Shopify Reviews
Read unbiased Shopify reviews from 237 verified users to learn if this is the best choice for you. Shopify is currently ranked #16 in the website builders industry with an average star rating of 1.3 and a sentiment score of -26%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Pagecloud | #1 | 94 | 4.6 | 95% | 44 | 13.0% |
| Wix | #2 | 82 | 4.3 | 62% | 1,595 | 19.2% |
| Ucraft | #3 | 81 | 4.1 | 69% | 39 | 10.3% |
| SITE123 | #4 | 81 | 4.1 | 65% | 67 | 10.2% |
| Webnode | #5 | 77 | 4.1 | 52% | 46 | 9.3% |
| Jimdo | #6 | 77 | 4.0 | 56% | 52 | 9.4% |
| Simvoly | #7 | 72 | 4.4 | 26% | 21 | 7.9% |
| Ghost | #8 | 72 | 3.6 | 54% | 13 | 8.3% |
| Duda | #9 | 65 | 3.2 | 46% | 33 | 7.1% |
| Shopify | #10 | 25 | 1.3 | -26% | 237 | 0.1% |
In the Website Builders industry, Pagecloud leads with the highest trust score of 94%, performing 70.6% above average, while Weebly has the lowest trust score of 14%, 74.6% below the industry average. Pagecloud has the highest sentiment score of 95%, and Wix has the most customer feedback with 1,595 reviews.
Shopify Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Shopify Sentiment Overview
Shopify customers are most satisfied with Support (85%) and Performance (75%), while being most critical of Support (50%) and Performance (60%).
Reviews by Category
Positive Feedback
Choose a reliable platform that prioritizes customer support and service.
I hope shopify considers this feedback and maybe develops a platform to truly support artisans in the future.
Kayla in shopify plus support said they d get me back in and i m sill waiting.
Negative Feedback
Hours of frustrating interactions with their incompetent customer support yielded no solutions.
Their support is one of the worst you ll encounter completely useless, providing no answers or help.
Funds not released, customer support claim they escalate to relevant team and no single reply from the team after that.
Most Recent Shopify Reviews
Positive Reviews
WHAT IS SHOPIFY? Shopify is a company in where people can devolope their website and sell things on to them wheter ur own or dropship...
Shopify Backup Agents Help is Excellent. I had a problem with my Shopify store yesterday (Likely my fault) and Ren set up all of my...
I have tried to use many other platforms but Shopify is the best. I've been using them for all my websites for about 3 years
Negative Reviews
I’ve experienced the same issues that…. I’ve experienced the same issues that others are experiencing. Non existent customer service and the threats of non payment...
Hold funds for 120 days and not releasing. No reply from the team after escalation. They are scammers. Hold my funds for 120 days and...
God help you if you need customer support. The website does a lot of things right, but gets a tremendous amount of things wrong. I'm...
The sentiment analysis above has highlighted customer feedback at scale. The Shopify review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Industries
Target Audience
Unique Selling Points
| Plan Details | Basic Shopify $39/monthly Renews at $39/monthly The Basic Shopify plan is designed for new e-commerce businesses looking to establish an online presence. It includes essential features for building a store and managing sales. Best For: This plan is ideal for small businesses and startups looking to launch their first online store. It provides essential tools to start selling online without requiring advanced features. Free Trial Shopify offers a 14-day free trial, but no refunds are provided for subscription fees. | Shopify $105/monthly Renews at $105/monthly The Shopify plan is tailored for growing businesses that need more advanced reporting and additional staff accounts. It offers features to scale operations effectively. Best For: This plan is best for growing e-commerce businesses that require advanced reporting and analytics to make informed decisions. It is suitable for businesses with moderate sales volumes. Free Trial Shopify offers a 14-day free trial, but no refunds are provided for subscription fees. | Advanced Shopify $399/monthly Renews at $399/monthly The Advanced Shopify plan is designed for scaling businesses with high sales volumes. It includes advanced reporting tools and third-party calculated shipping rates. Best For: This plan is ideal for businesses with high sales volumes that require advanced analytics and shipping options. It is suitable for businesses scaling operations globally. Free Trial Shopify offers a 14-day free trial, but no refunds are provided for subscription fees. |
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| Payment & Billing | Payment Methods: Credit cards PayPal Shopify Payments Currencies: USD EUR GBP Billing Cycles: Monthly Annual | Payment Methods: Credit cards PayPal Shopify Payments Currencies: USD EUR GBP Billing Cycles: Monthly Annual | Payment Methods: Credit cards PayPal Shopify Payments Currencies: USD EUR GBP Billing Cycles: Monthly Annual |
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The Basic Shopify plan is designed for new e-commerce businesses looking to establish an online presence. It includes essential features for building a store and managing sales.
What's Included
- Online store with unlimited products
- Two staff accounts
- 24/7 customer support
- Sales channels including social media integration
- Manual order creation
- Discount codes
- Basic reports
- Free SSL certificate
What's Not Included
- Advanced reporting tools
- Professional analytics
- Lower transaction fees
- Third-party calculated shipping rates
Hidden Costs
- Transaction fees if not using Shopify Payments
- Third-party app costs for additional features
Optional Add-ons
- Email marketing apps
- Advanced SEO tools
Payment & Billing
Free Extra Features
- Free SSL certificate
- Access to Shopify's app marketplace
The Shopify plan is tailored for growing businesses that need more advanced reporting and additional staff accounts. It offers features to scale operations effectively.
What's Included
- Five staff accounts
- Professional reports
- Lower transaction fees
- Gift cards
- Abandoned cart recovery
- Unlimited products
- 24/7 customer support
- Multichannel selling
What's Not Included
- Advanced customization options
- Third-party calculated shipping rates
- Dedicated account manager
- Priority support
Hidden Costs
- Transaction fees if not using Shopify Payments
- Costs for premium themes
Optional Add-ons
- Shipping apps
- Premium themes
Payment & Billing
Free Extra Features
- Gift card functionality
- Abandoned cart recovery
The Advanced Shopify plan is designed for scaling businesses with high sales volumes. It includes advanced reporting tools and third-party calculated shipping rates.
What's Included
- 15 staff accounts
- Advanced report builder
- Third-party calculated shipping rates
- Lower transaction fees
- Unlimited products
- 24/7 customer support
- Customizable themes
- Multichannel selling
What's Not Included
- Dedicated account manager
- Custom enterprise solutions
- Priority support
- Custom checkout options
Hidden Costs
- Transaction fees if not using Shopify Payments
- Costs for additional apps
Optional Add-ons
- Advanced marketing apps
- Custom integrations
Payment & Billing
Free Extra Features
- Advanced report builder
- Third-party calculated shipping rates
Shopify is a reliable choice for businesses aiming to grow their online presence. Its scalability and robust features make it a worthwhile investment for serious e-commerce ventures.
Basic Shopify Plan
Total Cost over 3 Years
Optional Add-ons
- Email marketing apps
- Advanced SEO tools
Extra Costs not Included
- Transaction fees if not using Shopify Payments
- Third-party app costs for additional features
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
Hold Ctrl (Windows) or Cmd (Mac) to select multiple features
Monthly Budget Range
Select your preferred budget range. This helps us find plans that fit your financial requirements.
Recommended Plans
Select the features that are important to you. This will help us match competitors based on your needs.
Adjust how much you want to consider price in the comparison.
Competitor Rankings
WixBest Match
Wix is a versatile website builder that offers e-commerce capabilities. It is known for its drag-and-drop editor and beginner-friendly interface.
BigCommerce
BigCommerce is a robust e-commerce platform offering advanced features for scaling businesses. It is a direct competitor to Shopify.
Squarespace
Squarespace is a website builder known for its visually stunning templates and ease of use. It also offers e-commerce capabilities.
Visit Shopify's website and click on 'Start Free Trial.'
Enter your email address, create a password, and choose a store name.
Follow the guided setup process to customize your store and add products.
Choosing the right theme from the Shopify theme store.
Understanding transaction fees and payment gateways.
Integrating third-party apps for additional functionality.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Shopify Pros
- User-friendly interface with drag-and-drop functionality.
- Extensive app marketplace for additional features.
- Multichannel selling capabilities for broader reach.
- 24/7 customer support with responsive assistance.
Shopify Cons
- High transaction fees if not using Shopify Payments.
- Additional costs for apps and premium themes.
- Limited design flexibility without coding knowledge.