Private Internet Access Reviews
Read unbiased Private Internet Access reviews from 159 verified users to discover if it's the best choice for you. Private Internet Access is currently ranked #4 in the vpn industry with an average star rating of 4.5 and sentiment score of 56%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| HideMe VPN | #1 | 87 | 4.6 | 70% | 46 | 7.2% |
| PrivateVPN | #2 | 84 | 4.6 | 59% | 247 | 7.1% |
| PureVPN | #3 | 82 | 4.5 | 55% | 536 | 7.4% |
| Surfshark | #4 | 82 | 4.5 | 59% | 1,819 | 10.1% |
| Private Internet Access | #5 | 82 | 4.5 | 56% | 159 | 6.6% |
| IPVanish | #6 | 79 | 4.3 | 53% | 325 | 6.7% |
| Hotspot Shield | #7 | 78 | 4.0 | 59% | 40 | 6.0% |
| TorGuard | #8 | 78 | 4.2 | 52% | 45 | 6.0% |
| ExpressVPN | #9 | 78 | 4.2 | 51% | 1,745 | 9.4% |
| NordVPN | #10 | 76 | 4.2 | 47% | 2,911 | 11.4% |
In the VPN industry, HideMe VPN leads with the highest trust score of 87%, performing 20.1% above average, while HideMyAss has the lowest trust score of 31%, 57.2% below the industry average. HideMe VPN has the highest sentiment score of 70%, and NordVPN has the most customer feedback with 2,911 reviews.
Private Internet Access Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Private Internet Access Sentiment Overview
Private Internet Access customers are most satisfied with Reliability (85%) and Support (78%), while being most critical of Support (45%).
Reviews by Category
Positive Feedback
The pia client is user friendly and supports multiple platforms, including windows, macos, android, and linux.
It is a fantastic experience it is a fantastic experience the software, the convenience, the great price, and the reliability.
It doesn t use the official way to connect to a vpn in windos, but i imagine it s beacuse of some security issues.
Negative Feedback
The customer support techs worked with me for multiple hours over multiple days to rectify the problem without success.
Most Recent Private Internet Access Reviews
Positive Reviews
7 Year Subscriber. I've subscribed since May of 2017 and this VPN has accomplished every task faithfully on Windows, Android, and 6 different Linux distributions....
is that it. contrary to other VPN services I've tried. allows for servers to function in parallell. I. e. it doesn't hijack the entire network...
This VPN works perfectly with my LMDE 6…. This VPN works perfectly with my LMDE 6 OS ( Linux Mint Debian Edition ). Plenty of...
Negative Reviews
I might be dim but. . . . I might be dim, but flashing 1. 99euro in my face, for me later to realize that...
Another company which doesn't value…. Another company which doesn't value long time customers. Increasing yearly fee for existing costumer by 25% while offering new accounts...
Horrible Service and probably a Scam, Stay away from PIA VPN. I have been a PIA VPN customer for nearly a decade, but in the...
The sentiment analysis above has highlighted customer feedback at scale. The Private Internet Access review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Private Internet Access (PIA) is a Virtual Private Network (VPN) provider known for its robust privacy features and commitment to user anonymity. It has established a strong market presence by offering an affordable, reliable, and secure VPN service with a focus on no-logs policies. PIA leverages advanced technologies such as WireGuard and OpenVPN protocols to ensure fast and safe connections for its users.
Industries
Target Audience
Unique Selling Points
| Plan Details | Monthly Plan $11.95/monthly Renews at $11.95/monthly The Monthly Plan offers flexibility with no long-term commitment, providing full access to all PIA features. This plan is ideal for users who need a short-term solution or want to test the service. Best For: This plan is best for users who need a VPN for short-term use, such as traveling or testing out the service. It is also suitable for those who prefer flexibility without committing to a long-term contract. No Free Trial 30-day money-back guarantee | Annual Plan $39.95/annual Renews at $39.95/annual The Annual Plan offers significant savings compared to the monthly plan while providing full access to all features. It is ideal for users looking for a long-term VPN solution. Best For: This plan is ideal for users seeking long-term VPN protection at a lower cost. It is particularly suited for frequent travelers, remote workers, and privacy-conscious individuals. No Free Trial 30-day money-back guarantee | 3-Year Plan $79.00/3 years Renews at $79.00/3 years The 3-Year Plan provides the best value, offering the lowest monthly cost for long-term users. It includes all PIA features and additional savings. Best For: This plan is best for users committed to long-term VPN usage and those looking for maximum savings. It is particularly beneficial for privacy enthusiasts and professionals working remotely. No Free Trial 30-day money-back guarantee |
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| Payment & Billing | Payment Methods: Credit card PayPal Cryptocurrency Currencies: USD EUR GBP Billing Cycles: Monthly | Payment Methods: Credit card PayPal Cryptocurrency Currencies: USD EUR GBP Billing Cycles: Annual | Payment Methods: Credit card PayPal Cryptocurrency Currencies: USD EUR GBP Billing Cycles: 3 years |
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The Monthly Plan offers flexibility with no long-term commitment, providing full access to all PIA features. This plan is ideal for users who need a short-term solution or want to test the service.
What's Included
- Access to 35,000+ servers in 84 countries
- No-logs policy
- Unlimited bandwidth
- 10 simultaneous connections
- AES-256 encryption
- WireGuard and OpenVPN protocols
- Kill switch feature
- 24/7 customer support
What's Not Included
- No dedicated IP address
- No free trial
- Limited to monthly billing
- Higher cost compared to longer plans
Hidden Costs
- Taxes based on location
- Potential currency conversion fees
Payment & Billing
Free Extra Features
- PIA MACE ad blocker
- Split tunneling
The Annual Plan offers significant savings compared to the monthly plan while providing full access to all features. It is ideal for users looking for a long-term VPN solution.
What's Included
- Access to 35,000+ servers in 84 countries
- No-logs policy
- Unlimited bandwidth
- 10 simultaneous connections
- AES-256 encryption
- WireGuard and OpenVPN protocols
- Kill switch feature
- 24/7 customer support
What's Not Included
- No dedicated IP address
- No free trial
- Upfront payment required
- Limited to annual billing
Hidden Costs
- Taxes based on location
- Potential currency conversion fees
Payment & Billing
Free Extra Features
- PIA MACE ad blocker
- Split tunneling
The 3-Year Plan provides the best value, offering the lowest monthly cost for long-term users. It includes all PIA features and additional savings.
What's Included
- Access to 35,000+ servers in 84 countries
- No-logs policy
- Unlimited bandwidth
- 10 simultaneous connections
- AES-256 encryption
- WireGuard and OpenVPN protocols
- Kill switch feature
- 24/7 customer support
What's Not Included
- No dedicated IP address
- No free trial
- Upfront payment required
- Limited to 3-year billing
Hidden Costs
- Taxes based on location
- Potential currency conversion fees
Payment & Billing
Free Extra Features
- PIA MACE ad blocker
- Split tunneling
Private Internet Access is a great choice for users seeking a cost-effective VPN with strong privacy features. It is particularly well-suited for long-term users looking for excellent value and reliable performance.
Monthly Plan Plan
Total Cost over 3 Years
Optional Add-ons
- Dedicated IP for $5/month
Extra Costs not Included
- Taxes based on location
- Potential currency conversion fees
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
Hold Ctrl (Windows) or Cmd (Mac) to select multiple features
Monthly Budget Range
Select your preferred budget range. This helps us find plans that fit your financial requirements.
Recommended Plans
Select the features that are important to you. This will help us match competitors based on your needs.
Adjust how much you want to consider price in the comparison.
Competitor Rankings
NordVPNBest Match
NordVPN is a popular VPN provider known for its double VPN feature and extensive server network. It offers advanced security and privacy features.
ExpressVPN
ExpressVPN is a premium VPN provider known for its lightning-fast speeds and robust privacy features. It is highly rated for streaming and bypassing geo-restrictions.
Surfshark
Surfshark is an affordable VPN provider offering unlimited device connections and strong security features. It is a strong competitor in the budget VPN market.
Visit the Private Internet Access website and select a plan.
Create an account by providing an email address and payment details.
Download and install the PIA application on your device.
Occasional payment processing issues.
Difficulty in choosing the most suitable plan.
Server selection confusion for new users.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Private Internet Access is a reliable and affordable VPN provider offering strong privacy features and a no-logs policy. It is ideal for users seeking a secure and private browsing experience without breaking the bank. While it lacks some advanced features offered by competitors, its affordability and simplicity make it a popular choice.
Private Internet Access Pros
- Affordable long-term pricing plans.
- Strict no-logs policy for enhanced privacy.
- User-friendly interface and easy setup.
- Supports 10 simultaneous device connections.
Private Internet Access Cons
- No free trial available.
- Connection speeds can vary by server.
- Lacks some advanced features like double VPN.
Recommended For:
PIA is perfect for privacy-conscious individuals, remote workers, and budget-conscious users looking for a dependable VPN solution.
Not Recommended For:
PIA may not be suitable for users requiring advanced features like double VPN or those prioritizing the fastest streaming speeds. It is also not ideal for users unwilling to pay upfront for long-term plans.
Private Internet Access is a great choice for users seeking a cost-effective VPN with strong privacy features. It is particularly well-suited for long-term users looking for excellent value and reliable performance.