Squarespace Reviews
Read unbiased Squarespace reviews from 131 verified users to learn if this is the best choice for you. Squarespace is currently ranked #17 in the website builders industry with an average star rating of 1.2 and a sentiment score of -20%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Pagecloud | #1 | 94 | 4.6 | 95% | 44 | 13.0% |
| Wix | #2 | 82 | 4.3 | 62% | 1,595 | 19.2% |
| Ucraft | #3 | 81 | 4.1 | 69% | 39 | 10.3% |
| SITE123 | #4 | 81 | 4.1 | 65% | 67 | 10.2% |
| Webnode | #5 | 77 | 4.1 | 52% | 46 | 9.3% |
| Jimdo | #6 | 77 | 4.0 | 56% | 52 | 9.4% |
| Simvoly | #7 | 72 | 4.4 | 26% | 21 | 7.9% |
| Ghost | #8 | 72 | 3.6 | 54% | 13 | 8.3% |
| Duda | #9 | 65 | 3.2 | 46% | 33 | 7.1% |
| Squarespace | #10 | 25 | 1.2 | -20% | 131 | -0.4% |
In the Website Builders industry, Pagecloud leads with the highest trust score of 94%, performing 70.6% above average, while Weebly has the lowest trust score of 14%, 74.6% below the industry average. Pagecloud has the highest sentiment score of 95%, and Wix has the most customer feedback with 1,595 reviews.
Squarespace Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Squarespace Sentiment Overview
Squarespace customers are most satisfied with Support (85%) and Value (70%), while being most critical of Support (50%).
Reviews by Category
Positive Feedback
Great finally some help nope fill in this forum support case alright whatever, il do this and explain my issue.
I explain it in the support forum and then suddenly characters too much.
I then end up having to put a few words on a support forum, who knows when il get a response.
Negative Feedback
Terrible company terrible company, no support if you choose to use this company after seeing they have.
No email support for weeks, no chat support, no customer service phone number.
They offer no support they offer no support been using them ever since i was forced to when they acquired google domains.
Most Recent Squarespace Reviews
Positive Reviews
I was surprised that I was lead to Squarespace from Google, but I have a functional website. I've only been up for 2 weeks, but...
For a first timer building a website not bad value! . For a first timer building a website, I have been quite happy with Squarespace....
I especially wanted to write about Squrspace there was so much pointless negative feedback. …. I especially wanted to write because I don't understand why...
Negative Reviews
Terrible I can’t even find a button to…. Terrible I can’t even find a button to talk or email anyone let alone on a chat...
God awful unethical company. Currently as of Jan 2025, a god awful company. Used completely unethical if not down right illegal means, to get me...
Non existent support team. Squarespace works, as long as you don't want to customise things. It has been good for us as I can manage...
The sentiment analysis above has highlighted customer feedback at scale. The Squarespace review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Industries
Target Audience
Unique Selling Points
| Plan Details | Personal $16/monthly Renews at $192/monthly The Personal plan is ideal for individuals looking to create a simple yet professional website. It includes essential features such as unlimited bandwidth and storage, SSL security, and access to all... Best For: This plan is best suited for individuals or freelancers who need a simple, elegant website for portfolios, blogs, or personal projects. It offers essential features without the complexity of advanced tools. No Free Trial 14-day refund policy on annual subscriptions. | Business $23/monthly Renews at $276/monthly The Business plan is designed for small businesses and includes advanced features like e-commerce capabilities, professional email, and marketing tools. Best For: This plan is ideal for small businesses or entrepreneurs looking to establish an online presence with basic e-commerce capabilities and marketing tools. No Free Trial 14-day refund policy on annual subscriptions. | Basic Commerce $27/monthly Renews at $324/monthly The Basic Commerce plan is tailored for small to medium-sized online stores, offering advanced e-commerce features without transaction fees. Best For: This plan is perfect for small to medium-sized businesses that want to sell products online without incurring transaction fees, while leveraging advanced e-commerce tools. No Free Trial 14-day refund policy on annual subscriptions. | Advanced Commerce $49/monthly Renews at $588/monthly The Advanced Commerce plan is designed for growing businesses and includes all features from the Basic Commerce plan plus advanced tools for scaling online stores. Best For: This plan is ideal for established businesses looking to scale their online store with advanced e-commerce tools, including subscription selling and abandoned cart recovery. No Free Trial 14-day refund policy on annual subscriptions. |
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| Payment & Billing | Payment Methods: Credit card PayPal Currencies: USD EUR GBP Billing Cycles: Monthly Annual | Payment Methods: Credit card PayPal Currencies: USD EUR GBP Billing Cycles: Monthly Annual | Payment Methods: Credit card PayPal Currencies: USD EUR GBP Billing Cycles: Monthly Annual | Payment Methods: Credit card PayPal Currencies: USD EUR GBP Billing Cycles: Monthly Annual |
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The Personal plan is ideal for individuals looking to create a simple yet professional website. It includes essential features such as unlimited bandwidth and storage, SSL security, and access to all...
What's Included
- Unlimited bandwidth and storage
- Free custom domain for the first year
- SSL security
- Access to all templates
- Basic website metrics
- 24/7 customer support
- Mobile-optimized websites
- SEO features for site visibility
What's Not Included
- E-commerce functionality
- Advanced website analytics
- Professional email from Google Workspace
- Marketing tools like email campaigns
Hidden Costs
- Domain renewal fees after the first free year
- Transaction fees for e-commerce
Optional Add-ons
- Professional email ($6/month)
- Additional domains
Payment & Billing
Free Extra Features
- Free custom domain for the first year
- Mobile-optimized templates
The Business plan is designed for small businesses and includes advanced features like e-commerce capabilities, professional email, and marketing tools.
What's Included
- All features in the Personal plan
- E-commerce functionality
- Professional email from Google Workspace
- Advanced website analytics
- Promotional pop-ups and banners
- Fully integrated e-commerce tools
- Unlimited contributors
- Custom CSS and JavaScript
What's Not Included
- No transaction fee removal
- Advanced e-commerce features (available in higher plans)
- Priority customer support
- Subscription selling tools
Hidden Costs
- 3% transaction fee on sales
- Domain renewal fees after the first year
Optional Add-ons
- Professional email ($6/month)
- Additional domains
Payment & Billing
Free Extra Features
- Free custom domain for the first year
- Professional email integration
The Basic Commerce plan is tailored for small to medium-sized online stores, offering advanced e-commerce features without transaction fees.
What's Included
- All features in the Business plan
- No transaction fees
- Customer accounts
- Point of sale (POS) support
- E-commerce analytics
- Products on Instagram
- Integrated shipping tools
- Automatic tax calculations
What's Not Included
- Advanced subscription selling tools
- Priority customer support
- Custom APIs for integrations
- Advanced reporting features
Hidden Costs
- Domain renewal fees after the first year
- Optional premium integrations
Optional Add-ons
- Additional domains
- Premium integrations
Payment & Billing
Free Extra Features
- Free custom domain for the first year
- Customer accounts functionality
The Advanced Commerce plan is designed for growing businesses and includes all features from the Basic Commerce plan plus advanced tools for scaling online stores.
What's Included
- All features in the Basic Commerce plan
- Abandoned cart recovery
- Subscription selling
- Advanced shipping options
- Advanced discounts
- Custom APIs
- Advanced reporting
- Priority customer support
What's Not Included
- Custom development services
- Third-party app integrations
- Enterprise-level features
- Dedicated account manager
Hidden Costs
- Domain renewal fees after the first year
- Optional premium integrations
Optional Add-ons
- Premium integrations
- Custom APIs
Payment & Billing
Free Extra Features
- Advanced discounts setup
- Abandoned cart recovery tools
Squarespace is a great option for users prioritizing design and ease of use. However, those requiring advanced customization or lower-cost solutions may need to explore other platforms.
Personal Plan
Total Cost over 3 Years
Optional Add-ons
- Professional email ($6/month)
- Additional domains
Extra Costs not Included
- Domain renewal fees after the first free year
- Transaction fees for e-commerce
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
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Monthly Budget Range
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Recommended Plans
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Competitor Rankings
WixBest Match
Wix is a popular website builder offering a highly flexible drag-and-drop editor and a wide range of templates.
Shopify
Shopify is a leading e-commerce platform designed specifically for online stores and retail businesses.
Weebly
Weebly is a user-friendly website builder known for its straightforward interface and affordability.
Visit the Squarespace website and click on 'Get Started'.
Choose a template that matches your desired website style.
Create an account and begin customizing your site using the drag-and-drop editor.
Choosing the right template for your needs.
Understanding advanced customization options.
Configuring e-commerce settings for online stores.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Squarespace Pros
- Stunning, professional templates with a focus on design.
- Integrated e-commerce tools for seamless online store management.
- Built-in marketing features like email campaigns and SEO tools.
- User-friendly interface with drag-and-drop functionality.
Squarespace Cons
- Higher pricing compared to some competitors.
- Limited template customizability without coding.
- No free plan for long-term use.