Sync.com Reviews
Read unbiased Sync.com reviews from 40 verified users to learn if this is the best choice for you. Sync.com is currently ranked #5 in the cloud storage industry with an average star rating of 3.9 and a sentiment score of 47%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Koofr | #1 | 86 | 4.5 | 67% | 41 | 11.9% |
| Internxt | #2 | 83 | 4.3 | 68% | 141 | 17.3% |
| Icedrive | #3 | 81 | 4.2 | 63% | 118 | 15.5% |
| Mega | #4 | 74 | 3.9 | 51% | 66 | 11.3% |
| Sync.com | #5 | 73 | 3.9 | 47% | 40 | 9.7% |
| IDrive | #6 | 67 | 3.5 | 38% | 38 | 8.4% |
| pCloud | #7 | 64 | 3.1 | 43% | 42 | 8.3% |
| Jottacloud | #8 | 54 | 2.6 | 30% | 39 | 6.5% |
| NordLocker | #9 | 47 | 2.6 | 5% | 40 | 5.1% |
| iCloud | #10 | 31 | 1.5 | -14% | 44 | 2.4% |
In the Cloud Storage industry, Koofr leads with the highest trust score of 86%, performing 52.5% above average, while Dropbox has the lowest trust score of 21%, 62.8% below the industry average. Internxt has the highest sentiment score of 68%, and Internxt has the most customer feedback with 141 reviews.
Sync.com Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Sync.com Sentiment Overview
Sync.com customers are most satisfied with Support (85%) and Value (75%), while being most critical of .
Reviews by Category
Positive Feedback
I had major data loss concerns with icloud and bizarre privacy support issues with dropbox so for me, sync is a delight.
The best features include the security, file history recovery, sync or vault options, purge feature and support.
The faqs are very useful and for other queries the support team are very quick to answer.
Negative Feedback
Most Recent Sync.com Reviews
Positive Reviews
Negative Reviews
Sync Poor Customer Support. I have been using Sync. com for several years now to back up my personal files to the cloud. However I...
Do not use sync iptv or the other site…. Do not use sync iptv or the other site they use Trex iptv I paid for...
I wasn't able to upload more than 2 Gb…. I wasn't able to upload more than 2 Gb at a time so I had to...
The sentiment analysis above has highlighted customer feedback at scale. The Sync.com review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Industries
Target Audience
Unique Selling Points
| Plan Details | Free Plan $0/N/A Renews at $0/N/A The Free Plan offers 5GB of secure cloud storage with basic features suitable for personal use. It allows users to experience Sync.com's core functionalities without any cost. Best For: This plan is ideal for individuals who need basic cloud storage for personal use. It is especially suitable for users who want to test Sync.com's features before committing to a paid plan. No Free Trial Not applicable for free plans. | Personal Pro 2TB $96/annual Renews at $96/annual The Personal Pro 2TB plan provides ample storage for individuals, along with advanced features like unlimited data transfer and secure file sharing. It is designed for personal users with high storage... Best For: This plan is ideal for individual users who require a large amount of secure storage and advanced sharing capabilities. It is particularly useful for photographers, content creators, and professionals managing large files. No Free Trial Refunds are provided within 30 days of purchase for annual subscriptions. | Teams Standard $60/annual Renews at $60 per user/annual The Teams Standard plan is designed for small businesses and teams, offering 1TB of storage per user and robust collaboration features. It supports up to 100 users and ensures secure file sharing and... Best For: This plan is ideal for small businesses and teams looking for secure collaboration tools and shared storage. It is particularly useful for startups and remote teams managing sensitive data. No Free Trial Refunds are provided within 30 days of purchase for annual subscriptions. | Teams Unlimited $180/annual Renews at $180 per user/annual The Teams Unlimited plan is tailored for larger organizations requiring unlimited storage and advanced collaboration tools. It supports enhanced admin controls and compliance with industry standards. Best For: This plan is ideal for enterprises and large organizations managing large volumes of data and requiring compliance with regulations like HIPAA. It is particularly useful for industries such as healthcare, legal, and finance. No Free Trial Refunds are provided within 30 days of purchase for annual subscriptions. |
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The Free Plan offers 5GB of secure cloud storage with basic features suitable for personal use. It allows users to experience Sync.com's core functionalities without any cost.
What's Included
- 5GB of free storage
- Zero-knowledge encryption
- Basic file sharing
- Access via desktop and mobile apps
- Version history for 30 days
- Two-factor authentication
- End-to-end encryption
- Sync Vault for file backup
What's Not Included
- No advanced collaboration tools
- No custom branding for sharing links
- Limited customer support
- No HIPAA compliance
Hidden Costs
- No customer support for free users
- Limited storage capacity
Optional Add-ons
- None
Payment & Billing
Free Extra Features
- Sync Vault for file backup
- Access to mobile and desktop apps
The Personal Pro 2TB plan provides ample storage for individuals, along with advanced features like unlimited data transfer and secure file sharing. It is designed for personal users with high storage...
What's Included
- 2TB of cloud storage
- Unlimited data transfer
- Zero-knowledge encryption
- Advanced file sharing with passwords and expiry dates
- Version history for 180 days
- Sync Vault for file backup
- Access via desktop and mobile apps
- Priority email support
What's Not Included
- No team collaboration tools
- No custom branding for links
- Limited integrations with third-party apps
- No HIPAA compliance
Hidden Costs
- Additional storage upgrades not included
- No team collaboration features
Optional Add-ons
- None
Payment & Billing
Free Extra Features
- Priority email support
- Sync Vault for file backup
The Teams Standard plan is designed for small businesses and teams, offering 1TB of storage per user and robust collaboration features. It supports up to 100 users and ensures secure file sharing and...
What's Included
- 1TB of storage per user
- Unlimited data transfer
- Team collaboration tools
- Zero-knowledge encryption
- Custom branding for links
- Version history for 180 days
- Admin controls for user management
- Priority email support
What's Not Included
- No HIPAA compliance
- Limited third-party integrations
- No phone support
- No advanced reporting tools
Hidden Costs
- Additional users beyond the limit incur extra charges
- No advanced admin controls
Optional Add-ons
- Additional storage for $10 per TB
Payment & Billing
Free Extra Features
- Custom branding for links
- Priority email support
The Teams Unlimited plan is tailored for larger organizations requiring unlimited storage and advanced collaboration tools. It supports enhanced admin controls and compliance with industry standards.
What's Included
- Unlimited storage per user
- Unlimited data transfer
- Advanced admin controls
- Zero-knowledge encryption
- Custom branding for links
- Version history for 365 days
- HIPAA compliance
- Priority email support
What's Not Included
- No phone support
- Limited third-party integrations
- No advanced analytics tools
- No offline access for shared files
Hidden Costs
- Additional users beyond the limit incur extra charges
- No phone support
Optional Add-ons
- Additional support packages for $50 per year
Payment & Billing
Free Extra Features
- HIPAA compliance
- Custom branding for links
Sync.com is a great choice for users seeking secure, encrypted cloud storage with robust file-sharing capabilities. However, users should consider their need for integrations and advanced features before committing to the platform.
Personal Pro 2TB Plan
Total Cost over 3 Years
Optional Add-ons
- None
Extra Costs not Included
- Additional storage upgrades not included
- No team collaboration features
Feature Preferences
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Competitor Rankings
DropboxBest Match
Dropbox is a well-known cloud storage provider offering a wide range of features for both personal and business users. It is particularly popular for its seamless integration with third-party apps like Microsoft Office and Google Workspace.
Google Drive
Google Drive is a cloud storage service that integrates seamlessly with Google's ecosystem, including Gmail and Google Workspace. It is widely used for its collaboration features.
pCloud
pCloud is a cloud storage provider offering lifetime plans and optional client-side encryption. It is known for its media playback capabilities and flexibility in storage options.
Visit the Sync.com website and click on the 'Sign Up' button.
Choose a plan (Free or Paid) and create an account by providing your email and password.
Verify your email address to activate your account and start using the platform.
Email verification emails occasionally land in spam folders.
Users may face confusion when selecting between Free and Paid plans.
Limited guidance during the initial setup for advanced features.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Sync.com Pros
- Zero-knowledge encryption ensures maximum data privacy.
- Affordable pricing plans with unlimited data transfer.
- Compliance with GDPR, HIPAA, and other regulations.
- User-friendly interface suitable for non-technical users.
Sync.com Cons
- Limited third-party integrations compared to competitors.
- No phone support for customer service.
- Slower upload speeds for large files.