PureVPN Reviews
Read unbiased PureVPN reviews from 536 verified users to discover if it's the best choice for you. PureVPN is currently ranked #3 in the vpn industry with an average star rating of 4.5 and sentiment score of 55%. Keep reading to learn more.
PureVPN
TrustScore
82
Excellent TrustScore (out of 0 to 100)
Industry Rank
#3
#3 out of 16 companies in this industry
Industry Standing
87.5%
Outperforming 14 industry peers
Sentiment Score
55%
Customer overall sentiment score
Average Rating
4.5
Star rating out of 5
Total Reviews
536
Last updated: 2025-01-26 21:13:39
Industry Comparison - VPN
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| HideMe VPN | #1 | 87 | 4.6 | 70% | 46 | 7.2% |
| PrivateVPN | #2 | 84 | 4.6 | 59% | 247 | 7.1% |
| Private Internet Access | #3 | 82 | 4.5 | 56% | 159 | 6.6% |
| Surfshark | #4 | 82 | 4.5 | 59% | 1,819 | 10.1% |
| PureVPN | #5 | 82 | 4.5 | 55% | 536 | 7.4% |
| IPVanish | #6 | 79 | 4.3 | 53% | 325 | 6.7% |
| Hotspot Shield | #7 | 78 | 4.0 | 59% | 40 | 6.0% |
| TorGuard | #8 | 78 | 4.2 | 52% | 45 | 6.0% |
| ExpressVPN | #9 | 78 | 4.2 | 51% | 1,745 | 9.4% |
| NordVPN | #10 | 76 | 4.2 | 47% | 2,911 | 11.4% |
In the VPN industry, HideMe VPN leads with the highest trust score of 87%, performing 20.1% above average, while HideMyAss has the lowest trust score of 31%, 57.2% below the industry average. HideMe VPN has the highest sentiment score of 70%, and NordVPN has the most customer feedback with 2,911 reviews.
Industry Average Rating
3.8
Industry Average Sentiment
48%
Industry Total Reviews
8,328
PureVPN Trust Score
0
out of 100
Rating Score (40% weighted)4.5 / 5
Sentiment Score (60% weighted)55%
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
PureVPN Sentiment Overview
Total Reviews
536
Positive
81%
434 reviews
Neutral
7%
38 reviews
Negative
12%
64 reviews
PureVPN Customer Reviews
PureVPN customers are most satisfied with Support (82%) and Features (73%), while being most critical of Support (45%) and Security (50%).
Reviews by Category
Positive Feedback
Support
Great support from saad being a lifetime subscriber over at ivacy i am new to pure vpn.
Features
Saad was able to help me make the changes with my current subscription and helped me get the features i wanted.
Support
Good supporter furqan solved issues with my credit card very fast.
Negative Feedback
Support
The hotel we were at did not support streaming broadband, width not good enough.
Security
I have had my identity compromised on several occasions but it s been bad security on the servers of the companies i do business with.
Most Recent PureVPN Reviews
Positive Reviews
Good supporter. Furqan. Solved issues with my credit card very fast. Only reason to 4 stars and not 5 is that he's system does not...
Christoffer
i got a very good service from Ryan he…. i got a very good service from Ryan he solved my problem thanks to him and...
Daniel Kirouac
Google & VPN Connections. I had difficulties getting Google to allow the VPN connection but Emily Kramer came to the rescue with some suggestions for...
Aidan Adsurf
Negative Reviews
Stay away, far away. . The service has gotten progressively worse. Many of the IP addresses I want access to don't work. Forget about being...
Leslie
After 4 years of subscription the VPN…. After 4 years of subscription the VPN get blocked in several streaming services. No longger able to stream...
Jose
PureVPN steals your money. My PureVPN subscription ended two days ago. I went through my email and account settings, and clicked renew to check prices....
Patrick
The sentiment analysis above has highlighted customer feedback at scale. The PureVPN review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Company Overview
PureVPN is a virtual private network (VPN) that has established itself as a trusted name in the cybersecurity industry since its inception in 2007. Known for its robust security features and extensive global server network, PureVPN offers a competitive edge with features like split tunneling, dedicated IPs, and advanced encryption protocols. The company continuously innovates with technologies such as WireGuard integration, ensuring faster connection speeds and enhanced reliability.
Industries
VPN Services
IT and Cybersecurity
Internet Privacy
Target Audience
Frequent travelers who need secure access to public Wi-Fi.
Remote workers requiring encrypted connections for sensitive data.
Streaming enthusiasts looking to bypass geo-restrictions on content.
Unique Selling Points
A massive network of over 6,500 servers in 78+ countries, ensuring global coverage and reliable connections.
Advanced security features, including AES-256 encryption, kill switch, and DNS leak protection for maximum privacy.
Support for up to 10 simultaneous device connections, making it ideal for families and small businesses.
Pricing Plans
| Plan Details | Monthly Plan $10.95/monthly Renews at $10.95/monthly The Monthly Plan is ideal for users who need short-term VPN access with all premium features included. It provides full access to the global server network and advanced security tools. Best For: This plan is best suited for users who need temporary VPN access, such as travelers or those testing the service. It is also ideal for individuals who prefer not to commit to long-term subscriptions. No Free Trial 31-day money-back guarantee for all plans. | 1-Year Plan $49.95/annual Renews at $49.95/annual The 1-Year Plan offers significant savings compared to the monthly plan while providing the same premium features. It is ideal for users seeking long-term protection and privacy. Best For: This plan is best suited for users who want a cost-effective VPN solution for long-term use. It is ideal for regular users who value privacy and security over a longer period. No Free Trial 31-day money-back guarantee for all plans. | 2-Year Plan $69.95/bi-annual Renews at $69.95/bi-annual The 2-Year Plan offers the best value for money, providing the same premium features at a highly discounted rate. It is designed for users committed to long-term privacy and security. Best For: This plan is ideal for users who are committed to long-term VPN usage and want to maximize savings. It is particularly beneficial for families and businesses looking for secure and cost-effective solutions. No Free Trial 31-day money-back guarantee for all plans. |
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| Payment & Billing | Payment Methods: Credit/Debit Cards PayPal Cryptocurrency Currencies: USD EUR GBP Billing Cycles: Monthly | Payment Methods: Credit/Debit Cards PayPal Cryptocurrency Currencies: USD EUR GBP Billing Cycles: Annual | Payment Methods: Credit/Debit Cards PayPal Cryptocurrency Currencies: USD EUR GBP Billing Cycles: Bi-Annual |
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Monthly Plan
$10.95/monthly
Renews at $10.95/monthly
No Trial
31-day money-back guarantee for all plans.
The Monthly Plan is ideal for users who need short-term VPN access with all premium features included. It provides full access to the global server network and advanced security tools.
Best For:
This plan is best suited for users who need temporary VPN access, such as travelers or those testing the service. It is also ideal for individuals who prefer not to commit to long-term subscriptions.
What's Included
- Access to 6,500+ servers in 78+ countries
- AES-256 encryption for secure browsing
- Unlimited bandwidth for streaming and downloads
- Split tunneling for selective traffic routing
- Kill switch to prevent data leaks
- Dedicated IP option (additional cost)
- DNS and IPv6 leak protection
- 24/7 customer support via live chat
What's Not Included
- Dedicated IP without extra payment
- Access to WireGuard protocol in some regions
- Multi-hop VPN feature
- Free trial option
Hidden Costs
- VAT applicable in certain regions
- Currency conversion fees for non-USD payments
Payment & Billing
Payment Methods:
Credit/Debit Cards
PayPal
Cryptocurrency
Currencies:
USD
EUR
GBP
Billing Cycles:
Monthly
Free Extra Features
- 24/7 live chat support
- Access to browser extensions for Chrome and Firefox
1-Year Plan
$49.95/annual
Renews at $49.95/annual
No Trial
31-day money-back guarantee for all plans.
The 1-Year Plan offers significant savings compared to the monthly plan while providing the same premium features. It is ideal for users seeking long-term protection and privacy.
Best For:
This plan is best suited for users who want a cost-effective VPN solution for long-term use. It is ideal for regular users who value privacy and security over a longer period.
What's Included
- Access to 6,500+ servers in 78+ countries
- AES-256 encryption for secure browsing
- Unlimited bandwidth for streaming and downloads
- Split tunneling for selective traffic routing
- Kill switch to prevent data leaks
- Dedicated IP option (additional cost)
- DNS and IPv6 leak protection
- 24/7 customer support via live chat
What's Not Included
- Dedicated IP without extra payment
- Access to WireGuard protocol in some regions
- Multi-hop VPN feature
- Free trial option
Hidden Costs
- VAT applicable in certain regions
- Currency conversion fees for non-USD payments
Payment & Billing
Payment Methods:
Credit/Debit Cards
PayPal
Cryptocurrency
Currencies:
USD
EUR
GBP
Billing Cycles:
Annual
Free Extra Features
- 24/7 live chat support
- Access to browser extensions for Chrome and Firefox
2-Year Plan
$69.95/bi-annual
Renews at $69.95/bi-annual
No Trial
31-day money-back guarantee for all plans.
The 2-Year Plan offers the best value for money, providing the same premium features at a highly discounted rate. It is designed for users committed to long-term privacy and security.
Best For:
This plan is ideal for users who are committed to long-term VPN usage and want to maximize savings. It is particularly beneficial for families and businesses looking for secure and cost-effective solutions.
What's Included
- Access to 6,500+ servers in 78+ countries
- AES-256 encryption for secure browsing
- Unlimited bandwidth for streaming and downloads
- Split tunneling for selective traffic routing
- Kill switch to prevent data leaks
- Dedicated IP option (additional cost)
- DNS and IPv6 leak protection
- 24/7 customer support via live chat
What's Not Included
- Dedicated IP without extra payment
- Access to WireGuard protocol in some regions
- Multi-hop VPN feature
- Free trial option
Hidden Costs
- VAT applicable in certain regions
- Currency conversion fees for non-USD payments
Payment & Billing
Payment Methods:
Credit/Debit Cards
PayPal
Cryptocurrency
Currencies:
USD
EUR
GBP
Billing Cycles:
Bi-Annual
Free Extra Features
- 24/7 live chat support
- Access to browser extensions for Chrome and Firefox
PureVPN is a great choice for users looking for a balance between affordability and functionality. While it may not have all the advanced features of premium competitors, it offers excellent value for money and reliable performance for everyday VPN needs.
Total Cost Calculator
Pricing Plan
Cost Breakdown
Monthly Plan Plan
Monthly Cost$11/month
Total Cost over 3 Years
Year 1n/a
Year 2n/a
Year 3n/a
Total after Year 1
n/a
Total after Year 2
n/a
Total after Year 3
n/a
Optional Add-ons
- Dedicated IP ($2.99/month)
- Port forwarding ($0.99/month)
Extra Costs not Included
- VAT applicable in certain regions
- Currency conversion fees for non-USD payments
Explore Features
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
Hold Ctrl (Windows) or Cmd (Mac) to select multiple features
Monthly Budget Range
Select your preferred budget range. This helps us find plans that fit your financial requirements.
Recommended Plans
Select features to get plan recommendations
PureVPN Competitor Comparison
Select the features that are important to you. This will help us match competitors based on your needs.
Adjust how much you want to consider price in the comparison.
Features OnlyBalancedPrice Focused
Competitor Rankings
ExpressVPNBest Match
ExpressVPN is a premium VPN service known for its high-speed servers and robust security features. It offers a slightly smaller server network compared to PureVPN but excels in speed and reliability.
Match Score: 0%
ExpressVPN is more expensive, with its monthly plan costing $12.95 compared to PureVPN’s $10.95.
Key Differences: ExpressVPN uses its proprietary Lightway protocol for faster speeds, while PureVPN offers WireGuard for similar benefits.
When to Choose: Choose ExpressVPN if speed and reliability are your top priorities and you don’t mind paying a premium.
When Not to Choose: Avoid ExpressVPN if you are looking for a budget-friendly option with more simultaneous connections.
NordVPN
NordVPN is a well-known VPN provider offering advanced features like double VPN and Onion over VPN. It has a similar server count to PureVPN but focuses more on privacy and security.
Match Score: 0%
NordVPN’s 2-year plan costs $89, which is slightly higher than PureVPN’s $69.95 for the same duration.
Key Differences: NordVPN provides double encryption for added security, while PureVPN focuses on speed and affordability.
When to Choose: Choose NordVPN if privacy and advanced security features are your primary concerns.
When Not to Choose: Avoid NordVPN if you need a higher number of simultaneous connections or a more budget-friendly option.
Surfshark
Surfshark is a budget-friendly VPN provider that offers unlimited device connections. It has a smaller server network than PureVPN but provides excellent value for money.
Match Score: 0%
Surfshark’s 2-year plan costs $59.76, which is slightly cheaper than PureVPN’s $69.95.
Key Differences: Surfshark allows unlimited device connections, while PureVPN limits connections to 10.
When to Choose: Choose Surfshark if you need unlimited device connections and a lower price point.
When Not to Choose: Avoid Surfshark if you require a larger server network or more advanced security features.
User Feedback
Signup Process Difficulty
Easy
Time: The signup process typically takes less than 5 minutes, and the app installation is straightforward.
Required Technical Knowledge: Minimal technical knowledge is required to set up and use PureVPN. The user-friendly interface ensures that even beginners can navigate the app easily.
01
Visit the PureVPN website and select a pricing plan.
02
Create an account by providing an email address and payment information.
03
Download and install the PureVPN app on your device.
Watch Out For
Payment processing issues in certain regions.
Confusion over selecting optional add-ons during checkout.
Delays in receiving the account activation email.
Common Praise
Users appreciate the extensive server network that ensures reliable connections worldwide.
The customer support team is highly responsive and available 24/7 to address issues.
The AES-256 encryption and kill switch features provide peace of mind for security-conscious users.
Common Complaints
Some users report occasional slow speeds during peak hours on certain servers.
The interface on mobile apps could be more intuitive for beginners.
Limited access to advanced features like multi-hop VPN without additional costs.
Success Stories
A digital nomad successfully used PureVPN to access geo-restricted content while traveling across Europe.
An e-commerce business owner secured their transactions and customer data using PureVPN’s encryption features.
A family used PureVPN to protect their devices from cyber threats while working and studying remotely.
Potential Deal Breakers
The lack of a free trial option deters some potential users from trying the service.
Occasional connection drops can be frustrating for users relying on uninterrupted VPN access.
The dedicated IP feature requires an additional payment, which some users find inconvenient.
Final Verdict
PureVPN is a reliable and affordable VPN solution offering robust security features and a vast server network. It is suitable for users looking to enhance their online privacy, bypass geo-restrictions, and secure their internet activities. While it may lack some advanced features offered by competitors, its affordability and ease of use make it a strong contender in the VPN market.
PureVPN Pros
- Affordable pricing with long-term plans offering significant discounts.
- Extensive server network with over 6,500 servers in 78+ countries.
- Strong security features, including AES-256 encryption and a kill switch.
- Support for up to 10 simultaneous device connections.
PureVPN Cons
- Occasional speed drops during peak usage times.
- Limited access to advanced features without additional payment.
- Mobile app interface could be more user-friendly.
Recommended For:
PureVPN is ideal for budget-conscious users, families, and small businesses needing secure internet access. It is also well-suited for travelers and streaming enthusiasts.
Not Recommended For:
PureVPN may not be suitable for users seeking advanced features like multi-hop VPN or double encryption. It is also less ideal for those needing the fastest possible speeds at all times.
PureVPN is a great choice for users looking for a balance between affordability and functionality. While it may not have all the advanced features of premium competitors, it offers excellent value for money and reliable performance for everyday VPN needs.
Frequently Asked Questions