Square Reviews
Read unbiased Square reviews from 458 verified users to learn if this is the best choice for you. Square is currently ranked #1 in the ecommerce industry with an average star rating of 4.3 and a sentiment score of 61%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Square | #1 | 82 | 4.3 | 61% | 458 | 21.0% |
| Magento | #2 | 73 | 3.6 | 56% | 22 | 12.7% |
| Ecwid | #3 | 72 | 3.5 | 56% | 37 | 12.7% |
| OpenCart | #4 | 66 | 3.6 | 35% | 41 | 10.7% |
| Big Cartel | #5 | 56 | 2.7 | 32% | 43 | 8.1% |
| PrestaShop | #6 | 51 | 2.5 | 20% | 33 | 6.2% |
| 3dcart | #7 | 46 | 2.1 | 17% | 39 | 5.1% |
| Stripe | #8 | 39 | 2.1 | -7% | 517 | 9.3% |
| WooCommerce | #9 | 37 | 2.3 | -21% | 38 | 1.7% |
| Volusion | #10 | 31 | 1.2 | -2% | 38 | 0.7% |
In the Ecommerce industry, Square leads with the highest trust score of 82%, performing 78.0% above average, while Shopify E-Commerce has the lowest trust score of 17%, 63.1% below the industry average. Square has the highest sentiment score of 61%, and PayPal has the most customer feedback with 1,001 reviews.
Square Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Square Sentiment Overview
Square customers are most satisfied with Support (85%) and Value (70%), while being most critical of Support (48%).
Reviews by Category
Positive Feedback
I have had continuous support with customer service, transparent communication and real world business resources with square.
The help i received from square support the help i received from square support was prompt and effective.
Edited to respond to square s response i have been attempting to contact support since yesterday morning and i am not getting any response.
Negative Feedback
On top of it, there is no customer support around it.
You will pay riduculous fees for all the transactions and for that you get no support.
Most Recent Square Reviews
Positive Reviews
Many useful resources! . I don’t have any complaints about Square. . every time I called customer service. . I wasn’t on hold for hours...
Square has the best customer service…. Square has the best customer service and platform to do business. I appreciate the square loan for helping grow...
Square made it easy! . Square made it easy for me when starting my company and accept credit card payments as well as Apple Pay!
Negative Reviews
they have no care for anyone or their business. There is no one for you to talk with that can give you worthwhile information, they...
First off square deactivated my account…. First off square deactivated my account without any reason and said they were holding my money for 90 days....
A customer falsely disputed a charge…. A customer falsely disputed a charge and Square removed the funds from my bank account (not Square account, my...
The sentiment analysis above has highlighted customer feedback at scale. The Square review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Industries
Target Audience
Unique Selling Points
| Plan Details | Square Free $0/none Renews at $0/none Square's Free plan allows businesses to start accepting payments without any monthly fees. It is ideal for small businesses or startups that need basic payment processing tools. Best For: This plan is best for small businesses or startups that need basic payment processing and operational tools without a monthly subscription. It is ideal for those just starting out or operating on a tight budget. No Free Trial Refunds are not applicable as there is no subscription fee. | Square Plus $60/monthly Renews at $720/monthly Square Plus offers advanced features such as custom reporting, team management, and loyalty program integration. It is designed for growing businesses that require more robust tools. Best For: This plan is ideal for growing businesses that need advanced reporting, team management tools, and loyalty program integration. It is suitable for businesses with multiple employees or larger inventories. Free Trial Refunds are available within 30 days for annual subscriptions. | Square Premium $299/monthly Renews at $3588/monthly Square Premium provides enterprise-level features, including API access, advanced integrations, and a dedicated account manager. It is tailored for larger businesses or enterprises with complex needs. Best For: This plan is best suited for large businesses or enterprises that require advanced integrations, custom API access, and dedicated support. It is ideal for companies with complex operational needs and larger budgets. No Free Trial Refunds are available within 30 days for annual subscriptions. |
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| Payment & Billing | Payment Methods: Credit cards Debit cards Mobile payments Currencies: USD CAD AUD Billing Cycles: None (pay-as-you-go) | Payment Methods: Credit cards Debit cards Mobile payments Currencies: USD CAD AUD Billing Cycles: Monthly Annual | Payment Methods: Credit cards Debit cards Mobile payments Currencies: USD CAD AUD Billing Cycles: Monthly Annual |
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Square's Free plan allows businesses to start accepting payments without any monthly fees. It is ideal for small businesses or startups that need basic payment processing tools.
What's Included
- Basic point-of-sale system
- Online store builder
- Payment processing
- Inventory management
- Customer directory
- Reporting and analytics
- Email and SMS marketing tools
- Access to Square Dashboard
What's Not Included
- Advanced reporting features
- Custom domain for online store
- Premium customer support
- Loyalty program integration
Hidden Costs
- Standard transaction fees (2.6% + $0.10 per swipe)
- Chargeback fees
Optional Add-ons
- Custom domain ($12/month)
- Loyalty program ($45/month)
Payment & Billing
Free Extra Features
- Free online store builder
- Access to Square Dashboard
Square Plus offers advanced features such as custom reporting, team management, and loyalty program integration. It is designed for growing businesses that require more robust tools.
What's Included
- Everything in Free plan
- Advanced reporting and analytics
- Team management tools
- Loyalty program integration
- Custom permissions for employees
- Advanced inventory management
- Customizable online store
- Priority customer support
What's Not Included
- Custom API access
- Third-party integrations
- Dedicated account manager
- Advanced marketing automation
Hidden Costs
- Additional hardware costs
- Advanced marketing tools
Optional Add-ons
- Custom domain ($12/month)
- Advanced marketing tools ($25/month)
Payment & Billing
Free Extra Features
- Priority customer support
- Advanced reporting tools
Square Premium provides enterprise-level features, including API access, advanced integrations, and a dedicated account manager. It is tailored for larger businesses or enterprises with complex needs.
What's Included
- Everything in Plus plan
- Custom API access
- Advanced third-party integrations
- Dedicated account manager
- Custom reporting dashboards
- Advanced marketing automation
- Unlimited team permissions
- 24/7 premium support
What's Not Included
- Hardware costs
- Transaction fees
- Custom API development
- Third-party integration fees
Hidden Costs
- Custom API development fees
- Third-party integration costs
Optional Add-ons
- Custom API development ($500+)
- Advanced integrations ($200/month)
Payment & Billing
Free Extra Features
- Dedicated account manager
- 24/7 premium support
Square is a strong contender for small to medium-sized businesses seeking an easy-to-use and affordable solution. Its combination of hardware and software tools makes it a reliable choice for managing both online and in-person sales.
Square Plus Plan
Total Cost over 3 Years
Optional Add-ons
- Custom domain ($12/month)
- Advanced marketing tools ($25/month)
Extra Costs not Included
- Additional hardware costs
- Advanced marketing tools
Feature Preferences
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Monthly Budget Range
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Recommended Plans
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Competitor Rankings
ShopifyBest Match
Shopify is a leading eCommerce platform that offers a wide range of tools for building and managing online stores. It is known for its extensive app marketplace and customizable themes.
PayPal Zettle
PayPal Zettle is a payment processing solution that focuses on mobile point-of-sale systems for small businesses. It integrates seamlessly with PayPal's ecosystem.
Toast
Toast is a point-of-sale system specifically designed for restaurants and food service businesses. It offers features tailored to the unique needs of the hospitality industry.
Visit Square's website and click on 'Get Started'.
Create an account by providing basic business information.
Set up the payment processing system and customize the dashboard.
Verifying bank account details for payouts.
Understanding transaction fees and pricing structure.
Customizing the online store for specific needs.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Square Pros
- User-friendly interface that requires minimal technical knowledge.
- Comprehensive suite of tools for both online and in-person sales.
- Affordable pricing with no monthly fees on the Free plan.
- Robust reporting and analytics tools for data-driven decision-making.
Square Cons
- High transaction fees for businesses with large sales volumes.
- Limited customization options for advanced users.
- Customer support response times can be slow during peak periods.