SendPulse Reviews
Read unbiased SendPulse reviews from 45 verified users to discover if it's the best choice for you. SendPulse is currently ranked #8 in the email marketing industry with an average star rating of 3.5 and sentiment score of 38%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Sender | #1 | 91 | 4.8 | 77% | 240 | 13.5% |
| EmailOctopus | #2 | 87 | 4.3 | 79% | 44 | 9.5% |
| Constant Contact | #3 | 86 | 4.6 | 67% | 115 | 10.4% |
| GetResponse | #4 | 86 | 4.5 | 70% | 73 | 9.7% |
| Beehiiv | #5 | 84 | 4.3 | 70% | 112 | 10.2% |
| MailerLite | #6 | 83 | 4.4 | 62% | 405 | 15.1% |
| Omnisend | #7 | 67 | 3.6 | 39% | 56 | 6.5% |
| Brevo | #8 | 66 | 3.4 | 39% | 101 | 7.1% |
| SendPulse | #9 | 66 | 3.5 | 38% | 45 | 6.2% |
| Kit | #10 | 55 | 2.6 | 30% | 38 | 4.5% |
In the Email Marketing industry, Sender leads with the highest trust score of 91%, performing 44.1% above average, while iContact has the lowest trust score of 7%, 88.9% below the industry average. EmailOctopus has the highest sentiment score of 79%, and MailerLite has the most customer feedback with 405 reviews.
SendPulse Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
SendPulse Sentiment Overview
SendPulse customers are most satisfied with Support (85%), while being most critical of .
Reviews by Category
Positive Feedback
Great service great service, i m new, so tech support is important to me.
Sendpulse has excellent customer support, always responds quickly to pores.
Good price and support did answer almost all our questions...
Negative Feedback
Most Recent SendPulse Reviews
Positive Reviews
What a total scam of a company they…. What a total scam of a company they blocked my account and said they would refund but...
They deceive you with free plan then take back your rights. When you want to keep using it customer service just spam pricing list and...
I signed up for the free service and…. I signed up for the free service and have sent out 500 emails. It went good; 35%...
Negative Reviews
SendPulse is a powerful platform for…. SendPulse is a powerful platform for multichannel marketing that combines email, SMS, and push notifications into one easy-to-use system....
Buyer beware. . . very picky about emails! . Tried to send out an email letting our customers know that our store was closing. After...
they make you wait few minutes (sometimes up to hours) to send your SMS! whats point of SMS if it will not send immediately? Site...
The sentiment analysis above has highlighted customer feedback at scale. The SendPulse review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
SendPulse is an email marketing and automation platform that offers a variety of tools for businesses to connect with their audiences through multiple channels, including email, SMS, web push notifications, and chatbots. The company is known for its user-friendly interface and innovative AI-powered features, which help optimize email campaigns for higher open and click rates. SendPulse has established itself as a competitive player in the market by offering a robust free plan, flexible pricing, and multi-channel communication capabilities.
Industries
Target Audience
Unique Selling Points
| Plan Details | Free Plan $0/monthly Renews at $0/monthly The Free Plan is designed for small businesses or individuals starting with email marketing. It offers essential features at no cost, making it an ideal entry point. Best For: The Free Plan is best suited for startups, freelancers, and small businesses looking to explore email marketing without committing to a paid plan. It provides the basic tools necessary to create and send email campaigns. No Free Trial Not applicable for free plan. | Standard Plan $8/monthly Renews at $8/monthly The Standard Plan is a cost-effective solution for businesses with growing email marketing needs. It includes advanced tools and higher limits for subscribers and emails. Best For: The Standard Plan is ideal for small to medium-sized businesses that require advanced features like A/B testing and detailed analytics. It is also suitable for marketing teams managing multiple campaigns. No Free Trial Refunds are available within 14 days for unused services. | Pro Plan $29/monthly Renews at $29/monthly The Pro Plan is designed for businesses with larger subscriber bases and advanced marketing needs. It offers enhanced features and higher limits. Best For: The Pro Plan is best suited for medium-sized businesses and marketing agencies that require advanced tools and higher subscriber limits. It is also ideal for teams managing complex campaigns. No Free Trial Refunds are available within 14 days for unused services. | Enterprise Plan $Custom/monthly Renews at $Custom/monthly The Enterprise Plan is tailored for large organizations with extensive marketing needs, offering custom solutions and dedicated support. Best For: The Enterprise Plan is ideal for large corporations and enterprises that require tailored solutions and dedicated account management. It is suitable for teams managing extensive campaigns across multiple channels. No Free Trial Refunds are available based on custom contract terms. |
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| Payment & Billing | Payment Methods: N/A for free plan Currencies: N/A for free plan Billing Cycles: N/A for free plan | Payment Methods: Credit card PayPal Bank transfer Currencies: USD EUR GBP Billing Cycles: Monthly Annual | Payment Methods: Credit card PayPal Bank transfer Currencies: USD EUR GBP Billing Cycles: Monthly Annual | Payment Methods: Credit card PayPal Bank transfer Currencies: USD EUR GBP Billing Cycles: Monthly Annual |
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The Free Plan is designed for small businesses or individuals starting with email marketing. It offers essential features at no cost, making it an ideal entry point.
What's Included
- Up to 500 subscribers
- 15,000 emails per month
- Access to email templates
- Basic email analytics
- Web push notifications
- Subscription forms
- Drag-and-drop editor
- Basic automation workflows
What's Not Included
- Advanced automation
- A/B testing
- Priority support
- Dedicated IP
Hidden Costs
- Limited customer support
- Additional cost for SMS credits
Payment & Billing
Free Extra Features
- Web push notifications
- Subscription forms
The Standard Plan is a cost-effective solution for businesses with growing email marketing needs. It includes advanced tools and higher limits for subscribers and emails.
What's Included
- Up to 1,000 subscribers
- Unlimited emails
- A/B testing
- Advanced automation workflows
- Detailed analytics
- Customizable subscription forms
- API access
- Priority support
What's Not Included
- Dedicated account manager
- Custom domain for landing pages
Hidden Costs
- Additional SMS credits
- Dedicated IP costs
Payment & Billing
Free Extra Features
- Customizable subscription forms
- API access
The Pro Plan is designed for businesses with larger subscriber bases and advanced marketing needs. It offers enhanced features and higher limits.
What's Included
- Up to 3,000 subscribers
- Unlimited emails
- Advanced automation workflows
- A/B testing
- Landing pages
- Custom domains
- Priority support
- Detailed analytics
What's Not Included
- Dedicated account manager
- Custom integrations
Hidden Costs
- Dedicated IP costs
- SMS credits
Payment & Billing
Free Extra Features
- Landing pages
- Custom domains
The Enterprise Plan is tailored for large organizations with extensive marketing needs, offering custom solutions and dedicated support.
What's Included
- Unlimited subscribers
- Unlimited emails
- Dedicated account manager
- Custom integrations
- Advanced analytics
- Priority support
- Custom templates
- API access
What's Not Included
- N/A - fully customizable
Hidden Costs
- Custom integrations
- Dedicated IP
Payment & Billing
Free Extra Features
- Custom templates
- Dedicated account manager
SendPulse is a great choice for businesses looking for a cost-effective, multi-channel marketing solution. However, those with advanced needs may need to explore higher-tier plans or alternative platforms.
Standard Plan Plan
Total Cost over 3 Years
Optional Add-ons
- Dedicated IP
- SMS credits
Extra Costs not Included
- Additional SMS credits
- Dedicated IP costs
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
Hold Ctrl (Windows) or Cmd (Mac) to select multiple features
Monthly Budget Range
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Recommended Plans
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Competitor Rankings
MailchimpBest Match
Mailchimp is a popular email marketing platform offering a wide range of tools for businesses of all sizes. It is known for its ease of use and extensive integrations.
Constant Contact
Constant Contact is a reliable email marketing platform with a focus on small businesses. It provides robust email tools and event management features.
GetResponse
GetResponse is a comprehensive marketing platform offering email marketing, webinars, and e-commerce tools.
Visit the SendPulse website.
Fill out the registration form with your email and password.
Confirm your email to activate the account.
Email confirmation delays
Understanding the dashboard for first-time users
Setting up automation workflows
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
SendPulse is a versatile and affordable email marketing platform that caters to businesses of all sizes. Its multi-channel communication tools and AI-powered features make it a strong contender in the market. While it excels in affordability and ease of use, some advanced users may find its automation tools less intuitive.
SendPulse Pros
- Affordable pricing with a robust free plan.
- Multi-channel communication tools including SMS and chatbots.
- User-friendly drag-and-drop editor.
- AI-powered email optimization for better engagement.
SendPulse Cons
- Automation workflows can be complex for beginners.
- Limited advanced features in the free plan.
- Customer support response times can be slow occasionally.
Recommended For:
SendPulse is ideal for small to medium-sized businesses, e-commerce stores, and non-profits looking for an affordable and feature-rich marketing platform.
Not Recommended For:
SendPulse is not recommended for enterprises requiring highly customizable integrations or businesses that prioritize webinar hosting. It may also not suit those needing extensive third-party integrations.
SendPulse is a great choice for businesses looking for a cost-effective, multi-channel marketing solution. However, those with advanced needs may need to explore higher-tier plans or alternative platforms.