Stripe Reviews
Read unbiased Stripe reviews from 517 verified users to learn if this is the best choice for you. Stripe is currently ranked #8 in the ecommerce industry with an average star rating of 2.1 and a sentiment score of -7%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Square | #1 | 82 | 4.3 | 61% | 458 | 21.0% |
| Magento | #2 | 73 | 3.6 | 56% | 22 | 12.7% |
| Ecwid | #3 | 72 | 3.5 | 56% | 37 | 12.7% |
| OpenCart | #4 | 66 | 3.6 | 35% | 41 | 10.7% |
| Big Cartel | #5 | 56 | 2.7 | 32% | 43 | 8.1% |
| PrestaShop | #6 | 51 | 2.5 | 20% | 33 | 6.2% |
| 3dcart | #7 | 46 | 2.1 | 17% | 39 | 5.1% |
| Stripe | #8 | 39 | 2.1 | -7% | 517 | 9.3% |
| WooCommerce | #9 | 37 | 2.3 | -21% | 38 | 1.7% |
| Volusion | #10 | 31 | 1.2 | -2% | 38 | 0.7% |
In the Ecommerce industry, Square leads with the highest trust score of 82%, performing 78.0% above average, while Shopify E-Commerce has the lowest trust score of 17%, 63.1% below the industry average. Square has the highest sentiment score of 61%, and PayPal has the most customer feedback with 1,001 reviews.
Stripe Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Stripe Sentiment Overview
Stripe customers are most satisfied with Support (85%) and Value (70%), while being most critical of Support (50%) and Features (60%).
Reviews by Category
Positive Feedback
After raising this with their support, they suddenly claimed there were unauthorized transactions associated with our account.
They tell me to log in and verify i m the owner..... can t because please contact support at my wits end with this shambles of a company
I would not recommend this service to anyone, especially if you need reliable, responsive customer support.
Negative Feedback
As a business owner, reliable customer support is essential, and this lack of attention is unacceptable.
I m extremely disappointed with stripe s lack of action, customer support, and their handling of sensitive financial data.
This means the advisor misled us, leaving us unsupported as merchants.
Most Recent Stripe Reviews
Positive Reviews
15000 reviews with an average of 2 stars? Why won’t stripe do anything? . There’s a reason why out of 15, 000 trust pilot reviews,...
Disabled accountOur account was disabled and we needed…. Our account was disabled and we needed to get it back up and running to be able...
On a FRIDAY NIGHT. I fully expected to get the runaround, but was chatting with Lady in a minute or two. She helped me find...
Negative Reviews
❌ Stripe is Holding My Money and Ignoring My Messages! ❌. My account was blocked without any explanation, and now I can't issue refunds to...
Small business? Don't do it! . I am a musician. I sell modest amounts of my own Vinyl, CD's & t-shirts through BigCartel. I received...
Scam . Beware of dealing with them! They will work with you for a month, up to six months, or sometimes just a week. Then,...
The sentiment analysis above has highlighted customer feedback at scale. The Stripe review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Industries
Target Audience
Unique Selling Points
| Plan Details | Standard $2.9% + $0.30 per transaction/per transaction Renews at $Variable per transaction/per transaction The Standard plan is a pay-as-you-go pricing model designed for businesses of all sizes. It offers comprehensive payment processing features without any upfront costs. Best For: This plan is ideal for small to medium-sized businesses and startups that need a cost-effective and scalable payment solution without any upfront commitments. No Free Trial Refunds are available for disputed transactions, but chargeback fees may apply. | Stripe Connect $0.25% + $0.25 per payout/per payout Renews at $Variable per payout/per payout Stripe Connect is designed for platforms and marketplaces, enabling seamless multi-party payments with advanced features like split payments and onboarding tools. Best For: This plan is best for marketplaces and platforms that need to manage payments between multiple parties, including freelancers, vendors, and contractors. No Free Trial Refunds depend on the platform's specific terms and conditions. |
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| Payment & Billing | Payment Methods: Credit cards Debit cards Digital wallets Currencies: USD EUR GBP, 130+ more Billing Cycles: Per transaction | Payment Methods: Bank transfers Credit cards Digital wallets Currencies: USD EUR GBP, 130+ more Billing Cycles: Per payout |
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The Standard plan is a pay-as-you-go pricing model designed for businesses of all sizes. It offers comprehensive payment processing features without any upfront costs.
What's Included
- Online payment processing
- Support for over 135 currencies
- Access to Stripe Dashboard
- Developer-friendly API
- Fraud detection tools
- Recurring billing and subscription management
- Instant payouts in supported countries
- Detailed analytics and reporting
What's Not Included
- Custom reporting tools
- Dedicated account manager
- Advanced fraud protection features
- Priority customer support
Hidden Costs
- Currency conversion fees for international transactions
- Dispute fees for chargebacks
Optional Add-ons
- Stripe Radar for advanced fraud detection
- Stripe Sigma for custom reporting
Payment & Billing
Free Extra Features
- Basic fraud detection with Stripe Radar
- Access to Stripe's developer documentation
Stripe Connect is designed for platforms and marketplaces, enabling seamless multi-party payments with advanced features like split payments and onboarding tools.
What's Included
- Multi-party payment support
- Customizable onboarding flows
- Automated payouts
- Support for multiple payment methods
- Integrated fraud prevention
- Compliance with local regulations
- Detailed transaction reporting
- API for platform customization
What's Not Included
- Priority customer support
- Advanced fraud tools
- Custom reporting features
- Dedicated account manager
Hidden Costs
- Currency conversion fees
- Additional fees for custom accounts
Optional Add-ons
- Stripe Atlas for business incorporation
- Advanced fraud tools
Payment & Billing
Free Extra Features
- Basic fraud detection with Stripe Radar
- Access to compliance tools and documentation
Stripe is a great choice for businesses that prioritize flexibility, scalability, and global payment support. However, companies should carefully evaluate their transaction volumes and support needs before committing.
Standard Plan
Total Cost over 3 Years
Optional Add-ons
- Stripe Radar for advanced fraud detection
- Stripe Sigma for custom reporting
Extra Costs not Included
- Currency conversion fees for international transactions
- Dispute fees for chargebacks
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
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Monthly Budget Range
Select your preferred budget range. This helps us find plans that fit your financial requirements.
Recommended Plans
Select the features that are important to you. This will help us match competitors based on your needs.
Adjust how much you want to consider price in the comparison.
Competitor Rankings
PayPalBest Match
PayPal is a widely recognized payment processor offering simple online payment solutions for businesses and individuals.
Square
Square provides an all-in-one payment processing solution, including hardware for in-person transactions.
Adyen
Adyen is a global payment processor catering to large enterprises with advanced payment features.
Sign up on Stripe's website and verify your email address.
Complete business verification by providing necessary documents.
Integrate Stripe's API or use pre-built plugins for your platform.
Verification delays due to incomplete documentation.
Technical challenges during API integration.
Understanding Stripe's pricing structure for specific use cases.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Stripe Pros
- Extensive global payment support with over 135 currencies.
- Developer-friendly APIs for seamless integration.
- Advanced fraud detection tools powered by machine learning.
- Comprehensive support for subscription billing and recurring payments.
Stripe Cons
- Complex pricing structure, especially for high-volume businesses.
- Limited customer support options for smaller clients.
- High fees for international transactions and currency conversions.