | #10 | 31 | 1.2 | -2% | 38 | 0.7% |
In the Ecommerce industry, Square leads with the highest trust score of 82%, performing 78.0% above average, while Shopify E-Commerce has the lowest trust score of 17%, 63.1% below the industry average. Square has the highest sentiment score of 61%, and PayPal has the most customer feedback with 1,001 reviews.
PrestaShop Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
PrestaShop Sentiment Overview
PrestaShop customers are most satisfied with Performance (85%) and Support (82%), while being most critical of Support (50%).
Reviews by Category
Positive Feedback
A strong and agile custumer support we start on prestashop and bought a training week before.
The new version has been migrated on symfony which is a powerful php framework that give the website strong performance.
All third party providers of a similar module have discontinued their support for their own modules, and i discovered the hard way.
Negative Feedback
Horrible ecommerce software really not good, there are billions of unfixed bugs, php support was released one month after.
Now that i do not need further support, i can spend my money on cooler modules.
That gets answered in france and no support at all for english speakers.
Most Recent PrestaShop Reviews
Positive Reviews
Terrible customer service/company. AVOID AT ALL COSTS. Terrible awful customer service. The worst. Avoid at all costs. They told me to update i did now...
A big THANK YOU to Maissa Mabrouki who…. A big THANK YOU to Maissa Mabrouki who encourraged me to test again and also do the...
Scammers. Appalling company. Cannot supply support in coherent English, keep switching between languages, giving you links in different languages. Tried to charge me £230(! )...
Negative Reviews
I bought a few plugins a year ago, this year they wanted to enable automatic subscriptions, but my cards expired, fortunately. Prestashop is dying and...
If you want to lose lots of money and then end up with no working shop then go ahead, it's your time, it's your money....
Be careful of the care subscription…. Be careful of the care subscription renewals. These automatically renew without receiving an email prior allowing time to cancel...
The sentiment analysis above has highlighted customer feedback at scale. The PrestaShop review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Industries
Target Audience
Unique Selling Points
| Plan Details | PrestaShop Open Source $0/one-time Renews at $0/one-time PrestaShop's core product is completely free to download and use, making it an ideal choice for businesses with technical expertise. It provides a robust e-commerce framework with essential features t... Best For: This plan is best suited for businesses with technical expertise or access to developers who can manage hosting and customization. It is ideal for startups or small businesses looking for a cost-effective entry into e-commerce. No Free Trial Not applicable as the software is free. | PrestaShop Essentials $29.99/monthly Renews at $29.99/monthly PrestaShop Essentials is a paid add-on package that includes key services like payment processing, email marketing, and hosting integration. It simplifies the setup process for non-technical users. Best For: This plan is ideal for small to medium-sized businesses that want a more streamlined setup process without needing extensive technical expertise. It is also suitable for businesses looking for integrated payment and marketing tools. No Free Trial Refunds are available within 14 days of purchase. |
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| Payment & Billing | Payment Methods: N/A (free) Third-party payment processors Currencies: N/A (depends on hosting provider) Varies based on payment gateway Billing Cycles: N/A | Payment Methods: Credit card PayPal Bank transfer Currencies: USD EUR GBP Billing Cycles: Monthly Annual |
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PrestaShop's core product is completely free to download and use, making it an ideal choice for businesses with technical expertise. It provides a robust e-commerce framework with essential features t...
What's Included
- Unlimited product listings
- SEO optimization tools
- Mobile-responsive design
- Multilingual support
- Integrated payment gateways
- Customizable themes
- Inventory management
- Analytics and reporting
What's Not Included
- Technical support
- Premium themes
- Premium modules
- Hosting services
Hidden Costs
- Cost of hosting
- Cost of premium modules and themes
Optional Add-ons
- Premium modules
- Custom themes
Payment & Billing
Free Extra Features
- Access to the PrestaShop Addons Marketplace
- Community support through forums
PrestaShop Essentials is a paid add-on package that includes key services like payment processing, email marketing, and hosting integration. It simplifies the setup process for non-technical users.
What's Included
- Payment processing integration
- Email marketing tools
- Hosting integration
- Customer support
- Fraud prevention tools
- Mobile-friendly checkout
- Abandoned cart recovery
- Order tracking
What's Not Included
- Custom development support
- Advanced analytics tools
- Additional premium modules
- Dedicated account manager
Hidden Costs
- Transaction fees for payment processing
- Additional premium modules
Optional Add-ons
- Advanced analytics modules
- Premium themes
Payment & Billing
Free Extra Features
- Fraud prevention tools
- Basic hosting support
PrestaShop is a great choice for businesses that prioritize customization and scalability. It is particularly suited for those with technical resources or access to developers.
PrestaShop Essentials Plan
Total Cost over 3 Years
Optional Add-ons
- Advanced analytics modules
- Premium themes
Extra Costs not Included
- Transaction fees for payment processing
- Additional premium modules
Feature Preferences
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Monthly Budget Range
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Recommended Plans
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Competitor Rankings
ShopifyBest Match
Shopify is a popular hosted e-commerce platform known for its ease of use and extensive app ecosystem.
WooCommerce
WooCommerce is a WordPress plugin that transforms a WordPress site into an e-commerce store.
Magento
Magento is a powerful e-commerce platform designed for large enterprises and high-volume stores.
Download the PrestaShop software from the official website.
Install the software on a hosting server.
Configure the store settings and design the storefront.
Finding a compatible hosting provider.
Understanding the modular architecture.
Configuring payment gateways.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
PrestaShop Pros
- Free to use with no upfront costs.
- Highly customizable with a large marketplace of modules and themes.
- Supports multilingual and multi-currency stores for global reach.
- Strong community support and resources.
PrestaShop Cons
- Steep learning curve for non-technical users.
- Additional costs for hosting and premium modules.
- Limited official support for the free plan.