Wix Reviews
Read unbiased Wix reviews from 1,595 verified users to discover if it's the best choice for you. Wix is currently ranked #2 in the website builders industry with an average star rating of 4.3 and sentiment score of 62%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Pagecloud | #1 | 94 | 4.6 | 95% | 44 | 13.0% |
| Wix | #2 | 82 | 4.3 | 62% | 1,595 | 19.2% |
| Ucraft | #3 | 81 | 4.1 | 69% | 39 | 10.3% |
| SITE123 | #4 | 81 | 4.1 | 65% | 67 | 10.2% |
| Webnode | #5 | 77 | 4.1 | 52% | 46 | 9.3% |
| Jimdo | #6 | 77 | 4.0 | 56% | 52 | 9.4% |
| Simvoly | #7 | 72 | 4.4 | 26% | 21 | 7.9% |
| Ghost | #8 | 72 | 3.6 | 54% | 13 | 8.3% |
| Duda | #9 | 65 | 3.2 | 46% | 33 | 7.1% |
| Carrd | #10 | 61 | 3.2 | 31% | 35 | 6.1% |
In the Website Builders industry, Pagecloud leads with the highest trust score of 94%, performing 70.6% above average, while Weebly has the lowest trust score of 14%, 74.6% below the industry average. Pagecloud has the highest sentiment score of 95%, and Wix has the most customer feedback with 1,595 reviews.
Wix Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Wix Sentiment Overview
Wix customers are most satisfied with Support (85%) and Performance (65%), while being most critical of Support (50%) and Features (60%).
Reviews by Category
Positive Feedback
Greatful and helpful team and very greatful and helpful team and support
Great customer service i had an excellent experience with wix customer service, thanks to maybar s outstanding support.
Best tech support ever i have really enjoyed using wix.
Negative Feedback
You are left in the dark with absolutely no professional support regarding your money.
Awful customer service and misleading wording on their plans zero refunds worst small print and customer support ever.
Wix does not support their customers wix does not support their customers.
Most Recent Wix Reviews
Positive Reviews
his exceptional customer service went far beyond simply resolving a technical issue. His empathy and genuine support provided me with immense comfort and relief. His...
Great website tool and customer service! . I have used WIX for my website for many years. A very easy to understand tool to build...
Wix. Nice Blend of Simplicity and Customization. Wix is an excellent website builder. I like that the platform supports various features like e-commerce, blogging, SEO...
Negative Reviews
Wix is blackmailing me? ! . After many years of Wix hosting my websites (plural) on Premium (yes, I'm paying for the 'privilege'), they've decided...
Not the best Customer Support. Very deceptive practices with this company. Be wary of their subscriptive practices. After the initial plan ends they double the...
Only reason I gave 2 stars is because…. Only reason I gave 2 stars is because the refund for my package free trial was refunded...
The sentiment analysis above has highlighted customer feedback at scale. The Wix review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Wix is a leading website builder platform that has established itself as a dominant player in the market with over 200 million users worldwide. It offers a user-friendly drag-and-drop editor, advanced design capabilities, and a wide range of templates, making it accessible for both beginners and professionals. The platform also integrates unique technologies like Wix ADI (Artificial Design Intelligence) and Velo by Wix for advanced web development, setting it apart from competitors.
Industries
Target Audience
Unique Selling Points
| Plan Details | Combo $16/monthly Renews at $192/monthly The Combo plan is ideal for personal use, offering an ad-free experience and a free custom domain for one year. It provides sufficient resources for small websites or portfolios. Best For: This plan is perfect for individuals looking to create a personal website or blog with minimal resource requirements. It is especially suitable for users who prioritize an ad-free experience and a custom domain. No Free Trial 14-day money-back guarantee on all premium plans. | Unlimited $22/monthly Renews at $264/monthly The Unlimited plan is designed for entrepreneurs and freelancers who require more resources and advanced tools for growing their online presence. Best For: This plan is ideal for freelancers, bloggers, and small businesses that need unlimited bandwidth and more storage for growing their online presence. It is also suitable for users who want access to advanced visitor analytics. No Free Trial 14-day money-back guarantee on all premium plans. | Business Basic $27/monthly Renews at $324/monthly The Business Basic plan is tailored for e-commerce users, offering essential tools to sell products online and accept payments. Best For: This plan is best for small to medium-sized businesses looking to sell products or services online. It is a great starting point for users new to e-commerce. No Free Trial 14-day money-back guarantee on all premium plans. | Business Unlimited $32/monthly Renews at $384/monthly The Business Unlimited plan is designed for growing e-commerce businesses, offering advanced tools like subscription selling and multi-currency support. Best For: This plan is ideal for e-commerce businesses looking to scale their operations with advanced tools like subscription selling and multi-currency support. It is perfect for users who want to expand their reach globally. No Free Trial 14-day money-back guarantee on all premium plans. |
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The Combo plan is ideal for personal use, offering an ad-free experience and a free custom domain for one year. It provides sufficient resources for small websites or portfolios.
What's Included
- 2GB bandwidth
- 3GB storage
- Free custom domain for 1 year
- Remove Wix ads
- SSL certificate
- 24/7 customer support
- Access to all templates
- Basic analytics tools
What's Not Included
- E-commerce functionality
- Advanced marketing tools
- Unlimited bandwidth
- Priority customer support
Hidden Costs
- Domain renewal after the first year
- Additional storage upgrades
Payment & Billing
Free Extra Features
- Free SSL certificate
- Access to Wix's extensive template library
The Unlimited plan is designed for entrepreneurs and freelancers who require more resources and advanced tools for growing their online presence.
What's Included
- Unlimited bandwidth
- 10GB storage
- Free custom domain for 1 year
- Remove Wix ads
- SSL certificate
- Site Booster app
- Visitor Analytics app
- Priority customer support
What's Not Included
- E-commerce capabilities
- Advanced SEO tools
- Custom code integration
- Third-party app integrations
Hidden Costs
- Domain renewal after the first year
- Professional email costs
Payment & Billing
Free Extra Features
- Free SSL certificate
- Access to premium apps like Site Booster and Visitor Analytics
The Business Basic plan is tailored for e-commerce users, offering essential tools to sell products online and accept payments.
What's Included
- 20GB storage
- Unlimited bandwidth
- Free custom domain for 1 year
- Remove Wix ads
- SSL certificate
- Accept online payments
- Sell unlimited products
- Abandoned cart recovery
What's Not Included
- Advanced marketing integrations
- Priority customer support
- Third-party app integrations
- Custom reporting tools
Hidden Costs
- Transaction fees for some payment gateways
- Additional storage upgrades
Payment & Billing
Free Extra Features
- Free SSL certificate
- Access to e-commerce-specific tools like abandoned cart recovery
The Business Unlimited plan is designed for growing e-commerce businesses, offering advanced tools like subscription selling and multi-currency support.
What's Included
- 35GB storage
- Unlimited bandwidth
- Free custom domain for 1 year
- Remove Wix ads
- SSL certificate
- Accept online payments
- Sell subscriptions
- Multi-currency support
What's Not Included
- Custom reporting tools
- Third-party app integrations
- Advanced CRM features
- Priority customer support
Hidden Costs
- Transaction fees for some payment gateways
- Professional email costs
Payment & Billing
Free Extra Features
- Free SSL certificate
- Access to advanced e-commerce tools like multi-currency support
Wix is a great option for individuals and small businesses looking for an affordable and easy-to-use website builder. However, users with advanced needs or scalability concerns should explore alternative platforms tailored to their requirements.
Combo Plan
Total Cost over 3 Years
Optional Add-ons
- Professional email ($6/month)
- Additional storage ($2/month)
Extra Costs not Included
- Domain renewal after the first year
- Additional storage upgrades
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
Hold Ctrl (Windows) or Cmd (Mac) to select multiple features
Monthly Budget Range
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Recommended Plans
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Adjust how much you want to consider price in the comparison.
Competitor Rankings
SquarespaceBest Match
Squarespace is a website builder known for its sleek, modern templates and robust blogging features. It is often favored by creative professionals and small businesses.
Weebly
Weebly is a beginner-friendly website builder that focuses on simplicity and ease of use. It is particularly popular among small businesses and e-commerce users.
Shopify
Shopify is a dedicated e-commerce platform designed for businesses that want to sell products online. It offers powerful tools for managing inventory, payments, and shipping.
Visit the Wix website and click on 'Get Started'.
Create an account using an email address or social media login.
Choose a template or use Wix ADI to generate a website design.
Choosing the right template from the extensive library.
Understanding the limitations of the free plan.
Navigating advanced customization options for first-time users.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Wix is a versatile and user-friendly website builder that caters to a wide range of users, from beginners to professionals. Its drag-and-drop editor and extensive template library make it easy to create visually appealing websites without coding. While it excels in design flexibility and ease of use, it may not be the best option for larger businesses with complex needs.
Wix Pros
- Intuitive drag-and-drop editor that requires no coding skills.
- Extensive library of over 800 customizable templates.
- Advanced tools like Wix ADI and Velo for users with specific needs.
- Affordable pricing plans with a free option for basic websites.
Wix Cons
- Limited scalability for larger businesses with complex requirements.
- Free plan includes intrusive ads, which may not be suitable for professional use.
- Template switching is not allowed after publishing a website.
Recommended For:
Wix is ideal for small business owners, freelancers, and individuals looking for an affordable and easy-to-use platform to build their online presence. It is particularly well-suited for creative professionals and e-commerce entrepreneurs.
Not Recommended For:
Wix may not be the best choice for large enterprises or businesses requiring highly customized and scalable solutions. It is also less suitable for users who need advanced SEO tools or extensive third-party integrations.
Wix is a great option for individuals and small businesses looking for an affordable and easy-to-use website builder. However, users with advanced needs or scalability concerns should explore alternative platforms tailored to their requirements.