SiteGround Reviews
Read unbiased SiteGround reviews from 2,792 verified users to discover if it's the best choice for you. SiteGround is currently ranked #9 in the web hosting industry with an average star rating of 4.9 and sentiment score of 71%. Keep reading to learn more.
SiteGround
SiteGround offers fast, secure, and reliable hosting solutions tailored to meet the needs of diverse users. Its features are particularly beneficial for WordPress users, e-commerce platforms, and businesses requiring high-performance hosting.
Founded
2004
Location
Sofia, Bulgaria
Industries
E-commerce, Blogging, Small Business Websites
TrustScore
90
Exceptional TrustScore (out of 0 to 100)
Industry Rank
#9
Out of 29 tracked companies
Industry Standing
72.4%
Solid performance among 29 companies
Sentiment Score
71%
Customer overall sentiment score
Average Rating
4.9
Star rating out of 5
Total Reviews
2,792
Last updated: 2025-01-24 10:07:02
Industry Comparison - Web Hosting
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Rocket.net | #1 | 95 | 4.8 | 90% | 44 | 3.8% |
| Scala Hosting | #2 | 95 | 4.9 | 87% | 81 | 3.9% |
| Kinsta | #3 | 95 | 4.9 | 87% | 73 | 3.9% |
| MechanicWeb | #4 | 92 | 4.7 | 83% | 15 | 3.6% |
| NameHero | #5 | 92 | 4.9 | 74% | 703 | 3.9% |
| A2 Hosting | #6 | 91 | 4.8 | 74% | 363 | 3.7% |
| WPX Hosting | #7 | 91 | 4.8 | 79% | 51 | 3.6% |
| Pressable | #8 | 90 | 4.7 | 77% | 45 | 3.5% |
| SiteGround | #9 | 90 | 4.9 | 71% | 2,792 | 4.9% |
| ChemiCloud | #10 | 89 | 4.9 | 65% | 79 | 3.4% |
In the Web Hosting industry, Rocket.net leads with the highest trust score of 95%, performing 14.6% above average, while Flywheel has the lowest trust score of 36%, 56.6% below the industry average. Rocket.net has the highest sentiment score of 90%, and Hostinger has the most customer feedback with 5,288 reviews.
Industry Average Rating
4.4
Industry Average Sentiment
64%
Industry Total Reviews
21,629
SiteGround Trust Score
0
out of 100
Rating Score (40% weighted)4.9 / 5
Sentiment Score (60% weighted)71%
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
SiteGround Sentiment Overview
Total Reviews
2,792
Positive
90%
2,513 reviews
Neutral
5%
140 reviews
Negative
5%
140 reviews
SiteGround Customer Reviews
SiteGround customers are most satisfied with Support (85%) and Performance (60%), while being most critical of Support (50%) and Features (60%).
Reviews by Category
Positive Feedback
Support
This was such a great support session, makes me glad i chose you to be my host.
Support
Support team is always helpful support team is always helpful, efficient, gets the task sorted quickly..thanks
Support
Great and quick support siteground support is always very quick and helpful, the support is provided within a few minutes.
Negative Feedback
Support
I discussed this with their support team but they had no option to assist and offered nothing apart from sympathy for my situation.
Support
Siteground s support engineers are great, but it is still frustratingly difficult to get hold of them.
Support
Transparency about supported technologies is critical, and the lack of flexibility with refunds only adds to the disappointment.
Most Recent SiteGround Reviews
Positive Reviews
Great experience with swift and clear answers! . Both associates whom I spoke with both technical and sales were very understanding of the questions I...
TheOne WillFocus
Give the specialists their dueThe advice from their specialists is on…. The advice from their specialists is on the mark. Sometimes they assume a bit...
James R. Morrell
Consistent, fast, friendly, and effective. every time. Siteground's technical support is consistently fast, friendly, and effective. It is for this reason I host ALL my...
Melinda M
Negative Reviews
They couldn't get the registration of a…. They couldn't get the registration of a donation as part of a hosting deal sorted correctly. Mind boggling....
Darren
Charged me two weeks early and didn't refund. They charged me two weeks early for my domain renewal without telling me and then refused to...
Bexter ollie
Stay away. I had a hosting plan with the SiteGround for years, continuously having trouble with the SSL certificate and have to reset. Then I...
Dea
The sentiment analysis above has highlighted customer feedback at scale. The SiteGround review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Company Overview
SiteGround is a web hosting provider known for its exceptional customer service, innovative technologies, and reliable hosting solutions. The company has carved a niche in the hosting market by offering cutting-edge features like in-house caching, custom security solutions, and advanced speed optimization tools. With a strong reputation for uptime and performance, SiteGround remains a preferred choice for small businesses, developers, and enterprises alike.
Industries
Web Hosting
WordPress Hosting
Small Business Websites
Target Audience
Small business owners seeking reliable hosting.
WordPress developers and designers.
E-commerce store owners requiring fast and secure hosting.
Unique Selling Points
Proprietary SuperCacher technology that significantly improves website speed.
Free daily backups and advanced security features to ensure data protection.
Exceptional customer support available 24/7 with a 98% satisfaction rate.
Pricing Plans
| Plan Details | StartUp $2.99/monthly Renews at $14.99/monthly The StartUp plan is ideal for beginners and small websites, offering essential hosting features at an affordable price. It includes all the necessary tools to launch and manage a single website effect... Best For: This plan is best suited for individuals or small businesses looking to host a single website with basic requirements. It is ideal for beginners who want an affordable yet reliable hosting solution. No Free Trial 30-day money-back guarantee | GrowBig $4.99/monthly Renews at $24.99/monthly The GrowBig plan is designed for growing websites and businesses, offering enhanced performance and additional tools for website management. It supports multiple websites and includes premium features... Best For: This plan is ideal for website owners who manage multiple sites or require additional performance features. It is particularly useful for growing businesses and developers. No Free Trial 30-day money-back guarantee | GoGeek $7.99/monthly Renews at $39.99/monthly The GoGeek plan is tailored for high-traffic websites or advanced users who need premium features and priority support. It provides enhanced resources and tools for managing complex websites. Best For: This plan is best for advanced users, developers, and businesses managing high-traffic websites. It is also suitable for agencies offering white-label hosting services. No Free Trial 30-day money-back guarantee |
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| Payment & Billing | Payment Methods: Credit Card PayPal Currencies: USD EUR Billing Cycles: Monthly Annual | Payment Methods: Credit Card PayPal Currencies: USD EUR Billing Cycles: Monthly Annual | Payment Methods: Credit Card PayPal Currencies: USD EUR Billing Cycles: Monthly Annual |
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StartUp
$2.99/monthly
Renews at $14.99/monthly
No Trial
30-day money-back guarantee
The StartUp plan is ideal for beginners and small websites, offering essential hosting features at an affordable price. It includes all the necessary tools to launch and manage a single website effect...
Best For:
This plan is best suited for individuals or small businesses looking to host a single website with basic requirements. It is ideal for beginners who want an affordable yet reliable hosting solution.
What's Included
- 1 website hosting
- 10 GB web space
- Free SSL certificate
- Free daily backups
- Unmetered traffic
- Managed WordPress hosting
- Free CDN
- 24/7 customer support
What's Not Included
- No priority support
- Limited storage capacity
- No advanced caching options
- No staging tools
Hidden Costs
- Higher renewal prices after the first term
- Additional costs for premium support services
Payment & Billing
Payment Methods:
Credit Card
PayPal
Currencies:
USD
EUR
Billing Cycles:
Monthly
Annual
Free Extra Features
- Free SSL certificate
- Free CDN
GrowBig
$4.99/monthly
Renews at $24.99/monthly
No Trial
30-day money-back guarantee
The GrowBig plan is designed for growing websites and businesses, offering enhanced performance and additional tools for website management. It supports multiple websites and includes premium features...
Best For:
This plan is ideal for website owners who manage multiple sites or require additional performance features. It is particularly useful for growing businesses and developers.
What's Included
- Unlimited websites
- 20 GB web space
- Free SSL certificate
- Free daily backups
- On-demand backups
- Free CDN
- Advanced caching
- Staging tools
What's Not Included
- No dedicated IP address
- Limited storage for large-scale websites
- No custom server configurations
- No phone support
Hidden Costs
- Higher renewal fees after the first term
- Additional costs for domain registration
Payment & Billing
Payment Methods:
Credit Card
PayPal
Currencies:
USD
EUR
Billing Cycles:
Monthly
Annual
Free Extra Features
- Free SSL certificate
- On-demand backups
GoGeek
$7.99/monthly
Renews at $39.99/monthly
No Trial
30-day money-back guarantee
The GoGeek plan is tailored for high-traffic websites or advanced users who need premium features and priority support. It provides enhanced resources and tools for managing complex websites.
Best For:
This plan is best for advanced users, developers, and businesses managing high-traffic websites. It is also suitable for agencies offering white-label hosting services.
What's Included
- Unlimited websites
- 40 GB web space
- Free SSL certificate
- Free daily backups
- On-demand backups
- Free CDN
- Advanced priority support
- White-label hosting
What's Not Included
- No dedicated server resources
- Limited custom configurations
- Higher renewal rates
- No phone support
Hidden Costs
- Higher renewal rates after the first term
- Additional costs for domain privacy
Payment & Billing
Payment Methods:
Credit Card
PayPal
Currencies:
USD
EUR
Billing Cycles:
Monthly
Annual
Free Extra Features
- Free SSL certificate
- White-label hosting
SiteGround is a great option for users seeking reliable, fast, and secure hosting with excellent support. Advanced features like SuperCacher and staging tools make it an excellent choice for performance-focused users.
Total Cost Calculator
Pricing Plan
Cost Breakdown
StartUp Plan
Monthly Cost$3/month
Total Cost over 3 Years
Year 1$36
Year 2$36
Year 3$36
Total after Year 1
$36
Total after Year 2
$72
Total after Year 3
$108
Optional Add-ons
- Site Scanner for $19.80/year
Extra Costs not Included
- Higher renewal prices after the first term
- Additional costs for premium support services
Explore Features
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
Hold Ctrl (Windows) or Cmd (Mac) to select multiple features
Monthly Budget Range
Select your preferred budget range. This helps us find plans that fit your financial requirements.
Recommended Plans
Select features to get plan recommendations
SiteGround Competitor Comparison
Select the features that are important to you. This will help us match competitors based on your needs.
Adjust how much you want to consider price in the comparison.
Features OnlyBalancedPrice Focused
Competitor Rankings
BluehostBest Match
Bluehost is a popular web hosting provider known for its strong integration with WordPress and affordable pricing. It offers a range of hosting plans suitable for beginners and small businesses.
Match Score: 0%
Bluehost's plans start at $2.95/month, which is slightly cheaper than SiteGround's entry-level plan. However, renewal rates are comparable.
Key Differences: Bluehost provides a free domain for the first year, while SiteGround focuses on speed and performance. SiteGround offers better customer support and advanced caching tools.
When to Choose: Choose Bluehost if you need a free domain and basic hosting features at a lower initial cost.
When Not to Choose: Avoid Bluehost if you prioritize speed, uptime, and advanced features.
HostGator
HostGator is a well-known hosting provider offering affordable plans and a wide range of hosting solutions. It is popular among beginners and budget-conscious users.
Match Score: 0%
HostGator's plans start at $2.75/month, which is slightly lower than SiteGround's initial pricing. Renewal rates are similar.
Key Differences: HostGator offers unlimited storage on all plans, while SiteGround provides limited storage. SiteGround excels in speed and security features, making it a better choice for performance-focused users.
When to Choose: Choose HostGator if you need unlimited storage and basic hosting features at a lower price.
When Not to Choose: Avoid HostGator if you require advanced performance optimization and superior customer support.
A2 Hosting
A2 Hosting is known for its high-speed hosting solutions and developer-friendly features. It offers a range of plans catering to various user needs.
Match Score: 0%
A2 Hosting's plans start at $2.99/month, similar to SiteGround's entry-level pricing. Renewal rates are competitive.
Key Differences: A2 Hosting focuses on speed with its Turbo Servers, while SiteGround emphasizes overall performance and reliability. SiteGround provides better customer support and security features.
When to Choose: Choose A2 Hosting if you need developer-friendly features and high-speed servers.
When Not to Choose: Avoid A2 Hosting if you prioritize customer support and security.
User Feedback
Signup Process Difficulty
Easy
Time: The signup process typically takes less than 10 minutes, depending on domain registration and payment processing.
Required Technical Knowledge: Basic technical knowledge is sufficient for initial setup. Advanced features like staging or custom configurations may require intermediate knowledge.
01
Visit the SiteGround website and select a hosting plan.
02
Enter domain details or register a new domain.
03
Complete the payment process and set up the account.
Watch Out For
Difficulty in choosing the right plan due to feature comparisons.
Issues with domain registration or transfer.
Understanding advanced features like caching or staging tools.
Common Praise
Exceptional customer support available 24/7 with knowledgeable agents.
Reliable uptime with an average of 99.99%, ensuring website availability.
User-friendly interface that simplifies website management for beginners.
Common Complaints
Higher renewal costs compared to initial pricing.
Limited storage on lower-tier plans, which may not suit large websites.
No phone support, which some users prefer for immediate assistance.
Success Stories
A small business owner successfully scaled their e-commerce website with SiteGround's GrowBig plan, benefiting from advanced caching and staging tools.
A WordPress developer used the GoGeek plan to manage multiple client websites efficiently with white-label hosting and priority support.
A blogger improved their website's speed and performance using SiteGround's SuperCacher technology and free CDN.
Potential Deal Breakers
Significantly higher renewal rates after the first term.
Limited storage capacity on lower-tier plans, unsuitable for media-heavy websites.
Lack of phone support, which may deter users seeking immediate resolution.
Final Verdict
SiteGround is a reliable and performance-focused hosting provider that caters to a wide range of users, from beginners to advanced developers. Its proprietary technologies, excellent customer support, and robust security features make it a standout choice. However, higher renewal rates and limited storage on lower-tier plans may deter some users.
SiteGround Pros
- Exceptional customer support with a 98% satisfaction rate.
- Proprietary SuperCacher technology for improved website speed.
- Free daily backups and advanced security features.
- User-friendly interface with managed WordPress hosting.
SiteGround Cons
- Higher renewal rates compared to initial pricing.
- Limited storage on lower-tier plans.
- No phone support available.
Recommended For:
SiteGround is ideal for small businesses, WordPress users, and e-commerce websites that require fast and secure hosting. It is also suitable for developers managing multiple websites.
Not Recommended For:
SiteGround may not be suitable for users with tight budgets due to higher renewal rates. It is also less ideal for websites requiring unlimited storage or custom server configurations.
SiteGround is a great option for users seeking reliable, fast, and secure hosting with excellent support. Advanced features like SuperCacher and staging tools make it an excellent choice for performance-focused users.
Frequently Asked Questions